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- Tasks: Welcome guests, manage check-ins/outs, and ensure a smooth hotel experience.
- Company: Join the Hyatt family, a global leader in hospitality with a focus on inclusion.
- Benefits: Enjoy competitive pay, career growth, and a supportive work environment.
- Why this job: Be part of a team that makes travel more human and impactful.
- Qualifications: Previous hotel experience and strong communication skills are preferred.
- Other info: Diverse workplace with opportunities to celebrate your individuality.
The predicted salary is between 20000 - 25000 £ per year.
At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company! Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it’s a career for people who care.
Duties And Responsibilities Related To The Receptionist Role:
- Welcome guests upon arrival and verify their booking details.
- Perform the check-in process efficiently, providing room keys and information about the hotel facilities.
- Handle the check-out process, including billing, payments, and feedback collection.
- Coordinate with housekeeping to ensure rooms are ready for new arrivals.
- Liaise with other departments (housekeeping, maintenance, food and beverage) to meet guest needs and requests.
About You:
- Previous experience in hotel front office is preferred.
- Strong communication skills and familiarity with hotel management software and basic computer skills are ideal.
House host / Hotel receptionist in Cambridge employer: Locke
Contact Detail:
Locke Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land House host / Hotel receptionist in Cambridge
✨Tip Number 1
Get to know the company culture! Before your interview, check out Hyatt's values and think about how your own experiences align with them. This will help you show that you're not just a fit for the role, but for the team too.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to hospitality and customer service. We want you to feel confident when discussing your previous experience and how it relates to the receptionist role.
✨Tip Number 3
Show off your personality! When you’re in the interview, let your individuality shine through. Remember, Hyatt values diversity and inclusion, so don’t be afraid to share what makes you unique.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities at Hyatt, making it easier for us to connect with you.
We think you need these skills to ace House host / Hotel receptionist in Cambridge
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with people.
Tailor Your CV: Make sure to customise your CV for the House Host/Hotel Receptionist role. Highlight any relevant experience and skills that match the job description, especially your communication skills and familiarity with hotel management software.
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for our team. Share specific examples of how you've provided excellent customer service in the past and how you embody our values of empathy and respect.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Hyatt family!
How to prepare for a job interview at Locke
✨Know the Company Values
Before your interview, take some time to familiarise yourself with Hyatt's core values like Empathy, Integrity, and Inclusion. Think about how these values resonate with your own experiences and be ready to share examples that demonstrate your alignment with them.
✨Showcase Your Communication Skills
As a house host or hotel receptionist, strong communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play common scenarios, like welcoming a guest or handling a complaint, to show you can handle real-life situations with ease.
✨Highlight Your Team Spirit
Hyatt values teamwork, so be prepared to discuss how you've collaborated with others in past roles. Share specific instances where you worked with different departments to meet guest needs, as this will show your ability to contribute to a cohesive team environment.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the hotel's culture, team dynamics, or opportunities for growth within Hyatt. This not only shows your interest but also helps you determine if this is the right fit for you.