At a Glance
- Tasks: Deliver exceptional service in restaurants, bars, and room dining while creating memorable guest experiences.
- Company: Join a unique hotel brand focused on character and contemporary design.
- Benefits: Flexible shifts, on-the-job training, and a supportive team environment.
- Other info: Opportunities for growth in a dynamic, fast-paced environment.
- Why this job: Be part of an exciting journey in hospitality and make a real impact on guests' experiences.
- Qualifications: Customer service skills and a positive attitude; experience preferred but not essential.
The predicted salary is between 12 - 15 £ per hour.
We are looking for an enthusiastic and service‑driven Food & Beverage Assistant to join our on‑property hotel team. This role involves delivering high‑quality service across our restaurants, bars, banqueting, and in‑room dining outlets while ensuring every guest enjoys a warm and memorable experience. This is a great opportunity for individuals passionate about hospitality who enjoy working in a fast‑paced, team‑oriented environment.
Service Delivery
- Creating tell‑your‑mates experiences that make guests want to keep coming back
- Welcome guests, direct them to their tables, and ensure a clean and inviting space
- Present menus, answer questions about dishes and beverages, and accurately record orders
- Deliver food and beverages promptly and efficiently, ensuring proper presentation and temperature
- Refill drinks, clear used plates, and maintain a clean and organized dining area
- Process payments, whether by credit card or room charging
- Use initiative when dealing with customer complaints or issues with a positive attitude and seek to resolve them
- Ensure tables are set up appropriately, and the dining area is clean and tidy
- Relay orders accurately, address any issues with preparation, and coordinate service
- Actively look for opportunities to grow revenue and identify upselling opportunities
General Operations & Team Support
- Work flexibly across multiple areas depending on business needs
- Support events, activations, and lifestyle programming
- Ensure public areas remain clean, inviting, and on‑brand
- Maintain a positive, supportive, and inclusive team environment
- Follow all hotel policies, safety procedures, and brand standards
The Fire You Carry
- Friendly, attentive and professional customer service skills
- Natural influencing skills with a knack for managing expectations
- Strong communication and interpersonal abilities
- Ability to work effectively as part of a team
- Basic food and beverage service knowledge
- Good attention to detail and cleanliness standards
- Ability to work in a fast‑paced environment
- Time management and multitasking skills
- Positive attitude and willingness to learn
- Ability to follow procedures and service standards
Your Proven Track
- Previous experience in food & beverage or hospitality is preferred but not essential
- Experience working in a hotel, restaurant, café, bar, or similar environment is an advantage
- Experience in a guest‑facing or customer service role
- Willingness to work flexible shifts, including weekends and public holidays
- On‑the‑job training provided for candidates with the right attitude
- Food safety or hygiene certification preferred (where applicable)
- Basic cash handling or POS skills (an advantage)
What We Look For
We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact. Skills can be taught. Mindset can’t. There’s no single template for success here — just the right approach and willingness to grow.
Food & Beverage Assistant employer: Locke
Locke London Tower Bridge is an exceptional employer that fosters a vibrant and inclusive work culture, where every team member is encouraged to contribute to creating memorable guest experiences. With a focus on personal growth and development, employees benefit from on-the-job training and the opportunity to work in a dynamic, fast-paced environment that values creativity and innovation. Located in a distinctive hotel setting, staff enjoy the unique advantage of being part of a brand that redefines modern hospitality, making it an exciting place to build a rewarding career in the food and beverage sector.
StudySmarter Expert Advice🤫
We think this is how you could land Food & Beverage Assistant
✨Tip Number 1
Get to know the venue! Before your interview, pop by the hotel or restaurant to soak up the atmosphere. This will help you understand their vibe and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about delivering top-notch service, think of some scenarios where you can demonstrate your friendly and professional customer service skills. Role-play with a mate if you need to!
✨Tip Number 3
Be ready to showcase your flexibility! The job description mentions working across multiple areas, so be prepared to discuss how you've adapted to different roles or situations in the past. It shows you're a team player who can handle the fast-paced environment.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are excited about joining us. Plus, it gives you a chance to stand out and show your enthusiasm for the role right from the start.
We think you need these skills to ace Food & Beverage Assistant
Some tips for your application 🫡
Show Your Passion for Hospitality:When you're writing your application, let your enthusiasm for the hospitality industry shine through. Share any experiences that highlight your love for creating memorable guest experiences, as this is what we value at StudySmarter.
Tailor Your Application:Make sure to customise your application to reflect the specific role of Food & Beverage Assistant. Mention relevant skills and experiences that align with the job description, so we can see how you fit into our team.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon, making it easy for us to understand your qualifications and why you want to join our exciting journey.
Apply Through Our Website:We encourage you to submit your application directly through our website. This way, you’ll ensure it reaches us quickly and you can easily keep track of your application status. Plus, it’s super simple!
How to prepare for a job interview at Locke
✨Know the Company Vibe
Before your interview, take some time to really understand Locke's unique approach to hospitality. Familiarise yourself with their brand values and the atmosphere they aim to create. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Show Off Your Service Skills
Since this role is all about delivering high-quality service, be prepared to share specific examples from your past experiences where you went above and beyond for a guest. Think about times when you handled complaints or created memorable moments for customers. This will demonstrate your service-driven mindset.
✨Emphasise Teamwork
Locke values a positive and supportive team environment, so highlight your ability to work well with others. Share stories that showcase your teamwork skills, especially in fast-paced situations. This will reassure them that you can thrive in their dynamic setting.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about their training programmes or how they encourage staff to grow within the company. This shows your enthusiasm for the role and your desire to contribute positively to the team.
