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- Tasks: Manage healthcare and casualty client accounts, ensuring top-notch service and compliance.
- Company: Join a leading insurance firm with a focus on healthcare and social care.
- Benefits: Competitive salary, career development, and a supportive team environment.
- Why this job: Make a real difference in the healthcare sector while developing your professional skills.
- Qualifications: Knowledge of healthcare insurance and strong organisational skills required.
- Other info: Dynamic role with opportunities for growth and collaboration across teams.
The predicted salary is between 36000 - 60000 £ per year.
The Client Manager role within our healthcare team is focused on the day-to-day servicing and administration of Healthcare and Casualty client accounts, supporting Account Executives and senior colleagues in the delivery of high-quality insurance programmes. This role will be managing a large social care and assisted living portfolio which includes several high profile healthcare brands across the UK. This role is suited to an individual with strong organisational skills and a solid understanding of healthcare and casualty insurance, who enjoys managing client service, policy administration and insurer relationships. The Account Manager will play a key role in ensuring accuracy, compliance and consistent service delivery across a portfolio of healthcare and social care clients.
Working closely with Lockton’s Healthcare, Casualty, Claims and Operations teams, the Account Manager will help ensure that insurance programmes operate smoothly throughout the policy lifecycle, from placement and renewal through to mid-term adjustments and claims support.
Key Responsibilities- Client Service & Account Support
- Provide day-to-day servicing support for a portfolio of Healthcare & Casualty clients, acting as a key point of contact for routine queries.
- Support Account Executives in the management and servicing of client relationships, ensuring agreed service standards are met.
- Assist with the administration of casualty-driven insurance programmes, including clinical negligence, medical malpractice, employers’ liability, public liability and professional indemnity.
- Prepare and issue policy documentation, endorsements, certificates and schedules in an accurate and timely manner.
- Support the renewal and placement process by gathering underwriting information, preparing submission packs and liaising with insurers.
- Coordinate renewal timelines, ensuring all documentation and data is collected, reviewed and submitted within agreed deadlines.
- Review insurer documentation for accuracy and completeness prior to issue to clients.
- Maintain accurate and up-to-date client and policy records within Salesforce and other internal systems.
- Support the issuance and administration of Fee Agreements and service documentation.
- Ensure all activity is undertaken in line with Lockton procedures, regulatory requirements and FCA standards.
- Assist with audit requirements and internal compliance reviews as required.
- Liaise with insurers, underwriters and internal stakeholders to support efficient service delivery.
- Work closely with Claims and Risk Management teams to support clients with claims notifications, updates and related administration.
- Support the preparation of stewardship reports, service reviews and client documentation.
- Working knowledge of Healthcare and Casualty classes of business, including clinical negligence, medical malpractice, employers’ and public liability and professional risks.
- Strong attention to detail with the ability to manage multiple tasks and deadlines effectively.
- Well-organised and methodical approach to account servicing and administration.
- Ability to build positive working relationships with clients, insurers and internal colleagues.
- Clear and professional communication skills, both written and verbal.
- Proactive approach to problem-solving and continuous improvement of service delivery.
- Confidence using internal systems and databases, with a willingness to develop technical knowledge.
Account Manager - Healthcare & Casualty in Peacehaven employer: Lockton Companies
Contact Detail:
Lockton Companies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager - Healthcare & Casualty in Peacehaven
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare and casualty sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their services and recent news in the healthcare sector. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your communication skills! As an Account Manager, you'll need to convey information clearly and professionally. Try mock interviews with friends or use online platforms to refine your pitch and responses.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, it’s a great way to ensure your application gets noticed by the right people. Let’s get you that dream job!
We think you need these skills to ace Account Manager - Healthcare & Casualty in Peacehaven
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Account Manager in Healthcare & Casualty. Highlight your experience with client servicing, policy administration, and any relevant insurance knowledge. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about healthcare and casualty insurance. Share specific examples of how you've managed client relationships or handled complex tasks in the past. Let us know why you’re the perfect fit for this role!
Show Off Your Organisational Skills: Since this role requires strong organisational skills, make sure to mention any tools or methods you use to stay organised. Whether it's managing multiple deadlines or keeping track of client records, we want to see how you keep everything running smoothly.
Apply Through Our Website: We encourage you to apply through our website for a seamless application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at Lockton Companies
✨Know Your Stuff
Make sure you brush up on your knowledge of healthcare and casualty insurance. Familiarise yourself with key terms like clinical negligence and public liability. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
Since this role requires strong organisational skills, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritised your workload and ensured deadlines were met.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Use clear and professional communication, and don’t hesitate to ask questions about their team dynamics or client relationships. This shows that you’re keen on collaboration and understand the importance of teamwork.
✨Demonstrate Problem-Solving Skills
Be prepared to discuss specific challenges you've faced in previous roles and how you resolved them. Highlight your proactive approach to problem-solving and continuous improvement, as these traits are crucial for ensuring smooth service delivery in this position.
