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For Companies At a Glance
- Tasks: Lead daily operations for our ProExec team, driving efficiency and growth.
- Company: Join a leading insurance firm known for strategic partnerships and tailored coverage.
- Benefits: Competitive salary, career development opportunities, and a dynamic work environment.
- Why this job: Make a real impact in the insurance industry while collaborating with diverse teams.
- Qualifications: Experience in insurance operations and strong communication skills required.
- Other info: Opportunity to innovate and improve processes in a fast-paced setting.
The predicted salary is between 36000 - 60000 £ per year.
An excellent opportunity has arisen for an experienced insurance operations professional to join our Specialty business unit, leading day to day commercial operations for our Professional and Executive Risk (ProExec) team. Lockton ProExec offers clients strategic partnership that understands their business needs, actively manages risks, and empowers clients to foresee challenges and seize opportunities. We deliver tailored coverage for clients’ professional, executive, financial and cyber risks.
Role Purpose: Support the Chief Operating Officer in delivering the operational strategy for the ProExec division, maximising efficiencies, contributing to the division growth agenda through, and supporting the implementation of changes and improvements.
Key Responsibilities:
- Managing operational KPIs and KPI reporting (debiting performance, contract certainty, cover performance, DCS)
- Managing the relationship with processing teams (TSG) – ensuring effective handover, minimising rejections
- Attending to IBA credit control and bad debt meetings, escalation point for issues and query management
- Being the first point of call for broking teams escalating issues with service
- Leading in creating client onboarding plans for their areas
- Managing contract wordings clauses and London market requirements – use of artificial contract builder by broking teams
- Leading on Insurance Premium Tax issues
- Completing exception reporting – including not renewed, PPW and NOC oversight
- Dealing with account opening issues and sign off
- Dealing with premium finance
Requirements:
- Proven experience in managing insurance operations
- Strong understanding of the end-to-end insurance lifecycle (placement, binding, invoicing, premium processing, claims interface)
- Excellent stakeholder management and communication skills — able to collaborate effectively across broking, finance, and operations teams
- Demonstrated ability to analyse performance data and produce meaningful operational reports
- Proven problem-solving skills with the ability to identify process inefficiencies and implement improvements
- Detailed knowledge of regulatory and compliance requirements relevant to insurance operations (FCA, Lloyd’s, GDPR)
Operations Lead - ProExec in London employer: Lockton Companies
Contact Detail:
Lockton Companies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Lead - ProExec in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who work in operations. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of the end-to-end insurance lifecycle. Be ready to discuss how you've managed operational KPIs and improved processes in your previous roles.
✨Tip Number 3
Showcase your problem-solving skills! Think of specific examples where you identified inefficiencies and implemented changes. This will demonstrate your value to potential employers.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Operations Lead - ProExec in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Operations Lead - ProExec. Highlight your experience in managing insurance operations and your understanding of the end-to-end insurance lifecycle. We want to see how your skills align with what we're looking for!
Showcase Your Achievements: When writing your application, don’t just list your responsibilities. Share specific examples of how you've improved processes or managed KPIs in previous roles. We love seeing tangible results that demonstrate your problem-solving skills!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant to the insurance industry. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Lockton Companies
✨Know Your Insurance Operations Inside Out
Make sure you brush up on your knowledge of the end-to-end insurance lifecycle. Be ready to discuss how you've managed operational KPIs and tackled issues in previous roles. This will show that you understand the nuances of the industry and can hit the ground running.
✨Showcase Your Stakeholder Management Skills
Prepare examples of how you've effectively collaborated with different teams, like broking and finance. Highlight specific instances where your communication skills helped resolve issues or improve processes. This will demonstrate your ability to work well across departments.
✨Be Ready to Discuss Process Improvements
Think about times when you've identified inefficiencies in operations and successfully implemented changes. Be prepared to share these experiences, as they will illustrate your problem-solving skills and proactive approach to enhancing operational efficiency.
✨Understand Regulatory Requirements
Familiarise yourself with the key regulatory and compliance requirements relevant to insurance operations, such as FCA and GDPR. Being able to discuss these topics confidently will show that you're not only knowledgeable but also committed to maintaining high standards in your work.
