We are seeking a proactive and customer-focused Tech Bar Engineer to join our Technology Service Delivery team. This role is pivotal in providing first-line technical support through our walk-up Tech Bar service. You will be the first point of contact for associates experiencing Technology issues, delivering quick resolutions, effective triage, and accurate incident logging.
Key responsibilities:
- Provide 1st line support for walk-up users at the Tech Bar.
- Diagnose and resolve common technical issues on the spot (first-time fixes).
- Triage more complex issues and escape appropriately.
- Log incidents and service requests accurately in the ITSM system.
- Deliver exceptional customer service and maintain a professional attitude.
- Educate associates on basic troubleshooting and IT best practices.
- Maintain the Tech Bar environment and ensure it is welcoming and efficient.
Required skills and experience:
- Strong working knowledge of Office M, Windows 11, iOS, and Android platforms.
- Experience in a 1st line support or service desk environment.
- Excellent customer service and communication skills, both verbal and written.
- Ability to work independently and manage multiple walk-up queries.
- Good problem solving and troubleshooting skills.
- Familiarity with ITSM tools (e.g., ServiceNow, Remedy) is a plus.
- ITIL Foundation certification is desirable but not essential.
Tech Bar Engineer London, United Kingdom
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Tech Bar Engineer employer: Lockton Companies
Lockton Companies is an exceptional employer that fosters a collaborative and dynamic work culture in the heart of London. With a strong emphasis on employee growth, we offer comprehensive training and development opportunities, ensuring that our team members thrive in their careers while contributing to meaningful client outcomes. Our commitment to regulatory compliance and internal controls not only enhances our operational excellence but also creates a supportive environment where every employee can build lasting relationships with clients and colleagues alike.
StudySmarter Expert Advice🤫
We think this is how you could land Tech Bar Engineer
✨Join Local Manufacturing Groups
Getting involved in local manufacturing groups or associations can seriously boost your visibility. These groups often have insider info on job openings and networking events, plus they help you connect with like-minded folks in the industry. Check out what's happening in your area!
✨Show Off Your Skills in Practical Spaces
Consider participating in workshops or open days at manufacturing companies. It's a great way to show off your hands-on skills in a real-world environment and can sometimes lead to job offers right on the spot. Keep an eye on announcements from local manufacturers for these opportunities!
✨Leverage the Power of Internships
While you're looking for full-time positions, don't underestimate the power of internships! Even if you don't see a direct role, securing an internship at a company can open doors to future jobs. Many manufacturing firms prefer to hire from their intern pool, so it's definitely worth considering.
✨Apply Directly Through Company Websites
When you find a role at a company you love, like Lockton Companies, apply directly on their website. This way, you’re more likely to be noticed by the hiring team. Plus, showing that you took the time to seek out their application process highlights your genuine interest in the firm!
Some tips for your application 🫡
Showcase Your Technical Skills:In the manufacturing-production sector, it's crucial to highlight your technical skills and experience. Make sure your CV features any relevant qualifications, such as certifications in machinery operation or production management, and don’t forget about any specific systems or software you’re familiar with. This can really set you apart!
Emphasise Teamwork and Communication:Working in manufacturing often means being part of a larger team. Highlight your experience in collaborative projects or environments where communication was key. Maybe you have experience with lean manufacturing principles? Talk about how you worked with your team to improve productivity and maintain quality.
Tailor Your Cover Letter to the Company:Don’t just recycle an old cover letter! Take the time to tailor your cover letter to Lockton Companies specifically. Mention what excites you about their production processes or products, and how your previous experiences can contribute to their goals. We want to see your enthusiasm for the role!
Use Concrete Examples of Your Achievements:When detailing your work experience, include measurable achievements that can demonstrate your impact. Whether it’s improving efficiency by a certain percentage or successfully leading a project, these specifics can make a huge difference. Numbers speak volumes in the manufacturing world!
How to prepare for a job interview at Lockton Companies
✨Know Your Manufacturing Processes
Before you walk into the interview with Lockton Companies, brush up on the specific manufacturing processes relevant to the role. Understanding lean manufacturing principles or quality control techniques could give you a solid edge to discuss how you’d fit into their operations.
✨Technical Questions Are Key
Be prepared for technical questions around machinery, production scheduling, or materials handling. Make sure you can confidently explain how you've dealt with these in past experiences or internships. Knowing industry-specific software could also be a big plus!
✨Showcase Your Problem-Solving Skills
Manufacturing environments often focus on continuous improvement. Be ready to discuss specific instances where you’ve solved a production issue or implemented a process improvement. It’s all about demonstrating your analytical thinking and hands-on approach.
✨Align Your Values with Quality and Safety
In a full-time role, companies like Lockton Companies value commitment to quality and safety. Be prepared to discuss how you prioritise these factors in your work. It’s about showing that you’re not just looking for a job, but that you genuinely care about contributing positively to their production environment.
