At a Glance
- Tasks: Lead the Food & Beverage team to create unforgettable guest experiences.
- Company: Join a vibrant hospitality team at Locke at Broken Wharf in London.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Other info: Opportunity to inspire a passionate team and drive operational excellence.
- Why this job: Be the heart of hospitality, making every guest feel special.
- Qualifications: 2+ years in food and beverage management with strong leadership skills.
The predicted salary is between 40000 - 50000 £ per year.
We are looking for a Food & Beverage Manager to join our team at Locke at Broken Wharf in London.
The role involves overseeing the F&B team and reporting to the General Manager, ensuring guests feel genuinely special from the moment they book to the moment they leave our F&B spaces. You need to be a natural leader, calm under pressure, with excellent organizational skills and a passion for seamless hospitality.
Responsibilities
- Service Delivery: Meet and exceed quality objectives and KPIs. Act as the SME in your area and foster a knowledge culture in F&B. Be fully conversant with company policies, SOPs, processes, products, brands, promotions and services. Handle escalations, answer telephone, email, and resolve issues professionally. Follow bylaws and procedures to ensure smooth customer service processes. Log and manage complaints per the procedure, providing solutions within timeframes. Liaise with operations, reservations, and finance to resolve issues within agreed SLAs.
- Operational Excellence & Guest Experience: Ensure seamless daily operations balancing efficiency with high service standards. Lead and mentor F&B Head Host & Head Chef, maintaining service culture and brand reputation. Oversee guest satisfaction, gather feedback, and implement satisfaction systems. Implement relevant cost control measures while maintaining a premium guest experience.
- Teamwork: Understand and embody the company values. Constructively challenge, question, seek improvement, evolve, and be human. Contribute to a strong community spirit. Be objective, fair, ethical, and consistent.
- Financial F&B Accountability: Full responsibility for the P&L for F&B, ensuring financial targets are met or exceeded. Drive cost efficiency while maintaining quality and service standards. Regularly review budgeting, forecasting, and financial reporting to identify risks and opportunities. Ensure compliance with all financial, legal, and regulatory requirements.
- People Leadership & Performance Management: Inspire, coach, and develop a high-performing team. Champion a culture of accountability, empowerment, and continuous improvement. Foster a culture of engagement, retention, and professional development.
Qualifications
- Bachelor’s degree in Hospitality Management, Business Administration, or related field (desired).
- Minimum 2 years experience in food and beverage management in a similar role.
- Experience in the F&B industry with increasing responsibility over time.
- Knowledge of food & beverage menu items, wine, spirits, cocktails.
- Experience with financial management and budget controls.
- Track record of providing exceptional customer service and building positive guest experiences.
- Experience leading and managing teams, including training, development, and performance management.
Skills
- Motivate and supervise staff, delegate tasks, make effective decisions.
- Lead service and manage team front-line.
- Excellent people management skills with proven team development.
- Advanced knowledge of food & beverage systems and service delivery.
- Strong analytical, decision-making, problem-solving abilities.
- Drive operational efficiency while maintaining high guest satisfaction.
- Strong communication and negotiation skills.
- Proficiency in hospitality POS technology systems, inventory management, stock ordering and reporting software.
Food & Beverage Manager - Locke at Broken Wharf in Warrington employer: Locke
Locke at Broken Wharf is an exceptional employer that prioritises a vibrant work culture and the professional growth of its employees. Located in the heart of London, we offer competitive benefits, a supportive team environment, and opportunities for career advancement within the hospitality industry, making it an ideal place for passionate individuals to thrive in their Food & Beverage careers.
StudySmarter Expert Advice🤫
We think this is how you could land Food & Beverage Manager - Locke at Broken Wharf in Warrington
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Locke. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Locke
Don't be shy about reaching out to Locke directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Food & Beverage Manager - Locke at Broken Wharf in Warrington
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Locke and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Locke
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
