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For Companies At a Glance
- Tasks: Deliver exceptional customer service and create memorable experiences for our guests.
- Company: Join a passionate team at Lodestone House, part of Compass Group UK&I.
- Benefits: Competitive pay, great perks, and opportunities for learning and development.
- Why this job: Be the face of our brand and make a real impact in hospitality.
- Qualifications: Passion for service, teamwork, and ability to thrive under pressure.
- Other info: Diverse environment that celebrates individuality and offers career growth.
The predicted salary is between 28800 - 42000 £ per year.
Overview
We\’re looking for a Hospitality Assistant who will be the face of our business, delivering exceptional customer service for Chartwells on a full time basis, contracted to 40 hours per week. You\’ll join a team that takes real pride in what they do – pride in our food, pride in our brand but most of all pride in our people. Here\’s an idea of what your shift patterns will be: 5 out of 7 days.
Responsibilities
- Greeting and looking after our guests so they go home delighted
- Serving customers, ensuring they receive an easy and seamless personalised experience
- Being knowledgeable about the menu and making recommendations to our guests
- Representing Compass Group UK&I and maintaining a positive brand image
- Complying with Food Handling & Hygiene standards
- Complying with Health & Safety regulations
Our Ideal Hospitality Assistant Will
- Have a passion for delivering outstanding service, greeting customers with a smile and serving them with pride
- Take initiative and make decisions that are right for our customers
- Be an excellent team player with great communication skills
- Have a desire to succeed in your role
- Possess the ability to work under pressure
As part of Compass you\’ll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK\’s biggest businesses.
Job Reference: com/2101/40459001/52786271/BU #Lodestone House
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive – because diversity is our strength!
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Hospitality Assistant employer: Lodestone House
Contact Detail:
Lodestone House Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Lodestone House and Compass Group. Understanding their values and what they stand for will help you connect with the team and show that you're genuinely interested in being part of their hospitality family.
✨Tip Number 2
Practice your customer service skills! Since the role is all about delivering exceptional service, think of examples from your past experiences where you've gone above and beyond for customers. This will help you shine during the interview and demonstrate your passion for hospitality.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent the brand with pride.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Hospitality Assistant
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for hospitality shine through! We want to see that you genuinely care about delivering outstanding service and making guests feel special.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role. Mention specific examples of when you've gone above and beyond for customers – we love to see that!
Keep It Clear and Concise: While we appreciate creativity, clarity is key! Make your application easy to read by using straightforward language and keeping your sentences short. This helps us quickly see why you’d be a great fit.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Lodestone House
✨Know the Menu Inside Out
Before your interview, make sure you familiarise yourself with the menu and any special offerings. Being able to discuss dishes confidently and make recommendations will show that you're genuinely interested in the role and ready to provide exceptional service.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've gone above and beyond for customers. This could be a time you resolved a complaint or made someone's day better. Highlighting these moments will demonstrate your passion for delivering outstanding service.
✨Emphasise Teamwork and Communication
Since this role involves working closely with others, be ready to talk about how you collaborate with teammates. Share specific instances where your communication skills helped achieve a common goal, as this will resonate well with the interviewers.
✨Dress the Part and Bring Positivity
First impressions matter! Dress smartly and maintain a positive attitude throughout the interview. A warm smile and friendly demeanour can go a long way in showing that you’re the right fit for their team-oriented environment.
