At a Glance
- Tasks: Coordinate daily transport operations and support drivers with real-time information.
- Company: Join the Lockwood Group, a family-owned logistics leader since 1965.
- Benefits: Enjoy a competitive salary, pension, 28 days leave, and career growth.
- Other info: Flexible working options and ongoing training for your career development.
- Why this job: Be part of a dynamic team in a fast-paced logistics environment.
- Qualifications: Experience in logistics or customer service and strong communication skills.
The predicted salary is between 28000 - 28000 £ per year.
The Lockwood Group is a successful, forward thinking family owned business that was established in 1965.
Today, we employ over 400 people across eight UK locations, delivering industry leading transport, distribution, warehousing, frozen food production, and co-packing solutions.
As part of the Lockwood Group, William West & Sons is looking for an organised, customer-focused and proactive Dispatch Office Coordinator to join our busy Transport team.
This is a fantastic opportunity for someone who thrives in a fast-paced logistics environment and enjoys working with drivers, customers and operational teams to keep transport running efficiently.
You'll play a vital role in ensuring our daily transport operation runs smoothly, providing real-time support to drivers, maintaining operational systems and delivering excellent customer service.
No two days are the same, so we're looking for someone who enjoys problem solving, communicating with people and working as part of a supportive team.
Location
Lows Lane, Ilkeston (with flexibility to work from other depots when required)
Hours
Monday to Friday, 2:00pm – 10:00pm (40 hours per week)
Salary
£28,000 per annum
The Role
As a Logistics Coordinator, you'll play a key role in supporting our daily transport operation.
Working closely with drivers, transport planners, warehouse teams and customers, you'll help ensure the smooth flow of information across the business while maintaining accurate operational records and providing first-class customer service.
This role would suit someone with previous experience in transport administration, logistics, dispatch or customer service who is looking to further develop their career within the logistics industry.
Key Responsibilities
- Coordinate the day-to-day administrative activities within the Dispatch Office.
- Act as the first point of contact for drivers, providing route information, operational updates and support throughout their shift.
- Accurately maintain Transport Management Systems (TMS), Warehouse Management Systems (WMS) and other operational systems.
- Process transport documentation, electronic Proof of Delivery (e POD) and customer records.
- Support the Transport Planning team by communicating operational changes, customer requirements and route amendments to drivers.
- Coordinate the flow of information between drivers, warehouse teams, transport planners and customers to ensure efficient daily operations.
- Monitor vehicle and driver activity, identifying delays or operational issues and escalating where appropriate.
- Liaise with warehouse teams to coordinate loading schedules, vehicle departures and inbound deliveries.
- Respond professionally to customer enquiries, providing updates and resolving transport-related queries.
- Work collaboratively with colleagues across all Lockwood Group depots to maintain excellent service levels.
- Produce accurate reports and maintain operational records.
- Identify opportunities to improve administrative processes and operational efficiency.
- Deliver excellent customer service while maintaining high levels of accuracy and attention to detail.
What We're Looking For
We're looking for someone who can remain calm under pressure, communicate confidently with a range of people and enjoys working as part of a busy operational team.
Ideally, you'll have
- Previous experience in transport, logistics, dispatch, administration or customer service.
- Excellent organisational skills and the ability to prioritise multiple tasks.
- Strong communication skills with the confidence to liaise with drivers, customers and colleagues.
- Good IT skills, including Microsoft Office, with the ability to learn new systems quickly.
- Excellent attention to detail and a high level of accuracy.
- A positive, proactive and flexible approach to work.
- Experience using Transport Management Systems (TMS), Warehouse Management Systems (WMS) or similar software would be advantageous but is not essential.
Why Join Lockwood?
At Lockwood Group, we recognise that our people are key to our success.
We offer a supportive working environment where you'll have the opportunity to develop your skills and build a long-term career within a growing logistics business.
- We Offer
- Competitive salary
- Company pension
- 28 days annual leave (including bank holidays)
- Free on-site parking
- Ongoing training and development
- Career progression opportunities across the Group
- A friendly, supportive and professional working environment
Ready to Join Us?
If you're organised, customer-focused and looking for your next opportunity within transport and logistics, we'd love to hear from you.
Apply today and become part of the Lockwood Group.
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Logistics Co-Ordinator employer: Lockwood Group Ltd
Lockwood Group Ltd is an exceptional employer located in Grays, Essex, offering a dynamic work environment where innovation and efficiency are at the forefront of our operations. As a Transport Manager, you will benefit from a competitive salary, a company vehicle, and ample opportunities for professional growth within a supportive team culture that values your contributions and encourages career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Logistics Co-Ordinator
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like Lockwood Group Ltd.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by Lockwood Group Ltd. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Logistics Co-Ordinator
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at Lockwood Group Ltd, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at Lockwood Group Ltd and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into Lockwood Group Ltd. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at Lockwood Group Ltd
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at Lockwood Group Ltd.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to Lockwood Group Ltd.
