Global Claims Executive

At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.

Your Responsibilities

Lockton is the largest privately owned insurance broker in the world. Our claims team is made up of over 130 claims specialists across 5 locations. Due to the team having significantly expanded in size across the past 5 years and following a number of major global client wins we are now seeking a Global Claims Advocate/Executive who will be responsible for managing the claims programmes of a selection of our UK and Global P&C clients. These clients are likely to include household names in the retail, manufacturing, food & drink, hospitality and logistics sectors. The successful candidate will be a highly organised, technical and robust claims advocate, reviewing policy coverage and making arguments on their client’s behalf to deliver outstanding claims outcomes. This role could also involve authoring technical updates, executive summaries, delivering training, undertaking claims audits and generally displaying a full understanding of the industry and regulatory landscape.

Lockton are operating in an agile working environment and the successful candidate will be expected to be in a UK office for at least one day per week, subject to client/external meetings. This role will require travel across the UK, either to client premises or Lockton offices, and may require international travel to meet client requirements.

Qualifications

• The ideal candidate will have experience in a senior claims relationship or technical role either in-house at a major corporate entity, a major law firm, a global insurer or broker.
• Extensive experience in PDBI, Motor and Casualty experience with an excellent understanding of the legal principles that underpin a wide range of insurance types.
• Excellent problem solver and researcher, able to investigate technical issues quickly calling on support from colleagues and formulating appropriate advice to the best interests of your client.
• This role will focus on Motor, Employers’ Liability, Public Liability, and Property Damage & Business Interruption claims, you should also have some understanding of other claim types (e.g. Cyber, D&O, PI, PAT, Marine Cargo) and how these should be handled to drive excellent outcomes.
• Able to quickly build an understanding of a client’s business issues, insurance needs and expectations.
• Comfortable in advocating on behalf of your clients on large, complex claims or summarising performance and trends across a large volume of claims, both in writing and presenting in person to senior client stakeholders.
• The ability to prepare and interpret claims experiences and analysis including claims triangulations and the impact that deductibles and cover variations will have.
• Excellent ambassador, having the personal presence to interface with the management of clients, colleagues, insurers and other third party providers, representing Lockton in the highest professional manner both at client, carrier and supplier premises and at industry events.
• A high-level understanding of claims handling in the London Market and experience in handling Global risks would be advantageous.

Equal Opportunity Statement

Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity. At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates and thrives because of our breadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.

About Lockton

Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 10,000+ Associates doing business in over 100 countries are empowered to do what’s right every day. At Lockton, we believe in the power of all people. You belong at Lockton.

How We Will Support You

At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it. We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.