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For Companies At a Glance
- Tasks: Welcome guests, handle reservations, and create memorable experiences.
- Company: Exciting new hotel opening in Canary Wharf, London.
- Benefits: Flexible hours, dynamic work environment, and a chance to be part of something special.
- Why this job: Join a vibrant team and shape unforgettable guest experiences in a stunning location.
- Qualifications: No experience required, just bring your personality and passion for hospitality.
- Other info: Be part of a unique hotel opening with great career growth opportunities.
The predicted salary is between 24000 - 36000 £ per year.
Dreaming of being a part of a hotel-opening in the heart of Canary Wharf London? Locke London Canary Wharf sits waterside in one of London’s most dynamic districts, moments from the Thames and surrounded by striking modern architecture. Opening in April 2026, the hotel will offer 279 thoughtfully designed rooms and suites set across 19 floors, many with expansive views across Canary Wharf and the city skyline.
We’re looking for full- and part-time House Hosts (reception) to join our team! Start date: Latest 9 March 2026. We open our doors on 1 April, which means that we would like the whole team to join us on-site one month earlier. This training period is a key part of bringing the hotel to life together; we will get to know the hotel, learn our systems, and build the foundation for a great opening. To give everyone the best possible start, this timeframe is fixed.
Are you a natural host? A people person with next-level organisational skills? Do you get a kick from creating a seamless, welcoming experience? Reporting to and supporting the Head Host, you’ll be a key member of the reception team and the face of the Locke brand. It’ll be up to you to make our guests feel at home from the minute they arrive, until the minute they leave.
Full-time positions cover both morning and evening shifts. We are also hiring a separate night team. Part-time positions can be negotiated.
Key Responsibilities- Guest Experience: Welcome guests warmly at check-in and leave a positive, lasting impression at check-out. Create memorable moments guests want to share with their friends.
- Local Host: Be the approachable, friendly face that guests, contractors and visitors can count on. Inspire guests with thoughtful tips about local attractions, events and hidden gems.
- Reservations & Enquiries: Handle reservations and guest questions online, by email, phone and in person with a can-do attitude.
- Cross-Team Collaboration: Communicate clearly with Housekeeping, Restaurant and Maintenance to keep everything running smoothly.
- Payments & Cash Handling: Process payments correctly and manage cash with care and accuracy.
- Feedback & Issue Resolution: Support with guest feedback and resolve challenges in a calm, professional and solution-focused way.
- Experience as a receptionist or in a guest-facing role (a plus, but not a requirement)
- Being yourself - we want you to bring your personality to work!
- Flexibility - this includes flexibility in working days (including weekends and bank holidays) and working hours
- Being proactive, responsible and reliable
Locke is a collection of design-led hotels across Europe, shaped by their cities and charged with atmosphere. Thoughtful rooms. Social spaces with a pulse. Food and drink that land without fuss. Some guests crash early. Others stay out late. Many do both.
We don’t script the stay. We set the stage. Locke is a place to arrive, disappear, reset, or lean into the night - whatever the moment calls for. Working at Locke means taking pride in the craft and approaching hospitality with calm confidence. We value good judgement and people who understand that great hospitality comes from attention, timing and getting the details right.
Front Office Crew employer: Locke
Contact Detail:
Locke Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Crew
✨Tip Number 1
Get to know the hotel and its vibe before your interview. Check out their website and social media to understand their style and values. This will help you connect with the team and show that you're genuinely interested in being part of the Locke family.
✨Tip Number 2
Practice your hosting skills! Think about how you would welcome a guest at check-in. Role-play with a friend or family member to get comfortable with creating that warm, inviting atmosphere that Locke is all about.
✨Tip Number 3
Be ready to share your local knowledge during the interview. Think of a few hidden gems or must-visit spots in Canary Wharf that you can recommend to guests. This shows you're not just a people person but also a local expert!
✨Tip Number 4
Apply through our website for the best chance of landing the job. It’s the quickest way to get your application in front of us, and we love seeing candidates who take that extra step to connect directly with our team.
We think you need these skills to ace Front Office Crew
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your true self shine through! We want to see your unique personality and how you can bring that to the role. Don't be afraid to share a bit about what makes you tick and why you love hospitality.
Tailor Your Application: Make sure to customise your application for the Front Office Crew position. Highlight any relevant experience or skills that match the job description. We’re looking for people who can create memorable moments for our guests, so show us how you can do that!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us understand your qualifications and enthusiasm without any confusion.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Locke and what we stand for!
How to prepare for a job interview at Locke
✨Know the Hotel Inside Out
Before your interview, take some time to research Locke London Canary Wharf. Familiarise yourself with its unique features, like the rooftop restaurant and the all-day Italian eatery. This will show your genuine interest in the role and help you connect your answers to the hotel's offerings.
✨Show Off Your People Skills
As a House Host, being a people person is key. Prepare examples of how you've created memorable experiences for guests or resolved issues in previous roles. Highlight your ability to make guests feel welcome and at home, as this is what the job is all about!
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle guest feedback. Think of specific situations where you’ve had to think on your feet or manage a difficult customer. Practising these scenarios can help you respond confidently during the interview.
✨Embrace Flexibility
The role requires flexibility in working hours and days. Be prepared to discuss your availability openly and demonstrate your willingness to adapt. This shows that you're ready to be part of a dynamic team and contribute to the hotel's success from day one.
