At a Glance
- Tasks: Deliver exceptional service in restaurants, bars, and room dining while creating memorable guest experiences.
- Company: Join a unique hotel brand focused on character and contemporary design.
- Benefits: Flexible shifts, on-the-job training, and a supportive team environment.
- Other info: Opportunities for growth in a dynamic, fast-paced environment.
- Why this job: Be part of an exciting journey in hospitality and make a real impact on guests' experiences.
- Qualifications: Customer service skills and a positive attitude; experience in hospitality is a plus.
The predicted salary is between 12 - 15 £ per hour.
We are looking for an enthusiastic and service‑driven Food & Beverage Assistant to join our on‑property hotel team. This role involves delivering high‑quality service across our restaurants, bars, banqueting, and in‑room dining outlets while ensuring every guest enjoys a warm and memorable experience.
This is a great opportunity for individuals passionate about hospitality who enjoy working in a fast‑paced, team‑oriented environment.
THE WORK IN YOUR HANDS
- Creating tell‑your‑mates experiences that make guests want to keep coming back
- Welcome guests, direct them to their tables, and ensure a clean and inviting space
- Present menus, answer questions about dishes and beverages, and accurately record orders
- Deliver food and beverages promptly and efficiently, ensuring proper presentation and temperature
- Refill drinks, clear used plates, and maintain a clean and organized dining area
- Process payments, whether by credit card or room charging
- Use initiative when dealing with customer complaints or issues with a positive attitude and seek to resolve them
- Ensure tables are set up appropriately, and the dining area is clean and tidy
- Relay orders accurately, address any issues with preparation, and coordinate service
- Actively look for opportunities to grow revenue and identify upselling opportunities
General Operations & Team Support
- Work flexibly across multiple areas depending on business needs
- Support events, activations, and lifestyle programming
- Ensure public areas remain clean, inviting, and on‑brand
- Maintain a positive, supportive, and inclusive team environment
- Follow all hotel policies, safety procedures, and brand standards
THE FIRE YOU CARRY
- Friendly, attentive and professional customer service skills
- Natural influencing skills with a knack for managing expectations
- Strong communication and interpersonal abilities
- Ability to work effectively as part of a team
- Basic food and beverage service knowledge
- Good attention to detail and cleanliness standards
- Ability to work in a fast‑paced environment
- Time management and multitasking skills
- Positive attitude and willingness to learn
- Ability to follow procedures and service standards
YOUR PROVEN TRACK
- Previous experience in food & beverage or hospitality is preferred but not essential
- Experience working in a hotel, restaurant, café, bar, or similar environment is an advantage
- Experience in a guest‑facing or customer service role
- Willingness to work flexible shifts, including weekends and public holidays
- On‑the‑job training provided for candidates with the right attitude
- Food safety or hygiene certification preferred (where applicable)
- Basic cash handling or POS skills (an advantage)
WHAT WE LOOK FOR
We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact. Skills can be taught. Mindset can’t. There’s no single template for success here — just the right approach and willingness to grow.
Food & Beverage Assistant employer: Locke
Locke London Tower Bridge is an exceptional employer that fosters a vibrant and inclusive work culture, perfect for those passionate about hospitality. With a focus on creating memorable guest experiences, employees are encouraged to grow and develop their skills in a dynamic environment, supported by on-the-job training and opportunities for advancement. Located in a distinctive hotel setting, team members enjoy the excitement of working in a fast-paced atmosphere while contributing to a brand that values creativity and purpose.
StudySmarter Expert Advice🤫
We think this is how you could land Food & Beverage Assistant
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Locke and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Food & Beverage Assistant
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Locke that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Locke.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Locke get a sense of who you are beyond your experience!
How to prepare for a job interview at Locke
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Locke and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
