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For Companies At a Glance
- Tasks: Lead guest services and ensure a seamless experience across our dual-branded hotel.
- Company: Join Edyn, Europe's leading lifestyle hospitality group with a people-first culture.
- Benefits: Enjoy competitive salary, career progression, and exclusive hotel discounts.
- Why this job: Make a real impact on guest experiences in a dynamic, design-led environment.
- Qualifications: Experience in hospitality management and a passion for authentic guest service.
- Other info: Flexible working hours and opportunities for personal growth within the company.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Edyn is Europe’s leading lifestyle hospitality group, creating places where people can live, work, and belong. Our brands combine thoughtful design, local connection, and warm, human service to re‑define the guest experience. Our dual‑branded property in Cambridge brings together two distinct hospitality concepts under one roof, offering guests flexibility, personality, and an authentic sense of place.
The Role
We’re looking for an inspiring Front Office Manager to lead the guest services experience across our dual‑branded operation in Cambridge. This role is central to how guests experience Edyn — from first contact to fond farewell. You’ll lead a passionate front office team, balance brand standards with genuine hospitality, and ensure seamless service across both brands. As Front Office Manager, you will oversee both front desks and night team operations, ensuring high levels of service, efficiency, and guest satisfaction.
What You’ll Do
- Lead Front Office operations across both brands, ensuring smooth, consistent, and welcoming guest experiences
- Shape a warm, inclusive service culture that reflects Edyn’s values
- Recruit, train, coach, and develop a high‑performing front office team
- Ensure brand standards and operational procedures are embedded and consistently delivered
- Partner closely with Housekeeping, Maintenance, Revenue, and Operations teams
- Proactively manage guest feedback, reviews, and service recovery
- Handle escalated guest concerns professionally and effectively
- Oversee room allocation, arrivals, departures, billing accuracy, and night audit procedures
- Manage scheduling, payroll costs, and departmental performance
- Act as a visible leader during peak periods and key guest touchpoints
What We’re Looking For
- Previous experience as a Front Office Manager or Assistant Front Office Manager, within a branded hospitality environment
- A natural leader who motivates teams through trust, clarity, and empathy
- Passion for guest experience and authentic hospitality
- Strong operational knowledge, including PMS systems - Opera Cloud and Mews
- Confident decision‑maker with excellent communication skills
- Flexibility to work a rotating schedule including weekends and holidays
Why Join Edyn
- Be part of a fast‑growing, forward‑thinking hospitality group
- Work in a design‑led, people‑first culture
- Opportunities for career progression across Edyn’s European portfolio
- Learning and development support
- Competitive salary and benefits package
- Employee benefits and hotel discounts for Locke and Hyatt brands
Front Office Manager in Cambridge employer: Locke
Contact Detail:
Locke Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Manager in Cambridge
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience with Edyn or similar brands. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your personality! When you get the chance for an interview, let your passion for guest experience shine through. Share stories that highlight your leadership skills and how you've created memorable moments for guests.
✨Tip Number 3
Be proactive! If you see a role that excites you on our website, don’t wait around. Apply straight away and follow up with a quick email to express your enthusiasm. It shows initiative and keeps you on their radar.
✨Tip Number 4
Prepare for the unexpected! In hospitality, things can change quickly. Be ready to discuss how you handle challenges and guest feedback during interviews. This will demonstrate your problem-solving skills and adaptability.
We think you need these skills to ace Front Office Manager in Cambridge
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for guest experience shine through! Share specific examples of how you've created memorable moments for guests in your previous roles. We want to see that you genuinely care about making people feel welcome.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Front Office Manager role. Highlight relevant experience and skills that match the job description. We appreciate when candidates take the time to connect their background with what we’re looking for at Edyn.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to understand your experience and qualifications without having to sift through unnecessary fluff!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Edyn family!
How to prepare for a job interview at Locke
✨Know the Company Inside Out
Before your interview, take some time to research Edyn and its dual-branded properties. Understand their values, mission, and what sets them apart in the hospitality industry. This knowledge will help you align your answers with their culture and demonstrate your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Front Office Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've motivated and developed a team. Highlight your ability to balance brand standards with authentic hospitality, as this is crucial for the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and guest service approach. Think of specific situations where you've handled guest complaints or operational challenges. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Demonstrate Your Operational Knowledge
Familiarise yourself with the PMS systems mentioned in the job description, like Opera Cloud and Mews. Be ready to discuss how you've used similar systems in the past to enhance guest experiences and streamline operations. This will show that you're not just a people person but also technically savvy.