At a Glance
- Tasks: Provide 2nd and 3rd line IT support and resolve user incidents.
- Company: Join Lockton, the world's largest independent insurance brokerage.
- Benefits: Hybrid work, competitive salary, and a supportive team environment.
- Other info: Flexible working hours and excellent career growth opportunities.
- Why this job: Make a real impact in a fast-paced tech environment.
- Qualifications: Experience with Microsoft products and strong customer service skills.
The predicted salary is between 38097 - 46563 £ per year.
We are looking for an IT Service Delivery Analyst to join the Technology team in providing 2nd and 3rd line support to the business. The role requires strong technical capability, excellent customer-facing skills and the ability to operate confidently in a fast-paced in-house support environment. You will provide flexible cover across the team, including Tech Bar support and other ad hoc operational duties.
You will be responsible for the identification, prioritisation, coordination and resolution of end user incidents and service requests, ensuring support activity is monitored, tracked and progressed in line with agreed service levels. The successful candidate will have a strong understanding of Incident, Problem and Service Request management processes, supported by practical experience of working within an ITIL-aligned technical support environment.
The role also involves effective engagement with third-party contractors and vendors to support service delivery, incident resolution and operational continuity along with providing flexible cover across the team, including Tech Bar support and other ad hoc operational duties.
Candidate Profile
It is essential that you have knowledge and experience of the following:
- Microsoft Windows 11
- Microsoft Intune mobile device management and Company Portal
- Microsoft 365 applications and services
- iOS and Android mobile device setup and support
- Windows Autopilot
- Windows BitLocker or equivalent endpoint encryption
- Exposure to Apple Mac support
- Windows file structure, data handling and backup awareness
- Microsoft Exchange support
- Active Directory administration and Group Policy
- LAN, WAN and Wi-Fi fundamentals
- ServiceNow
- ITIL Foundation
Along with:
- Passionate about customer service, with a positive, proactive and professional approach.
- Demonstrable experience in desktop support, service desk processes and ITIL-aligned ways of working.
- Well organised, able to prioritise workload, manage time effectively and meet deadlines without compromising quality.
- Strong analytical and problem-solving skills, including research, investigation and product evaluation.
- Able to work collaboratively with team colleagues, escalate appropriately and support shared team objectives.
Desirable Skills:
- Microsoft Entra ID
- Citrix support, including Desktop Director
- PowerShell scripting
- VMware support
- Experience supporting third-party applications
- Application deployment tools
- Meeting room technology support, including Teams, Crestron and VC/AV services
Please note: You must be available to work flexibly when required, including participation in the rota covering an 8am–6pm support period.
Lockton is the world's largest privately held independent insurance brokerage. At Lockton, we are all about unlocking potential—your potential, our clients' potential, and ultimately our potential to deliver world-class service. If you're passionate about making a real impact and thriving in a culture where you truly belong, join us to make a difference.
IT Service Delivery Analyst in London employer: Lockton
At Lockton, we pride ourselves on being an excellent employer that fosters a collaborative and innovative work culture. As a Business Analyst/Product Analyst, you will have the chance to work on cutting-edge projects within the insurance industry, supported by a team that values continuous learning and professional growth. Our commitment to employee development, coupled with a dynamic environment in which your contributions directly impact our clients and business, makes Lockton a truly rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Delivery Analyst in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Lockton values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Lockton might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Lockton!
✨Direct Apply to Lockton
Let's not forget to apply directly through the Lockton website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Delivery Analyst in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Lockton.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Lockton. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Lockton
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
