At a Glance
- Tasks: Welcome guests and create memorable experiences in a vibrant hotel environment.
- Company: Join a unique hotel brand redefining modern hospitality with character and intent.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Dynamic team atmosphere with room for creativity and personal development.
- Why this job: Be the first point of contact and make a real impact on guest experiences.
- Qualifications: Passion for hospitality and strong communication skills are essential.
The predicted salary is between 25290 - 30910 £ per year.
FRONT OF HOUSE ASSISTANT - CANARY WHARF
We are looking for a friendly, professional, and service-oriented Front of House Assistant to join our on-property hotel team.
This role is the first point of contact for guests and plays a key part in delivering a welcoming and efficient guest experience throughout their stay.
Job Description
FRONT OF HOUSE ASSISTANT - CANARY WHARF
We are looking for a friendly, professional, and service-oriented Front of House Assistant to join our on-property hotel team.
This role is the first point of contact for guests and plays a key part in delivering a welcoming and efficient guest experience throughout their stay.
This is a great opportunity for individuals passionate about hospitality who enjoy working in a guest-facing role and a team-orientated environment.
THE STAGE IS SET
The stage is set for something different. We don’t run conventional hotels; we build places with character and intent.
What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter.
As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive.
Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach.
Guests come to rest, work, or escape.
Comfort is a given - great beds, hot showers, genuine service.
But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost.
This is our backdrop. We’re on an exciting journey, step on stage and play your part.
- THE WORK IN YOUR HANDS
- Reception & Guest Experience
- Welcome guests with warmth, authenticity, and a personalised approach
- Complete check-in and check-out efficiently using the hotel’s PMS
- Assist with reservations, room allocation, and guest requests
- Provide local knowledge, recommendations, and curated lifestyle tips
- Handle billing, payments, and procedures accurately
- Resolve guest concerns quickly and effectively, escalating when needed
- Support lobby hosting duties: welcoming, socialising, and maintaining presentation
- Food & Beverage Service (where applicable)
- Deliver high-quality service across breakfast, bar, restaurant, coffee bar, and grab & go
- Prepare and serve coffees, drinks, and light food to brand standards
- Host in F&B spaces: welcoming guests, explaining menus, ensuring great experiences
- Maintain cleanliness, setup, and replenishment of F&B areas
- Assist with orders, inventory checks, and receiving deliveries
- Follow food safety, allergens, and hygiene procedures
- General Operations & Team Support
- Work flexibly across multiple areas depending on business needs
- Support events, activations, and lifestyle programming
- Ensure public areas remain clean, inviting, and on-brand
- Maintain a positive, supportive, and inclusive team environment
- Follow all hotel policies, safety procedures, and brand standards
Naturally this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description.
- THE FIRE YOU CARRY
- Passion for hospitality and delivering memorable guest experiences
- Positive, energetic, and adaptable personality
- Strong communication skills and confidence in guest interaction
- Ability to multi-task and remain calm under pressure
- Willingness to learn across multiple operational areas
- YOUR PROVEN TRACK
- Previous hotel reception experience
- Experience in food and beverage services is desirable
- Experience using PMS and POS systems
- WHAT WE LOOK FOR
We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose.
If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here.
We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact.
Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow.
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Front of House Assistant employer: LOCKE
As a Chief Engineer at Ember Locke, you will be part of a dynamic team dedicated to redefining the hospitality experience in a unique and characterful environment. Our commitment to employee growth is reflected in our supportive work culture, where innovation and creativity are encouraged, and we offer competitive benefits that enhance your professional journey. Join us in crafting memorable moments for our guests while enjoying the advantages of working in a contemporary hotel setting that values both comfort and exceptional service.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Assistant
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like LOCKE. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to LOCKE
Don't be shy about reaching out to LOCKE directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front of House Assistant
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about LOCKE and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at LOCKE
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
