Barista (F&B Host)

Base pay range

To be discussed with your recruiter. This range is provided by Locke Hotels. Your actual pay will be based on your skills and experience.

Overview

Job title: Food & Beverage Host
Purpose: A Food and Beverage (F&B) Host is responsible for providing excellent customer service in a food and beverage setting, such as a restaurant, bar, or hotel. Their primary duties include greeting guests, taking orders, serving food and drinks, and ensuring a positive dining experience.

Responsible to: Hotel Manager

Location and hours: Based on Property

Service Delivery:

• Creating tell-your-mates experiences that makes guests want to keep coming back
• Welcome guests, direct them to their tables, and ensure a clean and inviting space.
• Present menus, answer questions about dishes and beverages, and accurately record orders.
• Deliver food and beverages promptly and efficiently, ensuring proper presentation and temperature.
• Refill drinks, clear used plates, and maintain a clean and organised dining area.
• Process payments, whether by credit card or room charging.
• Be empowered to use initiative when dealing with and handling customer complaints or issues with a positive attitude and seek to resolve them.
• Ensure tables are set up appropriately, and the dining area is clean and tidy.
• Relay orders accurately, address any issues with preparation, and coordinate service.
• Actively looking for opportunities to grow revenue.
• Identifying upselling opportunities

Teamwork

• Understand and embody the edyn values
• Constructively challenge, question, seek to improve, evolve and be human
• Contribute to a strong community spirit
• Be objective, fair, ethical, and consistent

What You’ll Need

Experience:

• Previous experience in a customer-facing role preferred
• Confidence using IT systems and software (including Microsoft Office)

Skills:

• Customer Service: Friendly, attentive, and able to handle a wide range of customer interactions.
• Natural influencing skills with a knack for managing expectations
• Communication: Excellent verbal and non-verbal communication skills.
• Knowledge of Food and Beverages: Familiarity with menu items, drink options, and potential allergies or dietary restrictions.
• Attention to Detail: Accurate order taking, ensuring correct presentation, and maintaining a clean dining area.
• Multitasking: Ability to handle multiple tasks simultaneously while maintaining efficiency.
• Problem-Solving: Able to address customer issues or resolve unexpected situations.
• Teamwork: Collaborate effectively with other servers, kitchen staff, and bar staff.
• Strong financial acumen, with experience in budgeting, forecasting, and cost control.

Values

• Courage to question, evolve and be human
• Curiosity to seek out innovation, change and creativity
• Confidence to challenge convention and look for better ways to do and be
• Accountability and the desire to empower those around you
• Freedom to be yourself at work, just as much as at play

When and where

• You’ll work 40 hours per week
• We are opening several coffee shops across London in Locke properties. You will be based primarily at one location, but you might also work at other Locke locations.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Restaurants

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London, England, United Kingdom

We’re removing boilerplate and keeping the role focused on responsibilities and qualifications. This description reflects a typical Food & Beverage Host role at Locke Hotels.