At a Glance
- Tasks: Create memorable guest experiences and lead a motivated front-of-house team.
- Company: Join Locke, a vibrant hospitality brand focused on community and innovation.
- Benefits: Enjoy flexible working, bonuses, free stays, and tailored wellbeing benefits.
- Other info: Embrace a dynamic work environment with opportunities for personal growth.
- Why this job: Be the face of our hotel and make a real impact on guest satisfaction.
- Qualifications: Hospitality experience and strong leadership skills are essential.
The predicted salary is between 24000 - 36000 £ per year.
Are you a customer‑focused host with excellent multi‑tasking abilities? Do you thrive in a fast‑paced environment and enjoy supporting a happy, motivated team? Join us as a Night Receptionist.
What It Looks Like
- Creating memorable guest experiences that encourage repeat visits.
- Knowing local attractions and inspiring guests with fresh ideas.
- Acting on guest reviews to demonstrate Locke’s care.
- Leading and empowering the front‑of‑house team as the face of the hotel.
- Handling complaints with a can‑do attitude.
- Coaching the front‑of‑house team, managing rosters and setting SMART objectives.
What You’ll Need
- Love for hosting communities and creating thoughtful spaces.
- Ambition and a willingness to evolve personally.
- Hospitality experience at a busy property.
- Human‑led leadership skills and team‑management experience.
- Intuitive customer service.
- Confidence in crisis management.
Values you’ll share
- Courage to question, evolve, and be human.
- Curiosity to seek out innovation, change, and creativity.
- Confidence to challenge convention and look for better ways.
- Accountability and the desire to empower those around you.
- Freedom to be yourself at work, just as much as at play.
- Acceptance that perfection doesn’t exist and no one has a monopoly on good ideas.
- Recognition of humanity in yourself and others to learn fast, evolve, and grow.
Benefits
We offer a bonus scheme, holidays (including the option to buy more), wellbeing benefits (Cash Plan and an Employee Assistance Programme), free nights in our properties, excellent travel and development opportunities, recognition schemes, pension (tax efficient), company sick pay and further benefits tailored to your individual needs.
When and Where?
We believe in working flexibly – this includes flexibility in work location, working days (including weekends and bank holidays in operations) and working hours. Ask your recruiting manager or see our careers page for more information.
About Edyn
Our vision is to create sanctuaries across European cities that provide a sense of belonging to free‑thinking urbanites. Each of our brands – Locke, Cove, and SACO – is firmly rooted in the local neighbourhood, offering vibrant experiences and connections that nourish and enliven the soul.
Diversity, Equity, and Inclusion Statement
edyn’s Purpose is to build brands designed around Soulful Hospitality. We centre growth around a deep respect for humanity so everyone feels safe to express ideas, share lived experiences, and belong. We are on a DEI journey, continually setting goals and commitments to foster belonging regardless of background or identity.
Night House Host/Receptionist employer: Locke
LOCKE is an exceptional employer that prioritises employee well-being and growth, offering flexible working hours in the vibrant setting of Greater Manchester. With a strong focus on fostering a collaborative work culture, employees are encouraged to develop their skills and advance their careers within the dynamic food and beverage sector. Join us to be part of a team that values innovation, customer satisfaction, and a rewarding work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Night House Host/Receptionist
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Locke's values and mission. This way, you can show how your own vibe aligns with theirs, making you a perfect fit for the Night House Host role.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle complaints or create memorable experiences. Role-playing these situations can help you feel more confident and ready to impress during the interview.
✨Tip Number 3
Show off your multi-tasking abilities! During the interview, share examples of how you've successfully juggled multiple responsibilities in a busy environment. This will highlight your ability to thrive as a Night Receptionist.
✨Tip Number 4
Don’t forget to ask questions! Prepare some thoughtful questions about the team dynamics or local attractions. This shows your genuine interest in the role and helps you stand out as a proactive candidate.
We think you need these skills to ace Night House Host/Receptionist
Some tips for your application 🫡
Show Your Passion for Hosting:When you're writing your application, let your love for hosting shine through! Share experiences where you've created memorable moments for guests or customers. We want to see that you genuinely care about making people feel welcome.
Highlight Your Multi-Tasking Skills:As a Night House Host, you'll be juggling various tasks at once. Make sure to mention any previous roles where you successfully managed multiple responsibilities. We’re looking for someone who thrives in a fast-paced environment, so give us examples that showcase your ability to keep things running smoothly!
Be Authentic and Human:We value authenticity, so don’t be afraid to show your personality in your application. Share your thoughts on what it means to create a thoughtful space and how you connect with others. Remember, we’re all about being human and embracing individuality!
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your enthusiasm and fit for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Locke
✨Know Your Stuff
Before the interview, brush up on local attractions and experiences that you can share with guests. Being knowledgeable will not only impress your interviewers but also show that you’re genuinely interested in creating memorable guest experiences.
✨Showcase Your Multi-Tasking Skills
Prepare examples from your past experience where you successfully juggled multiple tasks at once. This role requires excellent multi-tasking abilities, so demonstrating how you’ve handled busy situations will be key to showcasing your fit for the position.
✨Emphasise Your Customer Service Approach
Think of specific instances where you’ve gone above and beyond for a customer. Highlighting your intuitive customer service skills and your ability to handle complaints with a positive attitude will resonate well with the interviewers.
✨Be Yourself and Show Your Leadership Style
Since this role involves leading a team, be ready to discuss your leadership philosophy. Share how you empower others and foster a supportive environment. Authenticity is crucial, so let your personality shine through during the conversation!
