At a Glance
- Tasks: Coordinate servicing and repairs for high-end products while supporting a dynamic team.
- Company: Join a friendly, family-run business with a supportive culture.
- Benefits: Competitive salary, 25 days holiday, free parking, and a stable work environment.
- Other info: Local knowledge of Somerset is a plus; experience in logistics is advantageous.
- Why this job: Enjoy a varied role with real stability and long-term prospects in a fun team.
- Qualifications: Organised, customer-focused, and able to handle multiple priorities.
The predicted salary is between 25000 - 30000 £ per year.
Location: Chard
Salary: £25,000 - £30,000 DOE
Hours: Mon-Fri 8:30-5:00 Office based
A fantastic opportunity has arisen to join a family‑run, friendly and hard‑working team as a Service Administrator. This is a stable, long‑term role where people stay because of the culture, support and genuine team spirit. If you’re looking for a stable long term role that’s busy and varied this could be the perfect role for you!
Service Administrator Role
As the Service Administrator, you’ll be the central point of coordination for servicing and repairs of the company’s high‑end products. You’ll work closely with customers and a team of five engineers across Somerset, ensuring everything runs smoothly and efficiently. A really busy, challenging and pinnacle role for the company where no two days are the same!
Key Responsibilities
- Prioritising urgent servicing and repair requests each morning
- Planning and coordinating engineers routes across Somerset
- Ensuring routes are logical, efficient and maximise capacity
- Handling customer queries via phone and email
- Creating job cards on the in‑house system with all required details
- Booking in servicing appointments for clients
- Planning engineers routes for the rest of the week once urgent tasks are handled
- Building strong working relationships with engineers and customers
- General administrative duties
About You
- Highly organised and process‑driven
- Able to stay calm under pressure and juggle multiple priorities
- Strong in customer service with a friendly, reassuring approach
- Confident working with engineers and coordinating workloads
- Logistically minded with good problem‑solving skills
- Looking for a long‑term, stable role within a supportive team
- Local knowledge of Somerset is an advantage
- Reliable, hard working and enjoys being part of a hard working team that have fun and support each other
- Experience of logistical administration and route planning would be advantageous
What’s on Offer
- £25,000 - £30,000 depending on experience
- Monday to Friday, 8:30am-5pm (office based)
- 25 days holiday + bank holidays
- Free on‑site parking
- A genuinely supportive, long‑standing friendly team
- A varied role with real stability and long‑term prospects
Service Administrator employer: Lockhart Recruitment
Join a family-run business in Chard that prides itself on a supportive and friendly work culture, where employees thrive in a stable, long-term environment. As a Service Administrator, you'll enjoy a varied role with opportunities for personal growth, all while being part of a dedicated team that values collaboration and fun. With competitive salary packages, generous holiday allowances, and free on-site parking, this is an excellent opportunity for those seeking meaningful employment in a dynamic setting.
StudySmarter Expert Advice🤫
We think this is how you could land Service Administrator
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on their values and team spirit. This will help you connect with them during the chat and show that you're genuinely interested in being part of their friendly team.
✨Tip Number 2
Practice your customer service skills! Since you'll be handling queries and coordinating with engineers, think of examples from your past experiences where you've successfully managed customer interactions. This will help you shine during the interview.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you prioritise tasks and manage multiple responsibilities. Maybe even share a story about a time you juggled several projects at once – it’ll demonstrate your ability to stay calm under pressure.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and gives you a better chance of standing out in the crowd!
We think you need these skills to ace Service Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Service Administrator role. Highlight your organisational skills, customer service experience, and any logistical administration you've done. We want to see how you fit into our friendly team!
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Share why you're excited about this role and how your background makes you a great fit. Don’t forget to mention your local knowledge of Somerset if you have it – we love that!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've handled multiple priorities or solved logistical challenges in the past. We’re looking for someone who can stay calm under pressure and keep everything running smoothly!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Lockhart Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Administrator role. Familiarise yourself with the key responsibilities like coordinating engineers and handling customer queries. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Organisational Skills
Since this role requires a high level of organisation, be prepared to discuss how you manage multiple priorities. Think of specific examples from your past experiences where you successfully juggled tasks or improved processes. This will highlight your suitability for the busy and varied nature of the job.
✨Demonstrate Your Customer Service Skills
As a Service Administrator, you'll be the first point of contact for customers. Be ready to share examples of how you've handled customer queries in the past, especially under pressure. A friendly and reassuring approach is key, so let your personality shine through during the interview!
✨Research the Company Culture
This family-run business values a supportive team spirit. Take some time to learn about their culture and values, and think about how you can contribute to that environment. Mentioning this during your interview will show that you’re not just looking for any job, but that you want to be part of their team.
