At a Glance
- Tasks: Bring fun and adventure to players as a Games Master in our Escape Room.
- Company: Join Lockhouse Games, the No.1 Escape Game company in Cambridge.
- Benefits: Earn £12.71 per hour, enjoy company events, and get store discounts.
- Other info: Flexible hours with opportunities for growth and promotion.
- Why this job: Be part of an exciting team and create unforgettable experiences for customers.
- Qualifications: Must be kind, reliable, and enjoy puzzles; acting skills are a bonus!
The predicted salary is between 12 - 16 £ per hour.
We are looking for fun, kind, enthusiastic Games Masters to bring fun and adventure to our Escape Game players at weekends, and for some weekdays during school holidays. You will get to interact with players in character, such as a lovable but slightly mad scientist, a mysterious Secret Agent, or a dashing explorer. Full training will be provided.
You must be reliable, kind, and treat people around you fairly, respectfully and without discrimination, and most importantly you must be nice. We only have nice people working here.
Lockhouse Games is a rapidly growing premium Escape Game company located at 70 Regent Street, Cambridge. We have a new branch and property expansion which is now open, with two brand new state of the art rooms and one more game to open there soon. This gives opportunities for development and promotion for our team members. Our customers get the most exciting hour in Cambridge with Europe-leading Escape Games and our shop/play area. We believe that play is for adults and children alike. To make this possible we keep a highly motivated jolly team who work hard and play hard. We are No.1 on Trip Advisor for Fun and Games in Cambridge.
Responsibilities:
- Greeting customers
- Briefing and debriefing customers in an entertaining way before and after their Escape Room session
- Watching Escape Room customers on CCTV and delivering hints when necessary
- Photographing customers after their Escape Game
- Taking bookings and payments (eventually)
Experience:
- Must be nice and kind
- Preferably enjoy puzzles and games
- Amateur experience in theatre or comedy is useful
- Retail or Customer Service experience is useful
- Positive, fun-loving attitude
- Great with people
- Computer and social media literacy useful
Other skills that will benefit your application: Arts, crafts, acting, all sorts of things. Whatever your skill, we can find a use for it.
What's the Package?
- Enjoyable work-day (can be up to 12/13 hours)
- £12.71 per hour (more after promotions etc)
- Starting late October and going until early January, possibly beyond if wanted
Please apply by emailing a CV AND a cover letter. Applications will only be accepted with both a CV and a cover letter. We operate an equal opportunities policy and recruit only on the basis of work criteria and individual merit. By law we are required to ensure that anyone taking up employment at LockHouse has a legal right to work in the UK and you will be required to demonstrate this.
Job Type: Part-time
Salary: £12.50 hour
Pay: From £12.71 per hour
Benefits: Company events, Store discount
Application question(s):
- Can you work weekends?
- Are you ok with long shifts? Can be up to 12 or 13 hours
- Are you confident in greeting customers, introducing them to our escape rooms in character, and then giving them clues over a microphone as and when they need them?
Work Location: In person
Gamesmaster for Escape Room employer: LockHouse Escape Games
Lockhouse Games is an exceptional employer that fosters a fun and inclusive work environment, perfect for those who thrive on creativity and customer interaction. Located in the vibrant city of Cambridge, our team enjoys opportunities for personal growth and development as we expand our state-of-the-art escape rooms. With a focus on kindness and teamwork, we ensure that every employee feels valued and part of our jolly family, making each workday enjoyable and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Gamesmaster for Escape Room
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like LockHouse Escape Games and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at LockHouse Escape Games and let us see your personality shine through!
We think you need these skills to ace Gamesmaster for Escape Room
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and LockHouse Escape Games.
Get Familiar with Our Brand:Before applying, take some time to learn about LockHouse Escape Games and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at LockHouse Escape Games
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress LockHouse Escape Games.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which LockHouse Escape Games will surely appreciate.
