We are seeking a proactive and customer-focused Tech Bar Engineer to join our Technology Service Delivery team. This role is pivotal in providing first-line technical support through our walk-up Tech Bar service. You will be the first point of contact for associates experiencing Technology issues, delivering quick resolutions, effective triage, and accurate incident logging.
Key responsibilities:
- Provide 1st line support for walk-up users at the Tech Bar.
- Diagnose and resolve common technical issues on the spot (first-time fixes).
- Triage more complex issues and escape appropriately.
- Log incidents and service requests accurately in the ITSM system.
- Deliver exceptional customer service and maintain a professional attitude.
- Educate associates on basic troubleshooting and IT best practices.
- Maintain the Tech Bar environment and ensure it is welcoming and efficient.
Required skills and experience:
- Strong working knowledge of Office M, Windows 11, iOS, and Android platforms.
- Experience in a 1st line support or service desk environment.
- Excellent customer service and communication skills, both verbal and written.
- Ability to work independently and manage multiple walk-up queries.
- Good problem solving and troubleshooting skills.
- Familiarity with ITSM tools (e.g., ServiceNow, Remedy) is a plus.
- ITIL Foundation certification is desirable but not essential.
Tech Bar Engineer London, United Kingdom
#J-18808-Ljbffr
Tech Bar Engineer in London employer: Lockton Companies
Lockton Companies is an exceptional employer that fosters a collaborative and dynamic work culture in the heart of London. With a strong emphasis on employee growth, we offer comprehensive training and development opportunities, ensuring that our team members thrive in their careers while contributing to meaningful client outcomes. Our commitment to regulatory compliance and internal controls not only enhances our operational excellence but also creates a supportive environment where every employee can build lasting relationships with clients and colleagues alike.
