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For Companies At a Glance
- Tasks: Support operational excellence and enhance collaboration across Specialty teams.
- Company: Join a leading insurance firm with a focus on innovation and teamwork.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work environment.
- Why this job: Make a real impact in the insurance industry while honing your analytical and communication skills.
- Qualifications: Previous experience in insurance or operational roles is a plus; strong data skills are essential.
- Other info: Dynamic role with opportunities for growth and learning in a collaborative team.
The predicted salary is between 36000 - 60000 £ per year.
Your Responsibilities
As a Technical Operations Assistant, you will play a key supporting role at the heart of our Specialty division. Working within the central Technical Operations team, you will help drive operational excellence, strengthen collaboration across multiple Specialty business lines, and ensure our teams have the insight and support they need to deliver outstanding service to their clients. This role will suit an individual with strong analytical and communication skills. Ideally you will have some previous knowledge or experience of the insurance industry, or practical experience in delivering reporting and managing stakeholders.
Responsibilities
- Assist in managing operational KPIs and KPI reporting across all Specialty teams, including contract certainty, evidence of cover issuance, and bad debt.
- Liaise with Operations Leads and Managers across the Specialty business to support performance monitoring and improvement.
- Work closely with TSG leadership to ensure smooth handover of work from business teams, minimise queries/rejections, and enhance overall client service delivery.
- Identify training needs across teams and coordinate with stakeholders to arrange suitable sessions.
- Attend credit control meetings as needed, run bad debt reports, track key items around brokerage and funding, and ensure timely escalation to the business.
- Monitor QMT account escalations and follow up with Business Operations Leads to ensure issues are resolved.
- Regularly run PPL stats, highlight areas of market underperformance, and collaborate with stakeholders to address issues affecting KPIs and service.
- Support the rollout and BAU implementation of digital tools, systems changes, and new processes.
- Maintain clear, timely communication with broking teams to provide operational updates and promote engagement.
- Work collaboratively within the Technical Operations team to identify opportunities to streamline processes and improve operational efficiency.
Qualifications
Ideally, you will have:
- Some previous experience in insurance or experience in an operational or reporting-focused role.
- Experience working with data – the curiosity to interpret the data and look for ways to improve performance.
- A natural aptitude for understanding processes, data, and systems, and a willingness to learn technical aspects of Specialty operations.
- Strong communication skills, with the confidence to liaise across multiple teams and build productive relationships.
- Excellent organisation and time-management skills, with the ability to manage competing priorities.
- A proactive, problem-solving approach and a willingness to get involved wherever needed.
Technical Operations Assistant employer: Lockton
Contact Detail:
Lockton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Operations Assistant
✨Tip Number 1
Network like a pro! Reach out to people in the insurance industry or those already working in Technical Operations. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by brushing up on your analytical skills and understanding of KPIs. Be ready to discuss how you can help improve performance and support teams, as that’s what this role is all about!
✨Tip Number 3
Show off your communication skills! During interviews, highlight examples where you’ve successfully liaised with different teams or managed stakeholders. This will demonstrate your ability to thrive in a collaborative environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Technical Operations Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Technical Operations Assistant. Highlight any relevant experience in insurance or operational roles, and don’t forget to showcase your analytical skills and communication prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how your background aligns with our needs. Be sure to mention your experience with data and stakeholder management.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love a proactive approach, so share instances where you’ve improved processes or enhanced service delivery!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Lockton
✨Know Your Numbers
As a Technical Operations Assistant, you'll be dealing with KPIs and reporting. Brush up on relevant metrics and be ready to discuss how you've used data in previous roles to drive performance. This shows you understand the importance of analytics in operational excellence.
✨Showcase Your Communication Skills
You'll need to liaise with various teams, so practice articulating your thoughts clearly. Prepare examples of how you've successfully communicated complex information or resolved conflicts in past experiences. This will demonstrate your ability to build productive relationships.
✨Demonstrate Your Problem-Solving Skills
Be prepared to discuss specific challenges you've faced in previous roles and how you approached solving them. Highlight your proactive attitude and willingness to get involved, as this aligns perfectly with the expectations for the role.
✨Research the Company and Industry
Familiarise yourself with the insurance industry and the company's position within it. Understanding their operations and recent developments will help you ask insightful questions and show your genuine interest in the role and the company.
