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For Companies At a Glance
- Tasks: Support clients with reinsurance needs and manage complex claims effectively.
- Company: Join Lockton, a leading independent insurance broker with a collaborative culture.
- Benefits: Enjoy a hybrid work environment, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact in the reinsurance industry while building strong client relationships.
- Qualifications: Experience in reinsurance and excellent communication skills are essential.
- Other info: Dynamic team atmosphere with opportunities to thrive and develop your career.
The predicted salary is between 36000 - 60000 £ per year.
Lockton Re helps businesses understand, mitigate, and capitalize on risk. We are pushing the reinsurance industry forward with smarter solutions that leverage new technologies – delivered by people empowered to do what is right for clients. Our success has seen the business grow to a headcount of more than 500 associates globally across 22 locations. We are Lockton's reinsurance business, part of the world's largest privately-held insurance broker. Fierce independence frees us to deliver an exceptional client service experience, unencumbered by pressure from financial markets, geographical divides or silos, or conflicts of interest between organisational goals and our clients' needs.
We are now seeking individuals who will thrive in this type of atmosphere and, in line with the expanding Treaty portfolio, we are looking to recruit a Reinsurance Client Service Advocate to join our growing team.
Role Responsibilities:
- This is a multi-disciplined technical processing role within Lockton Re, incorporating Broker Support, processing of Proportional and Non-Proportional accounts, Excess of Loss and Claims.
- Multi-disciplined technical processing, incorporating Premium, Pro rata and Excess of loss claims.
- Experience covering all classes of business.
- Converse with clients and carriers on a technical level.
- Candidates need to be able to work independently, managing priorities and supporting team colleagues to ensure customer satisfaction.
- Excellent technical knowledge of the Lloyd's and/or Company Reinsurance market.
- Actively builds relationships with team, internal and external clients.
- Identify client's individual requirements and work alongside them to achieve the best possible outcomes.
- Participate in client and reinsurer meetings as required.
- Prepare and maintain account statistics.
- Provide support in the overall servicing of the client's account and retention of business.
- Use Electronic methods throughout full process.
- Negotiate claims from initial notice, through to the settlement and closure of claims.
- Experience to cover complex claims covering all classes of business including XOL reinsurance and binders, reinsurer audit and direct including underwriter rep.
- Negotiate claims matters i.e. XPL, ex-gratia, and non-standard presentations.
- Letter of Credit, a high level understanding and the ability to complete adjustments pro-actively and in the time frames required to avoid client penalty.
Candidate Profile:
- Successful applicants will ideally have prior relevant reinsurance experience in a Client Services position.
- Competent in processing all risks types, proportional, excess of loss premiums and claims.
- Advantage for candidates who have experience of Salesforce and Open TWINS.
- Reinsurance Claims experience and understanding is a must have.
- Experience with dealing with large corporate clients would be advantageous.
- Ability to build and maintain good business relationships with clients, Insurers and Associates.
- Ability to communicate effectively and professionally both verbally and in writing with clients, insurers and other associates.
- Ability to manage time, prioritise and ensure that deadlines are met without compromising quality.
- Proven problem solving skills, including the ability to resolve unusual and complex issues and then devise actionable solutions.
- Demonstrated understanding of management concepts, systems and quality assurance.
- Essential in-depth knowledge of IMR, CLASS, ECF, LORS.
- Knowledge of Microsoft products (Word, Excel, Outlook, PowerPoint) or similar software applications.
Full Time Permanent
Client Services Advocate in London employer: Lockton
Contact Detail:
Lockton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Advocate in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the reinsurance industry and let them know you're on the hunt for a Client Services Advocate role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge of the Lloyd's and Company Reinsurance market. Be ready to discuss your experience with claims processing and how you've built relationships with clients in the past. Confidence is key!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of specific examples where you've tackled complex issues and come up with actionable solutions. This will demonstrate your ability to thrive in a multi-disciplined role like the one at Lockton.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team and contributing to our mission of delivering exceptional client service.
We think you need these skills to ace Client Services Advocate in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Client Services Advocate role. Highlight your relevant experience in reinsurance and client services, and don’t forget to showcase your technical skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the reinsurance industry and how your skills align with our mission at Lockton. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Communication Skills: As a Client Services Advocate, communication is key. In your application, demonstrate your ability to communicate effectively, both in writing and verbally. Share examples of how you've successfully interacted with clients or resolved complex issues in the past.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s straightforward and ensures your application gets to the right people. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Lockton
✨Know Your Stuff
Make sure you brush up on your technical knowledge of the reinsurance market, especially around Lloyd's and Company Reinsurance. Familiarise yourself with terms like Excess of Loss and Proportional accounts, as well as claims processing. This will show that you're not just interested in the role but also understand the industry.
✨Showcase Your Communication Skills
As a Client Services Advocate, you'll need to communicate effectively with clients and insurers. Practice articulating complex ideas clearly and concisely. You might even want to prepare a few examples of how you've successfully navigated tricky conversations in the past.
✨Demonstrate Problem-Solving Prowess
Be ready to discuss specific instances where you've tackled unusual or complex issues. Think about the steps you took to resolve them and the outcomes. This will highlight your ability to think on your feet and devise actionable solutions, which is crucial for this role.
✨Build Rapport
Since building relationships is key in this position, come prepared with questions that show your interest in the team and company culture. This could be about their approach to client service or how they handle team collaboration. It’s all about showing that you’re a good fit for their environment.
