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- Tasks: Lead a dynamic team in delivering top-notch client services and support innovative projects.
- Company: Join Lockton Re, a leader in reinsurance with a focus on collaboration and excellence.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Why this job: Make a real impact by enhancing client relationships and driving service excellence.
- Qualifications: Experience in client services and strong leadership skills are essential.
- Other info: Opportunity for career growth in a fast-paced, evolving industry.
The predicted salary is between 36000 - 60000 £ per year.
This is a varied managerial role leading a Binding Authority focused team. Some of the key tasks and responsibilities include but will not be limited to the following:
- Support Head of Client Services and aligned business unit
- Provide assistance with team initiatives, projects, goal settings and performance reviews
- Multi-disciplined technical leadership role, across all business classes and risk types, incorporating Premium, Pro rata, Excess of loss claims and Client Accounting
- Deliver an efficient, effective, accurate and speedy service to all customers, internal and external
- Ensure transparency in all tasks in the provision of a responsive and professional transactional customer service model
- Oversight for the Binding Authority Client Services team, day to day monitoring and reporting, holidays and sickness records, workloads including guidance and support to team members
- Creation and monitoring of service standards. Trending analysis to ensure issues are addressed at the earliest possible stage.
- Evaluation of the appropriateness of service standards in an ever-changing environment
- Contribute towards resolutions within all tasks across the team, providing appropriate leadership and operational support in accordance with the agreed Lockton Re procedures
- Maintain effective working relationships with all Associates to ensure the best possible environment for client service
- Work to ensure all activities undertaken on behalf of Lockton Re are compliant with internal standards and procedures and our regulatory obligations. Monitoring and resolution to issues and queries is essential.
- Ensure proficiency with all IT systems, specifically OpenTWINS as the core servicing platform
- Build partnership service relationships with defined clients, business units and regions
- Develop team knowledge of all aspects of the current and future deliverables
- Implement clear instructions, controls and procedures continually reviewing to improve process
Successful applicants will ideally have prior relevant reinsurance experience in a Client Services position aligned to binding authorities and be able to evidence experience in the following role requirements:
- Demonstrate an understanding of management concepts, systems, and quality assurance.
- Ability to develop and implement internal controls and procedures to ensure the performance of Associates necessary for excellence in client delivery and satisfaction
- Professional and tactful negotiation and persuasion skills to achieve objectives.
- Demonstrate ability to instil confidence with clients so that the client looks to you and to Lockton Re as more than just a reinsurance broker, but as a partner in business.
- Ability to compile, analyse and interpret financial information and data to facilitate decision making.
Client Services Manager – Binding Authorities in London employer: Lockton Companies
Contact Detail:
Lockton Companies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Manager – Binding Authorities in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Client Services Manager role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of binding authorities and client services. We recommend practising common interview questions and scenarios that relate to the role, so you can showcase your expertise and confidence.
✨Tip Number 3
Don’t forget to follow up after your interviews! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the position and your professionalism.
✨Tip Number 4
Apply through our website for the best chance at landing that dream job! We’re always looking for talented individuals who can bring their skills to our team, so make sure your application stands out and reflects your passion for client services.
We think you need these skills to ace Client Services Manager – Binding Authorities in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Client Services Manager. Highlight your relevant reinsurance experience and any leadership roles you've had. We want to see how you can bring your unique skills to our Binding Authority team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this managerial role. Share specific examples of how you've led teams and improved client services in the past. We love a good story!
Showcase Your Technical Skills: Since this role involves multi-disciplined technical leadership, make sure to mention your proficiency with IT systems, especially OpenTWINS. We want to know how you can leverage technology to enhance our service delivery.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter family!
How to prepare for a job interview at Lockton Companies
✨Know Your Stuff
Make sure you brush up on your reinsurance knowledge, especially around binding authorities. Familiarise yourself with the key concepts and terms mentioned in the job description, like Premium, Pro rata, and Excess of loss claims. This will show that you're not just interested in the role but also understand the industry.
✨Showcase Your Leadership Skills
Since this is a managerial role, be ready to discuss your experience in leading teams. Prepare examples of how you've supported team initiatives, handled performance reviews, or resolved conflicts. Highlight your ability to create a positive environment for client service and how you’ve contributed to team success.
✨Demonstrate Problem-Solving Abilities
The role requires you to address issues quickly and effectively. Think of specific instances where you've identified problems and implemented solutions. Be prepared to discuss how you monitor workloads and ensure transparency in your team's operations, as this will resonate well with the interviewers.
✨Build Rapport with Interviewers
Remember, it's not just about answering questions; it's about building a connection. Show your professional and tactful negotiation skills during the interview. Engage with the interviewers, ask insightful questions about their expectations, and express your enthusiasm for becoming a partner in their business.
