At a Glance
- Tasks: Coordinate daily transport operations and support drivers with real-time information.
- Company: Join a successful family-owned logistics business with over 400 employees.
- Benefits: Enjoy a competitive salary, pension, 28 days leave, and ongoing training.
- Other info: Great career progression opportunities in a supportive environment.
- Why this job: Be part of a dynamic team and make a real impact in logistics.
- Qualifications: Experience in transport, logistics, or customer service is preferred.
The predicted salary is between 28000 - 28000 £ per year.
The Lockwood Group is a successful, forward thinking family owned business that was established in 1965.
Today, we employ over 400 people across eight UK locations, delivering industry leading transport, distribution, warehousing, frozen food production, and co-packing solutions.
As part of the Lockwood Group, William West & Sons is looking for an organised, customer-focused and proactive Dispatch Office Coordinator to join our busy Transport team.
This is a fantastic opportunity for someone who thrives in a fast-paced logistics environment and enjoys working with drivers, customers and operational teams to keep transport running efficiently.
You'll play a vital role in ensuring our daily transport operation runs smoothly, providing real-time support to drivers, maintaining operational systems and delivering excellent customer service.
No two days are the same, so we're looking for someone who enjoys problem solving, communicating with people and working as part of a supportive team.
Location
Lows Lane, Ilkeston (with flexibility to work from other depots when required)
Hours
Monday to Friday, 2:00pm – 10:00pm (40 hours per week)
Salary
£28,000 per annum
The Role
As a Logistics Coordinator, you'll play a key role in supporting our daily transport operation.
Working closely with drivers, transport planners, warehouse teams and customers, you'll help ensure the smooth flow of information across the business while maintaining accurate operational records and providing first-class customer service.
This role would suit someone with previous experience in transport administration, logistics, dispatch or customer service who is looking to further develop their career within the logistics industry.
Key Responsibilities
- Coordinate the day-to-day administrative activities within the Dispatch Office.
- Act as the first point of contact for drivers, providing route information, operational updates and support throughout their shift.
- Accurately maintain Transport Management Systems (TMS), Warehouse Management Systems (WMS) and other operational systems.
- Process transport documentation, electronic Proof of Delivery (e POD) and customer records.
- Support the Transport Planning team by communicating operational changes, customer requirements and route amendments to drivers.
- Coordinate the flow of information between drivers, warehouse teams, transport planners and customers to ensure efficient daily operations.
- Monitor vehicle and driver activity, identifying delays or operational issues and escalating where appropriate.
- Liaise with warehouse teams to coordinate loading schedules, vehicle departures and inbound deliveries.
- Respond professionally to customer enquiries, providing updates and resolving transport-related queries.
- Work collaboratively with colleagues across all Lockwood Group depots to maintain excellent service levels.
- Produce accurate reports and maintain operational records.
- Identify opportunities to improve administrative processes and operational efficiency.
- Deliver excellent customer service while maintaining high levels of accuracy and attention to detail.
What We're Looking For
We're looking for someone who can remain calm under pressure, communicate confidently with a range of people and enjoys working as part of a busy operational team.
Ideally, you'll have
- Previous experience in transport, logistics, dispatch, administration or customer service.
- Excellent organisational skills and the ability to prioritise multiple tasks.
- Strong communication skills with the confidence to liaise with drivers, customers and colleagues.
- Good IT skills, including Microsoft Office, with the ability to learn new systems quickly.
- Excellent attention to detail and a high level of accuracy.
- A positive, proactive and flexible approach to work.
- Experience using Transport Management Systems (TMS), Warehouse Management Systems (WMS) or similar software would be advantageous but is not essential.
Why Join Lockwood?
At Lockwood Group, we recognise that our people are key to our success.
We offer a supportive working environment where you'll have the opportunity to develop your skills and build a long‑term career within a growing logistics business.
- We Offer
- Competitive salary
- Company pension
- 28 days annual leave (including bank holidays)
- Free on-site parking
- Ongoing training and development
- Career progression opportunities across the Group
- A friendly, supportive and professional working environment
- #J-18808-Ljbffr
Logistics Co-Ordinator in Ilkeston employer: Lockwood Group Ltd
Lockwood Group Ltd is an exceptional employer located in Grays, Essex, offering a dynamic work environment where innovation and efficiency are at the forefront of our operations. As a Transport Manager, you will benefit from a competitive salary, a company vehicle, and ample opportunities for professional growth within a supportive team culture that values your contributions and encourages career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Logistics Co-Ordinator in Ilkeston
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Lockwood Group Ltd and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Lockwood Group Ltd!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Lockwood Group Ltd keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Logistics Co-Ordinator in Ilkeston
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Lockwood Group Ltd:This is your chance to really connect with the team at Lockwood Group Ltd. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Lockwood Group Ltd
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Lockwood Group Ltd.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Lockwood Group Ltd that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Lockwood Group Ltd. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
