At a Glance
- Tasks: Provide second-line support and manage insurance systems for optimal performance.
- Company: Join Lockton, the world's largest independent insurance brokerage.
- Benefits: Hybrid work, competitive salary, and opportunities for professional growth.
- Other info: Be part of a culture that values your potential and fosters belonging.
- Why this job: Make a real impact in a dynamic environment while enhancing your tech skills.
- Qualifications: Experience in application support and a degree in IT or related field.
The predicted salary is between 40500 - 49500 £ per year.
- General information
- Reference
- 004121
- Location
- United Kingdom, London, London
- Work Place
- Hybrid
- Region
- Job Profile
- Lockton - Experienced Professional
- Title
- Application Support Engineer
- Description
Our IT Team have an opportunity for an Application Support Engineer to join the team.
You would be responsible for providing second-line support and ongoing operational management of various insurance policy administration and related business systems.
The role acts as a key point of contact between business users, product owners, and technology teams to ensure systems operate effectively, incidents are resolved promptly, and colleagues are enabled to make the most of the technology available to them.
The position combines application support, user enablement, training, and active participation in technology and change initiatives.
The role is critical in ensuring stability, continuous improvement, and successful adoption of key broking and insurance systems across the business.
Key responsibilities include
- Providing second-line application support across broking, policy administration, and insurance applications ensuring timely diagnosis, resolution, and escalation of incidents and problems.
- Monitor system performance, availability, integrations, and data integrity, proactively identifying and addressing issues.
- Investigate root causes of recurring incidents and work with third-line support, vendors, and internal technology teams to implement permanent fixes.
- Act as a key liaison between business users, product owners, technology teams, and vendor support services.
- Translate business issues and requirements into clear technical or functional information for investigation and resolution.
- Communicate incident status, resolutions, risks, and system updates effectively to stakeholders.
- Build strong working relationships with system vendors, delivery partners, and operational teams.
- Participate in technology and business change projects, including upgrades, integrations, data migrations, and application enhancements.
- Support user acceptance testing (UAT), regression testing, and release activities.
- Assist with data validation, migration activities, and post-implementation support.
- Ensure systems are supported in line with internal policies, regulatory requirements, and vendor agreements.
- Support audit, compliance, and data protection activities relating to insurance and broking platforms.
- Adhere to IT Service Management (ITSM) processes, including incident, problem, change, release, and access management.
- Candidate Profile
You should have
- Proven experience in a second-line application support role within a complex enterprise systems environment.
- Experience supporting insurance, broking, or financial services applications.
- Knowledge of London Market and General Insurance operations.
- Strong understanding of application support processes and IT service management frameworks.
- Experience working directly with business users, third-party vendors, and support providers.
- Ability to support system changes, releases, upgrades, and project activities.
- A Degree in Information Technology, Computer Science, Business Information Systems, or a related discipline, or equivalent practical experience.
Desirable skills
- Hands-on experience supporting DXC Assure Broking platform and/or Brokasure Enterprise.
- Experience with insurance data structures, reporting tools, and system integrations.
- Exposure to Agile, Waterfall, or hybrid delivery methodologies.
- Experience with policy administration, customer relationship management (CRM), and finance/integration platforms.
- Working knowledge of Acturis or other insurance management systems.
- ITIL Foundation or other relevant IT service management certifications desirable
- About The Position
Lockton is the world's largest privately held independent insurance brokerage.
At Lockton, we are all about unlocking potential—your potential, our clients' potential, and ultimately our potential to deliver world-class service.
If you're passionate about making a real impact and thriving in a culture where you truly belong, join us to make a difference.
Application Support Engineer in London employer: Lockton
At Lockton, we pride ourselves on being an excellent employer that fosters a collaborative and innovative work culture. As a Business Analyst/Product Analyst, you will have the chance to work on cutting-edge projects within the insurance industry, supported by a team that values continuous learning and professional growth. Our commitment to employee development, coupled with a dynamic environment in which your contributions directly impact our clients and business, makes Lockton a truly rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Engineer in London
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Lockton or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Lockton.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Lockton.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Lockton that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Application Support Engineer in London
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Lockton.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Lockton and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Lockton
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Lockton uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
