Global Survey Strategy Lead in City of London

In our People Solutions business, we partner with organizations to design benefits, total rewards, and workforce strategies that attract, retain, and engage top talent. From growing companies to global enterprises, we combine deep expertise with actionable insights to create solutions that truly support people and business goals.

Lockton is a great place to work because we value ownership, innovation, and growth. Associates are empowered to make an impact, share ideas, and develop their careers in a culture that emphasizes inclusion, collaboration, and excellence. At Lockton, you can do meaningful work, grow professionally, and be part of a team that genuinely cares about clients and colleagues alike.

The Role

Lockton is seeking a senior leader to shape and execute the strategy, design, governance, and advanced analytics of survey programs that support client decision-making across People Solutions, including employee benefits, workforce strategy, and non-cash compensation. This role focuses on translating complex people strategies and plan design considerations into structured, scalable, and data-driven insights for large and multinational employers.

The position requires deep expertise in employee benefits, total rewards, advanced survey methodology, applied social science judgment in question design, and senior leadership in automated analytics and insight generation.

Key Responsibilities

• Lead the design, execution, and governance of global and regional surveys supporting People Solutions priorities, leveraging enterprise survey platforms such as Qualtrics.
• Establish and maintain methodological and technical standards to ensure data quality, consistency, confidentiality, scalability, and longitudinal comparability across clients and geographies.
• Design and oversee automated survey workflows in Qualtrics, including complex logic, validation rules, versioning, and multi-country deployment.
• Apply principles from social science, behavioral economics, and organizational psychology to design survey questions that elicit accurate, reliable, and decision-useful responses from senior HR, Total Rewards, Finance, and executive stakeholders.
• Develop survey frameworks that capture people strategy, benefits philosophy, workforce governance, and risk management practices while minimizing response bias and misinterpretation.
• Design survey content addressing detailed plan provisions and non-cash compensation, including retirement programs, health and welfare benefits, equity-based compensation, deferred compensation, and other non-cash rewards.
• Lead the development of scalable, automated analytics pipelines to process survey data, reduce manual intervention, and support repeatable benchmarking, trend analysis, and executive reporting.
• Partner with analytics and technology teams to integrate Qualtrics outputs with data visualization, benchmarking, and reporting tools (e.g., dashboards and standardized executive reporting).
• Serve as a trusted advisor to senior client executives, translating automated survey outputs into clear insights and strategic recommendations.
• Present survey findings to executive audiences with clarity and credibility, supported by standardized and dynamic reporting.
• Interpret survey data to identify market trends, emerging risks, and opportunities across industries and regions.
• Partner with actuarial, legal, tax, rewards, and other People Solutions specialists to ensure technical accuracy and regulatory alignment.
• Contribute to the evolution of Lockton’s People Solutions survey and benchmarking capabilities through innovation, digital enablement, and analytics-led insights.
• Provide executive-level oversight, coaching, and quality assurance for consulting and analytics teams involved in survey design, automation, and analysis.
• Support business development efforts by shaping survey-led client solutions, proposals, and market-facing offerings.

Qualifications

Required

• Bachelor’s degree in Human Resources, Business, Economics, Statistics, Psychology, Sociology, Organizational Behavior, Anthropology, Political Science, or a related field.
• Extensive experience in people strategy, total rewards, employee benefits, or human capital consulting, preferably within a large professional services or advisory firm.
• Deep knowledge of People Solutions offerings, including employee benefits, total rewards, workforce strategy, and non-cash compensation plan design.
• Extensive experience designing and deploying surveys using Qualtrics, including advanced logic, governance controls, and global distribution.
• Demonstrated ability to analyze survey results in an automated, scalable manner, supporting benchmarking, trend analysis, and executive reporting.
• Proven experience applying social science or behavioral research principles to survey design, including question framing, response bias mitigation, and construct validity.
• Strong executive presence with the ability to influence C-suite and senior client stakeholders.

Preferred

• Advanced degree (MBA, MS, PhD, or equivalent).
• Graduate or advanced study in organizational psychology, behavioral science, economics, sociology, public policy, human factors, or survey methodology, applied in a consulting or business context.
• Experience integrating Qualtrics with analytics, BI, or data platforms (e.g., Power BI, Tableau, SQL-based environments).
• Familiarity with governance, regulatory, and compliance considerations related to people programs and compensation.
• Experience leading or scaling repeatable, productized survey and benchmarking solutions.