At a Glance
- Tasks: Keep public areas clean, assist staff, and handle customer requests.
- Company: Join Compass Group, a leading provider with a focus on people and progress.
- Benefits: Competitive pay, great perks, and opportunities for learning and development.
- Other info: Embrace diversity and thrive in a culture that celebrates individuality.
- Why this job: Make a real impact while growing your career in a supportive environment.
- Qualifications: Experience in customer care, adaptability, and strong communication skills.
The predicted salary is between 20000 - 30000 £ per year.
We’re currently recruiting a dedicated Porter to help ensure the smooth running of operations at Chartwells on a full‑time basis, contracted to 35 hours per week. As a Porter, you will use your skills to maintain a high standard of customer care and cleanliness. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards & recognises employees who go beyond the plate. Note: This role is contracted to 39 weeks per year.
Key Responsibilities
- Assisting in keeping the lobby and other public areas clean and tidy.
- Helping housekeeping, restaurant and banqueting staff to set up rooms or move furniture.
- Handling certain reception duties, such as booking theatre tickets or making restaurant reservations.
- Responding to customer requests where required.
- Running errands.
- Ensuring the safety of customers by, for instance, placing and removing signage that indicates wet floors or paints.
Ideal Porter
- Be adaptable and easily embrace changing priorities.
- Be a brilliant communicator and easily build relationships.
- Have experience delivering high‑quality customer care.
- Take initiative and make decisions that are right for our customers.
- Possess the ability to work under pressure.
- Demonstrate exceptional timekeeping and reliability.
As part of Compass you’ll help to feed people, fuel progress and forge connections in around 6,000 venues. Grow your career with the leading provider, and receive competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK’s biggest businesses. Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive – because diversity is our strength!
Porter employer: Lodestone House
Compass Group UK&I is an exceptional employer, offering a supportive work culture that prioritises work-life balance and professional development within the vibrant setting of an independent school in Edinburgh. Employees benefit from comprehensive training opportunities, a commitment to high standards in food quality and health safety, and the chance to lead a motivated team dedicated to customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Porter
✨Tip Number 1
Network like a pro! Chat with people in the industry, attend events, and don’t be shy to reach out on social media. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Practice your interview skills! Grab a mate and do some mock interviews. Focus on showcasing your customer care experience and adaptability, as these are key for a Porter role.
✨Tip Number 3
Be proactive! If you see a job that fits, apply through our website. Tailor your application to highlight your communication skills and reliability – we love that!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows you’re keen and helps keep you fresh in their minds as they make their decision.
We think you need these skills to ace Porter
Some tips for your application 🫡
Show Your Customer Care Skills:Make sure to highlight your experience in delivering high-quality customer care. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your dedication.
Be Adaptable:Since the role requires you to embrace changing priorities, let us know about times when you've had to adapt quickly. We love candidates who can think on their feet and handle unexpected situations with ease.
Communicate Clearly:As a Porter, you'll need to build relationships and communicate effectively. Use your application to demonstrate your communication skills—whether it's through your writing style or by mentioning experiences where you’ve successfully collaborated with others.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Lodestone House
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Porter. Familiarise yourself with tasks like maintaining cleanliness, assisting staff, and handling customer requests. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Care Skills
Since delivering high-quality customer care is crucial, think of specific examples from your past experiences where you went above and beyond for customers. Be ready to share these stories during the interview to highlight your ability to connect with people.
✨Emphasise Adaptability and Initiative
The job requires someone who can adapt to changing priorities. Prepare to discuss situations where you successfully handled unexpected challenges or made decisions that benefited customers. This will show that you can thrive under pressure.
✨Demonstrate Reliability and Timekeeping
Being punctual and reliable is key in this role. Share any experiences that showcase your strong timekeeping skills and reliability, such as managing multiple tasks efficiently or consistently meeting deadlines. This will reassure them that you’re dependable.
