Communications & Design Manager

• Write, edit and develop clear, compelling communications across employee benefits, pensions, reward, wellbeing and related People Solutions topics
• Translate complex or technical information into accessible, engaging content for different employee audiences
• Develop communications across a range of channels, including campaigns, guides, emails, presentations, toolkits, FAQs and digital communications
• Apply strong editorial judgement to messaging, structure, tone of voice and calls to action
• Maintain consistently high standards of accuracy, quality and attention to detail

Your Responsibilities

Communications & content

• Write, edit and develop clear, compelling communications across employee benefits, pensions, reward, wellbeing and related People Solutions topics
• Translate complex or technical information into accessible, engaging content for different employee audiences
• Develop communications across a range of channels, including campaigns, guides, emails, presentations, toolkits, FAQs and digital communications
• Apply strong editorial judgement to messaging, structure, tone of voice and calls to action
• Maintain consistently high standards of accuracy, quality and attention to detail

Design & visual communication

• Turn communications briefs and ideas into professional, visually engaging outputs
• Apply strong design judgement to hierarchy, layout, imagery, accessibility and the overall employee experience
• Create and edit communications directly rather than relying on a separate creative resource for every requirement
• Design and build engaging digital communications using web-based design and content programmes (such as Canva and Foleon), including e-newsletters, interactive guides, microsites, infographics and social-style assets
• Use web-based platforms and content management tools (such as SharePoint, intranets, benefits portals and email newsletter tools) to publish, update and maintain communications
• Work collaboratively with creative colleagues where more specialist design support is appropriate
• Keep up to date with emerging design tools and digital trends, including AI-enabled design, to improve the quality, speed and impact of communications

Project ownership & delivery

• Take responsibility for communications projects from initial brief through development, stakeholder review, amends and final delivery
• Manage multiple projects and deadlines simultaneously, maintaining clear visibility of priorities, dependencies and next steps
• Coordinate feedback from clients, consultants and subject-matter experts to keep projects moving efficiently
• Take ownership for the quality of the final output rather than simply completing individual production tasks
• Identify delivery risks early and work constructively with stakeholders to resolve them

Client & stakeholder engagement

• Build trusted relationships with colleagues and clients
• Present communications recommendations, concepts and finished work confidently to stakeholders
• Ask thoughtful questions that help uncover the wider client need rather than simply responding to the requested deliverable
• Participate in client discovery conversations and workshops, increasingly taking responsibility for defined elements of client engagement
• Collaborate effectively across the wider People Solutions business to connect communications with broader client priorities

Qualifications

• Experience in employee or internal communications, ideally across employee benefits, pensions, reward, wellbeing or insurance
• Excellent writing and editing skills, with the ability to translate complex or technical information into clear, engaging content
• Strong design judgement across hierarchy, layout, imagery and accessibility, with the ability to create and edit communications directly
• Demonstrable design capability
• Experience of creating and managing content on web-based platforms, such as SharePoint, intranets, or microsites
• Excellent Microsoft Office skills, particularly in Word, PowerPoint and Excel
• Ability to own projects from brief to delivery and manage multiple deadlines simultaneously
• High standards of accuracy, quality and attention to detail
• Confidence presenting recommendations, concepts and finished work to stakeholders
• Proven track record of effective stakeholder management
• Strong interpersonal skills and the ability to work collaboratively
• Curiosity about the challenge behind the brief, and the ambition to develop strategic communications and client consultancy capability

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