At a Glance
- Tasks: Keep public areas clean and assist with customer requests.
- Company: Join Chartwells, a leader in the hospitality industry.
- Benefits: Competitive pay, great perks, and career development opportunities.
- Other info: Flexible part-time hours with a supportive and diverse team.
- Why this job: Make a difference in customer experiences while growing your career.
- Qualifications: Strong communication skills and a passion for customer care.
The predicted salary is between 11 - 13 £ per hour.
We're currently recruiting a dedicated Porter to help ensure the smooth running of operations at Chartwells on a part time basis, contracted to 20 hours per week. As a Porter, you will use your skills to maintain a high standard of customer care and cleanliness. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.
Here's an idea of what your shift pattern will be:
- Mon: Afternoons
- Tues: Afternoons
- Weds: Afternoons
- Thurs: Afternoons
- Fri: Afternoons
- Sat:
- Sun:
Please note: This role is contracted to 40 weeks per year.
Your Key Responsibilities Will Include:
- Assisting in keeping the lobby and other public areas clean and tidy
- Helping housekeeping, restaurant and banqueting staff to set up rooms or move furniture
- Handling certain reception duties, such as booking theatre tickets or making restaurant reservations
- Responding to customer requests where required
- Running errands
- Ensuring the safety of customers by, for instance, placing and removing signage that indicates wet floors or paints
Our Ideal Porter Will:
- Be adaptable and easily embrace changing priorities
- Be a brilliant communicator and easily build relationships
- Have experience delivering high quality customer care
- Take initiative and make decisions that are right for our customers
- Possess the ability to work under pressure
- Demonstrate exceptional timekeeping and reliability
As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength.
Porter in London employer: Lodestone House
Chartwells is an exceptional employer that prioritises the growth and well-being of its employees, offering a supportive work culture where individuality is celebrated. As a Porter, you will enjoy competitive pay, flexible hours, and numerous opportunities for professional development within one of the UK's largest companies, all while contributing to a team that values customer care and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Porter in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out Chartwells' social media and website. Understanding their values will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your communication skills! As a Porter, you'll need to interact with customers and staff regularly. Try role-playing common scenarios with a friend to boost your confidence and ensure you can handle any situation that comes your way.
✨Tip Number 3
Show off your adaptability! During the interview, share examples of how you've successfully handled changing priorities in the past. This will demonstrate that you can thrive in a dynamic environment like Chartwells.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the team at Chartwells. Don’t miss out on this opportunity!
We think you need these skills to ace Porter in London
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We love seeing individuality, so don’t be afraid to express what makes you unique and how that can benefit us at Chartwells.
Tailor Your Application:Make sure to tailor your application to the Porter role. Highlight your experience in customer care and any relevant skills that match the job description. This shows us you’re genuinely interested and have done your homework!
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what you can bring to the team. Remember, we want to know how you can help us keep things running smoothly!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Lodestone House
✨Know Your Role
Before the interview, make sure you understand the key responsibilities of a Porter. Familiarise yourself with tasks like maintaining cleanliness and assisting other staff. This will help you demonstrate your knowledge and show that you're ready to jump in.
✨Showcase Your Customer Care Skills
Since this role involves high-quality customer care, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during the interview to highlight your commitment to service.
✨Be Adaptable
The job requires someone who can handle changing priorities. Prepare to discuss times when you've had to adapt quickly in a previous role. This will show that you can thrive in a dynamic environment, which is crucial for a Porter.
✨Demonstrate Reliability
Timekeeping and reliability are essential for this position. Be prepared to talk about how you manage your time effectively and ensure you’re always punctual. This will reassure the interviewer that you take your commitments seriously.
