At a Glance
- Tasks: Provide first-line tech support and resolve issues at the Tech Bar.
- Company: Join a dynamic Technology Service Delivery team focused on customer satisfaction.
- Benefits: Gain hands-on experience, develop your skills, and enjoy a supportive work environment.
- Other info: Perfect for tech enthusiasts looking to kickstart their career in IT.
- Why this job: Be the go-to tech guru and make a real difference for your colleagues.
- Qualifications: Knowledge of Office M365, Windows 11, and excellent communication skills required.
The predicted salary is between 31500 - 38500 £ per year.
Your Responsibilities
We are seeking a proactive and customer-focused Tech Bar Engineer to join our Technology Service Delivery team.
This role is pivotal in providing first-line technical support through our walk-up Tech Bar service.
You will be the first point of contact for associates experiencing Technology issues, delivering quick resolutions, effective triage, and accurate incident logging.
Your Responsibilities
We are seeking a proactive and customer-focused Tech Bar Engineer to join our Technology Service Delivery team.
This role is pivotal in providing first-line technical support through our walk-up Tech Bar service.
You will be the first point of contact for associates experiencing Technology issues, delivering quick resolutions, effective triage, and accurate incident logging.
Key responsibilities
- Provide 1st line support for walk-up users at the Tech Bar.
- Diagnose and resolve common technical issues on the spot (first-time fixes).
- Triage more complex issues and elevate appropriately.
- Log incidents and service requests accurately in the ITSM system.
- Deliver exceptional customer service and maintain a professional attitude.
- Educate associates on basic troubleshooting and IT best practices.
- Maintain the Tech Bar environment and ensure it is welcoming and efficient.
Qualifications
Required skills and experience
- Strong working knowledge of Office M365, Windows 11, i OS, and Android platforms.
- Experience in a 1st line support or service desk environment.
- Excellent customer service and communication skills, both verbal and written.
- Ability to work independently and manage multiple walk-up queries.
- Good problem solving and troubleshooting skills.
- Familiarity with ITSM tools (e. g., Service Now, Remedy) is a plus.
- ITIL Foundation certification is desirable but not essential.
- #J-18808-Ljbffr
Tech Bar Engineer employer: Lockton
At Lockton, we pride ourselves on being an excellent employer that fosters a collaborative and innovative work culture. As a Business Analyst/Product Analyst, you will have the chance to work on cutting-edge projects within the insurance industry, supported by a team that values continuous learning and professional growth. Our commitment to employee development, coupled with a dynamic environment in which your contributions directly impact our clients and business, makes Lockton a truly rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Tech Bar Engineer
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Lockton. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Lockton before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Tech Bar Engineer
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Lockton:Your cover letter is your chance to shine! Tell us why you want to work at Lockton specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Lockton!
How to prepare for a job interview at Lockton
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
