At a Glance
- Tasks: Ensure quality and accuracy of IT service management processes and documentation.
- Company: Join a forward-thinking tech team focused on service excellence.
- Benefits: Gain valuable experience in ITSM with opportunities for growth and development.
- Other info: Perfect for those looking to kickstart their career in technology.
- Why this job: Be part of a dynamic team that drives innovation and service improvement.
- Qualifications: Experience in ITSM and ServiceNow, with strong organisational skills.
The predicted salary is between 45000 - 55000 £ per year.
Your Responsibilities
The Technology Team are hiring - we have an opportunity for an IT Service Assurance Analyst to be responsible for maintaining the quality, accuracy, and governance of key IT Service Management processes and information repositories.
The role will support the Service Design & Transition Manager in ensuring that new and changed services are successfully transitioned into Business as Usual (BAU) support, while maintaining the integrity of the Service Now Configuration Management Database (CMDB), Technology intranet sites, and service documentation.
Your Responsibilities
The Technology Team are hiring - we have an opportunity for an IT Service Assurance Analyst to be responsible for maintaining the quality, accuracy, and governance of key IT Service Management processes and information repositories.
The role will support the Service Design & Transition Manager in ensuring that new and changed services are successfully transitioned into Business as Usual (BAU) support, while maintaining the integrity of the Service Now Configuration Management Database (CMDB), Technology intranet sites, and service documentation.
The role also provides coordination and oversight of technology audit actions, ensuring remediation activities are tracked, managed, and completed within agreed timescales.
Key responsibilities include
- Service Now CMDB management
- Supporting service transition & service assurance
- Maintaining the Technology Intranet
- Promoting effect knowledge management practises across the Technology function
- Audit & governance
- Reporting & continuous improvement
Qualifications
It is essential that you have the following
- Experience working within an IT Service Management (ITSM) environment.
- Experience administering or supporting Service Now, particularly CMDB processes.
- Understanding of ITIL principles and service lifecycle management.
- Strong organisational and administrative skills with excellent attention to detail.
- Experience maintaining documentation, knowledge bases, or intranet sites.
- Ability to manage multiple priorities and coordinate activities across teams.
- Strong written and verbal communication skills.
- Good analytical and reporting
Desirable skills
- Experience supporting Service Design & Transition activities.
- Experience coordinating audit, compliance, or risk management activities.
- Knowledge of Configuration Management and Service Asset Management best practices.
- Experience using Share Point Online and Power BI.
- ITIL Foundation certification.
- Service Now Certified System Administrator or Service Now CMDB-related certification.
- #J-18808-Ljbffr
Service Assurance Analyst employer: Lockton
At Lockton, we pride ourselves on being an excellent employer that fosters a collaborative and innovative work culture. As a Business Analyst/Product Analyst, you will have the chance to work on cutting-edge projects within the insurance industry, supported by a team that values continuous learning and professional growth. Our commitment to employee development, coupled with a dynamic environment in which your contributions directly impact our clients and business, makes Lockton a truly rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Service Assurance Analyst
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Lockton values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Lockton might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Lockton!
✨Direct Apply to Lockton
Let's not forget to apply directly through the Lockton website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Assurance Analyst
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Lockton.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Lockton. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Lockton
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
