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- Tasks: Coordinate servicing and repairs for high-end products while supporting a dynamic team.
- Company: Join a friendly, family-run business with a supportive culture.
- Benefits: Competitive salary, 25 days holiday, free parking, and a stable work environment.
- Other info: Local knowledge of Somerset is a plus; enjoy being part of a hard-working team.
- Why this job: Enjoy a varied role with real stability and long-term prospects in a fun team.
- Qualifications: Highly organised, strong customer service skills, and logistical planning experience preferred.
The predicted salary is between 25000 - 30000 ÂŁ per year.
Location: Chard
Salary: ÂŁ25,000 - ÂŁ30,000 DOE
Hours: Mon-Fri 8:30-5:00 Office based
A fantastic opportunity has arisen to join a familyârun, friendly and hardâworking team as a Service Administrator. This is a stable, longâterm role where people stay because of the culture, support and genuine team spirit. If you are looking for a stable long term role that is busy and varied, this could be the perfect role for you!
Service Administrator Role
As the Service Administrator, you will be the central point of coordination for servicing and repairs of the companyâs highâend products. You will work closely with customers and a team of five engineers across Somerset, ensuring everything runs smoothly and efficiently. A really busy, challenging and pinnacle role for the company where no two days are the same!
Key Responsibilities
- Prioritising urgent servicing and repair requests each morning
- Planning and coordinating engineers routes across Somerset
- Ensuring routes are logical, efficient and maximise capacity
- Handling customer queries via phone and email
- Creating job cards on the inâhouse system with all required details
- Booking in servicing appointments for clients
- Planning engineers routes for the rest of the week once urgent tasks are handled
- Building strong working relationships with engineers and customers
- General administrative duties
About You
- Highly organised and processâdriven
- Able to stay calm under pressure and juggle multiple priorities
- Strong in customer service with a friendly, reassuring approach
- Confident working with engineers and coordinating workloads
- Logistically minded with good problemâsolving skills
- Looking for a longâterm, stable role within a supportive team
- Local knowledge of Somerset is an advantage
- Reliable, hard working and enjoys being part of a hard working team that have fun and support each other
- Experience of logistical administration and route planning would be advantageous
Whatâs on Offer
- ÂŁ25,000 - ÂŁ30,000 depending on experience
- Monday to Friday, 8:30am-5pm (office based)
- 25 days holiday + bank holidays
- Free onâsite parking
- A genuinely supportive, longâstanding friendly team
- A varied role with real stability and longâterm prospects
Service Administrator in London employer: Lockhart Recruitment
Contact Detail:
Lockhart Recruitment Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Service Administrator in London
â¨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on their values and team spirit. This will help you connect with them during the chat and show that you're genuinely interested in being part of their friendly team.
â¨Tip Number 2
Practice your customer service skills! Since you'll be handling queries and coordinating with engineers, think of examples from your past experiences where you've successfully managed customer interactions. This will help you shine during the interview.
â¨Tip Number 3
Show off your organisational skills! Be ready to discuss how you prioritise tasks and manage multiple responsibilities. Maybe even share a story about a time you juggled several projects at once â itâll demonstrate your ability to stay calm under pressure.
â¨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start!
We think you need these skills to ace Service Administrator in London
Some tips for your application đŤĄ
Show Your Organisational Skills: As a Service Administrator, being organised is key! Make sure your application highlights any experience you have in managing multiple tasks or coordinating schedules. We want to see how you can juggle priorities like a pro!
Emphasise Customer Service Experience: Since you'll be the go-to person for customer queries, it's important to showcase your customer service skills. Share examples of how you've handled customer interactions in the past, especially if youâve kept things friendly and reassuring!
Tailor Your Application: Donât just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Service Administrator role. We love seeing candidates who take the extra step to connect their experience with what weâre looking for.
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the best way for us to receive your application and ensures you donât miss out on any important updates. Plus, it shows youâre keen to join our friendly team!
How to prepare for a job interview at Lockhart Recruitment
â¨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Service Administrator. Familiarise yourself with tasks like prioritising servicing requests and coordinating engineers' routes. This will help you demonstrate your knowledge and enthusiasm for the role.
â¨Showcase Your Organisational Skills
Since this role requires strong organisational abilities, be prepared to discuss how you've successfully managed multiple priorities in the past. Share specific examples that highlight your process-driven approach and ability to stay calm under pressure.
â¨Emphasise Customer Service Experience
As a Service Administrator, you'll be interacting with customers regularly. Highlight your customer service experience and provide examples of how you've handled queries or resolved issues. A friendly and reassuring approach is key, so let your personality shine through!
â¨Demonstrate Problem-Solving Skills
Logistical challenges are part of the job, so be ready to discuss how you've tackled similar situations before. Think of examples where you've had to plan routes or solve unexpected problems, showcasing your ability to think on your feet and find efficient solutions.