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For Companies At a Glance
- Tasks: Support application maintenance and assist users with their queries.
- Company: A growing business technology firm in Greater London.
- Benefits: Competitive salary, flexible hours, and opportunities for growth.
- Why this job: Join a dynamic team during an exciting growth phase and make a real difference.
- Qualifications: Experience in application support and strong customer service skills.
- Other info: Basic IT Service Management knowledge and familiarity with Salesforce preferred.
The predicted salary is between 36000 - 60000 £ per year.
A growing business technology firm in Greater London is seeking an IT Operations Analyst to support application maintenance and assist end users with queries.
Key responsibilities include:
- Diagnosing issues across applications
- Providing desk-side support
- Managing user accounts
The ideal candidate will have:
- Experience in application support
- Strong customer service skills
- A basic understanding of IT Service Management
Knowledge of Salesforce and the insurance industry is preferred. This role ensures crucial support during a significant growth phase.
IT Operations Analyst: End-User Support & Automation employer: Lockton Companies
Contact Detail:
Lockton Companies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Operations Analyst: End-User Support & Automation
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for IT Operations Analyst roles and practice your answers. Make sure you can talk about your experience with application support and customer service confidently.
✨Tip Number 3
Show off your skills! If you’ve got experience with Salesforce or IT Service Management, be ready to discuss specific examples of how you’ve used these tools to solve problems or improve processes.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate candidates who want to join our growing team. It’s a great way to get noticed and show us you’re serious about landing that role.
We think you need these skills to ace IT Operations Analyst: End-User Support & Automation
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in application support and customer service. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the IT Operations Analyst role and how your background makes you a perfect fit for our team at StudySmarter.
Showcase Your Technical Skills: Since we’re looking for someone with a basic understanding of IT Service Management, make sure to mention any relevant tools or systems you’ve worked with. If you have experience with Salesforce, definitely highlight that!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity during our growth phase!
How to prepare for a job interview at Lockton Companies
✨Know Your Tech Inside Out
Make sure you brush up on your application support skills and IT Service Management principles. Be ready to discuss specific tools you've used, especially if you have experience with Salesforce. This will show that you’re not just familiar with the tech but can also apply it effectively.
✨Show Off Your Customer Service Skills
Since this role involves assisting end users, be prepared to share examples of how you've successfully handled customer queries in the past. Highlight your communication style and how you ensure users feel supported and understood.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific issues or user complaints. Think through some common problems you might encounter in application maintenance and have a structured approach ready to demonstrate your problem-solving skills.
✨Research the Company and Industry
Familiarise yourself with the business technology firm and its position in the insurance industry. Understanding their products and services will help you tailor your responses and show genuine interest in the role during the interview.
