At a Glance
- Tasks: Provide 2nd and 3rd line IT support and resolve user incidents.
- Company: Join Lockton, the world's largest independent insurance brokerage.
- Benefits: Hybrid work, industry-leading health insurance, and career growth opportunities.
- Other info: Flexible working hours and a dynamic team environment.
- Why this job: Make a real impact in a supportive and inclusive culture.
- Qualifications: Experience in desktop support and strong customer service skills.
The predicted salary is between 38097 - 46563 £ per year.
At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.
About the Position
Lockton is the world's largest privately held independent insurance brokerage. At Lockton, we are all about unlocking potential—your potential, our clients' potential, and ultimately our potential to deliver world-class service. If you're passionate about making a real impact and thriving in a culture where you truly belong, join us to make a difference.
Job type: Experienced Professional
Workplace: Hybrid
Your Responsibilities
We are looking for an IT Service Delivery Analyst to join the Technology team in providing 2nd and 3rd line support to the business. The role requires strong technical capability, excellent customer-facing skills and the ability to operate confidently in a fast-paced in-house support environment. You will provide flexible cover across the team, including Tech Bar support and other ad hoc operational duties. You will be responsible for the identification, prioritisation, coordination and resolution of end user incidents and service requests, ensuring support activity is monitored, tracked and progressed in line with agreed service levels. The successful candidate will have a strong understanding of Incident, Problem and Service Request management processes, supported by practical experience of working within an ITIL-aligned technical support environment. The role also involves effective engagement with third-party contractors and vendors to support service delivery, incident resolution and operational continuity.
Qualifications
- Knowledge and experience of Microsoft Windows 11
- Microsoft Intune mobile device management and Company Portal
- Microsoft 365 applications and services
- iOS and Android mobile device setup and support
- Exposure to Apple Mac support
- Windows file structure, data handling and backup awareness
- Microsoft Exchange support
- Active Directory administration and Group Policy
- LAN, WAN and Wi‑Fi fundamentals
- ServiceNow
- ITIL Foundation
Passionate about customer service, with a positive, proactive and professional approach. Demonstrable experience in desktop support, service desk processes and ITIL-aligned ways of working. Well organised, able to prioritise workload, manage time effectively and meet deadlines without compromising quality. Strong analytical and problem-solving skills, including research, investigation and product evaluation. Able to work collaboratively with team colleagues, escalated appropriately and support shared team objectives. Experience supporting third-party applications and meeting room technology support, including Teams, Crestron and VC/AV services.
Please note: You must be available to work flexibly when required, including participation in the rota covering an 8am–6pm support period.
Equal Opportunity Statement
Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity. At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates and thrives because of our breadth of differences.
About Lockton
Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 13,100+ Associates doing business in over 155 countries are empowered to do what’s right every day. At Lockton, we believe in the power of all people. You belong at Lockton.
How We Will Support You
At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it. We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.
IT Service Delivery Analyst in London employer: Lockton Companies
Lockton Companies is an exceptional employer that fosters a collaborative and dynamic work culture in the heart of London. With a strong emphasis on employee growth, we offer comprehensive training and development opportunities, ensuring that our team members thrive in their careers while contributing to meaningful client outcomes. Our commitment to regulatory compliance and internal controls not only enhances our operational excellence but also creates a supportive environment where every employee can build lasting relationships with clients and colleagues alike.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Delivery Analyst in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Lockton Companies values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Lockton Companies might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Lockton Companies!
✨Direct Apply to Lockton Companies
Let's not forget to apply directly through the Lockton Companies website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Delivery Analyst in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Lockton Companies.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Lockton Companies. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Lockton Companies
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
