At a Glance
- Tasks: Ensure compliance and governance in our Retail division, focusing on Real Estate.
- Company: Join Lockton, the world's largest privately held independent insurance brokerage.
- Benefits: Competitive salary, supportive culture, and opportunities for personal growth.
- Other info: Dynamic team environment with a focus on community and client service.
- Why this job: Make a real impact by driving governance standards and working with senior stakeholders.
- Qualifications: Knowledge of insurance policies and UK regulatory framework; strong communication skills.
The predicted salary is between 40500 - 49500 £ per year.
- Vacancy details
- Job Profile
- Lockton - Experienced Professional
- Title
- Operational Governance Manager
- Description
- About the position
As an Operational Governance Manager, you'll be part of a collaborative team accountable for operational and compliance governance across our Retail division, with a particular focus on our Real Estate business.
You'll be responsible for ensuring the business operates in line with relevant legislation, industry standards and internal policies, and for evidencing that compliance to senior stakeholders.
Working closely with the Head of Compliance & Governance Retail and Real Estate COO you'll set priorities, identify and escape risk, and drive corrective action to close gaps.
You'll also be the initial point of contact for compliance and governance-related queries from the business.
We're looking for someone who is interactive, approachable and able to build strong working relationships.
A team player, but one who is confident in taking ownership, holding others to account on governance standards, making judgement calls under pressure and driving actions forward to get things done.
A good working knowledge of insurance policies, the placement process and the UK regulatory framework is expected.
You don't need to be a Compliance specialist, your experience could have been gained in a client-facing, insurance operations, governance or change management role.
- Key tasks and responsibilities
- Develop, implement and maintain effective procedures and controls that align with Lockton's policies and regulatory responsibilities.
Work with the central teams to understand the implications of regulatory change.
- Implement and oversee practical, effective procedures to manage risks to the business, including financial crime, money laundering, bribery and corruption.
- Undertake and oversee key operational controls, including approvals relating to account opening and payment transactions.
- Maintain templates for client service delivery in the placement process.
- Prepare the business for internal audit and monitor completion of audit actions/recommendations.
- Review monthly file audit feedback, ensure feedback/actions are addressed and identify opportunities to improve processes.
- Monitor business performance against relevant KPI's e. g. monthly audits, breaches, complaints, provide trend analysis.
- Provide practical training, and guidance to others on what they need to do to meet their responsibilities.
- Work closely with the business to manage compliance with Product Governance requirements.
- Oversee operation of Delegated Authorities.
- Keep up to date with regulatory change and industry best practice, and help the business stay ahead of emerging requirements.
- Work constructively with senior stakeholders and business teams to identify issues, agree practical solutions and follow through to completion.
- Candidate Profile
Skills / Behaviours
- A good working knowledge of insurance policies, the placement process and the overall regulatory framework in the UK.
- Good IT skills, including confidence using Excel and Power Point.
- A proactive problem-solver who takes ownership and follows through on actions.
- An interactive and confident communicator who can build trust, engage colleagues and work effectively with senior stakeholders.
- Comfortable working in a fast-paced environment, managing multiple priorities and keeping momentum.
- A collaborative team player who is committed to high standards, well organised and focused on delivering practical outcomes.
- About The Position
Lockton is the world's largest privately held independent insurance brokerage.
Since 1966, our private ownership has allowed us to serve our clients, nurture our people, and give back to our communities in ways other companies simply can't.
We're passionate about helping you achieve your ultimate potential.
If you believe in providing excellent client service, supporting community initiatives, and being part of our caring culture, then you belong here.
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Operational Governance Manager employer: Lockton, Inc.
Lockton is an exceptional employer that prioritises employee growth and a collaborative work culture, making it an ideal place for an Operational Governance Manager. With a focus on nurturing talent and providing opportunities for professional development, employees are encouraged to thrive in a supportive environment that values compliance and governance excellence. Located in a dynamic sector, Lockton offers unique advantages such as involvement in community initiatives and a commitment to high standards, ensuring that every team member feels valued and empowered.
StudySmarter Expert Advice🤫
We think this is how you could land Operational Governance Manager
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Lockton, Inc.). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Lockton, Inc.. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Operational Governance Manager
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Lockton, Inc..
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Lockton, Inc.. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Lockton, Inc.
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Lockton, Inc. to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Lockton, Inc., they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Lockton, Inc.'s values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
