At a Glance
- Tasks: Welcome guests, create memorable experiences, and handle reservations with a friendly attitude.
- Company: Exciting new hotel opening in Canary Wharf, London, with a vibrant atmosphere.
- Benefits: Flexible hours, competitive pay, and the chance to be part of a dynamic team.
- Other info: Be part of an exciting hotel launch and enjoy great career growth opportunities.
- Why this job: Join us at the forefront of hospitality and make a lasting impact on guests' experiences.
- Qualifications: No experience required, just bring your personality and a can-do attitude!
The predicted salary is between 24000 - 30000 € per year.
Dreaming of being a part of a hotel-opening in the heart of Canary Wharf, London? Locke London Canary Wharf sits waterside in one of London’s most dynamic districts, moments from the Thames and surrounded by striking modern architecture. Opening in April 2026, the hotel will offer 279 thoughtfully designed rooms and suites set across 19 floors, many with expansive views across Canary Wharf and the city skyline. Locke’s signature mix of design, atmosphere and energy will be brought to East London. The hotel will host an Italian all‑day restaurant, a ground‑floor coffee shop, and Canary Wharf’s first rooftop restaurant and bar, offering breathtaking views in a glamorous, personality‑filled setting.
We’re looking for full‑ and part‑time Front of House Hosts (reception) to join our team! Start date: Latest 9th March 2026. We open our doors on 1 April, so the whole team will need to join on‑site one month earlier. This training period is fixed to ensure the hotel is ready for the opening. It allows us to learn our systems, know the hotel and build a strong foundation together.
The role
Are you a natural host? A people person with great organisational skills? Do you thrive on creating a seamless, welcoming experience? The role reports to and supports the Front of House Manager and involves being the face of the Locke brand. You will make guests feel at home from their arrival until their departure. Full‑time positions cover morning and evening shifts. A separate night team is also being hired. Part‑time positions can be negotiated.
Key Responsibilities
- Guest Experience – welcome guests warmly at check‑in and leave a positive, lasting impression at check‑out. Create memorable moments guests want to share with their friends.
- Local Host – be the approachable, friendly face that guests, contractors and visitors can count on. Inspire guests with thoughtful tips about local attractions, events and hidden gems.
- Reservations & Enquiries – handle reservations and guest questions online, by email, phone and in person with a can‑do attitude.
- Cross‑Team Collaboration – communicate clearly with Housekeeping, Restaurant and Maintenance to keep everything running smoothly.
- Payments & Cash Handling – process payments correctly and manage cash with care and accuracy.
- Feedback & Issue Resolution – support with guest feedback and resolve challenges in a calm, professional and solution‑focused way.
You’ll Succeed In The Above With
- Experience as a receptionist or in a guest‑facing role (a plus, but not a requirement)
- Being yourself – we want you to bring your personality to work!
- Flexibility – this includes flexibility in working days (including weekends and bank holidays) and working hours
- Being proactive, responsible and reliable
About Locke
Locke is a collection of design‑led hotels across Europe, shaped by their cities and charged with atmosphere. Thoughtful rooms, social spaces with a pulse, and food and drink that land without fuss. Working at Locke means taking pride in the craft and approaching hospitality with calm confidence. We value good judgement and people who understand that great hospitality comes from attention, timing and getting the details right.
Front of House Crew employer: Locke
Locke London Canary Wharf is an exceptional employer, offering a vibrant work culture in one of London's most dynamic districts. With a focus on employee growth and development, team members will have the unique opportunity to be part of an exciting hotel opening, while enjoying benefits such as flexible working hours and a supportive environment that values individuality and creativity. Join us to create memorable experiences for our guests in a stunning setting with breathtaking views.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Crew
✨Tip Number 1
Get to know the hotel and its vibe before your interview. Familiarise yourself with Locke's values and the local area around Canary Wharf. This will help you connect with the team and show that you're genuinely interested in being part of the opening.
✨Tip Number 2
Practice your people skills! Since you'll be the face of the brand, think about how you can create memorable experiences for guests. Role-play common scenarios with friends or family to boost your confidence and get comfortable with guest interactions.
✨Tip Number 3
Network like a pro! Reach out to current employees on LinkedIn or attend local hospitality events. Building connections can give you insider tips and might even lead to a referral, which is always a bonus when applying through our website.
✨Tip Number 4
Be ready to showcase your flexibility and enthusiasm during interviews. Highlight your willingness to work various shifts and your passion for creating a welcoming atmosphere. Remember, we want to see your personality shine through!
We think you need these skills to ace Front of House Crew
Some tips for your application 🫡
Show Your Personality:We want to see the real you! When you're writing your application, let your personality shine through. Share your passion for hospitality and how you connect with people – it’s all about making that warm first impression!
Tailor Your Application:Make sure to customise your application for the Front of House Crew role. Highlight any relevant experience, even if it's not in hospitality, and explain how those skills can help us create memorable moments for our guests.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free from jargon. This will help us understand your qualifications and enthusiasm quickly!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Locke and what we stand for!
How to prepare for a job interview at Locke
✨Know the Locke Brand
Before your interview, take some time to research Locke and its unique approach to hospitality. Understand their values, the atmosphere they create, and what makes them stand out in the hotel industry. This knowledge will help you demonstrate your enthusiasm for the role and show that you're a great fit for their team.
✨Show Off Your People Skills
As a Front of House Host, your ability to connect with guests is crucial. During the interview, share specific examples of how you've created memorable experiences for customers in the past. Highlight your communication skills and your knack for making people feel welcome, as this will resonate well with the hiring team.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle guest feedback. Prepare by thinking of situations where you successfully resolved issues or went above and beyond for a guest. This will showcase your proactive attitude and reliability, which are key traits for this role.
✨Demonstrate Flexibility and Team Spirit
Locke values flexibility and collaboration, so be prepared to discuss your availability and willingness to work various shifts, including weekends and holidays. Share examples of how you've worked effectively within a team, as this will highlight your ability to contribute positively to the hotel's operations.
