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For Companies At a Glance
- Tasks: Welcome guests, take orders, and ensure a fantastic dining experience.
- Company: Join a vibrant hotel restaurant and bar with a focus on community spirit.
- Benefits: Flexible hours, competitive pay, and opportunities for growth in a dynamic environment.
- Why this job: Be part of a team that creates memorable experiences for guests every day.
- Qualifications: Customer service experience is a plus, but a friendly attitude is what we value most.
- Other info: Work in exciting new coffee shops opening across London!
The predicted salary is between 12 - 15 £ per hour.
A Food and Beverage (F&B) Host is responsible for providing excellent customer service in our hotel restaurant and bar. The primary duties include greeting guests, taking orders, serving food and drinks, and delivering a positive dining experience.
Responsible to: F&B Supervisor/Manager
Location and hours: Locke - Broken Wharf
Service Delivery:
- Creating tell-your-mates experiences that makes guests want to keep coming back
- Welcome guests, direct them to their tables, and ensure a clean and inviting space.
- Present menus, answer questions about dishes and beverages, and accurately record orders.
- Deliver food and beverages promptly and efficiently, ensuring proper presentation and temperature.
- Refill drinks, clear used plates, and maintain a clean and organised dining area.
- Process payments, whether by credit card or room charging.
- Being empowered to use your initiative when dealing with customer complaints or issues with a positive attitude and seek to resolve them.
- Ensure tables are set up appropriately, and the dining area is clean and tidy.
- Relay orders accurately, address any issues with preparation, and coordinate service.
- Actively looking for opportunities to grow revenue. Identifying upselling opportunities.
Teamwork:
- Understand and embody the edyn values
- Constructively challenge, question, seek to improve, evolve and be human
- Contribute to a strong community spirit
- Be objective, fair, ethical, and consistent
What You’ll Need:
Experience:
- Previous experience in a customer-facing role (Food and Beverage preferred) but not necessary.
Skills:
- Customer Service: Friendly, attentive, and able to handle a wide range of customer interactions.
- Natural influencing skills with a knack for managing expectations.
- Communication: Excellent verbal and non-verbal communication skills.
- Knowledge of Food and Beverages: Familiarity with menu items, drink options, and potential allergies or dietary restrictions.
- Attention to Detail: Accurate order taking, ensuring correct presentation, and maintaining a clean dining area.
- Multitasking: Ability to handle multiple tasks simultaneously while maintaining efficiency.
- Problem-Solving: Able to address customer issues or resolve unexpected situations.
- Teamwork: Collaborate effectively with other servers, kitchen staff, and bar staff.
- Strong financial acumen, with experience in budgeting, forecasting, and cost control.
Values:
- Courage to question, evolve and be human
- Curiosity to seek out innovation, change and creativity
- Confidence to challenge convention and look for better ways to do and be
- Accountability and the desire to empower those around you
- Freedom to be yourself at work, just as much as at play
When and where:
You’ll work on a zero hour contract, working from 10 up to 40 hours per week. We are opening several coffee shops across London in our Locke properties over the coming months. You will be based primarily at one location however you might also work at other Locke locations.
Food & Beverage Host in Orpington employer: Locke Hotels
Contact Detail:
Locke Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food & Beverage Host in Orpington
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since you'll be in a Food & Beverage role, think about how you'd handle different guest scenarios. Role-playing with a friend can help you feel more confident when it comes to real-life situations.
✨Tip Number 3
Dress the part! When you go for your interview, make sure you look smart and presentable. It shows that you care about the role and are ready to represent the brand well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Food & Beverage Host in Orpington
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your character into your cover letter. Remember, we’re all about creating memorable experiences for our guests!
Tailor Your Application: Make sure to tailor your CV and cover letter to the Food & Beverage Host role. Highlight any relevant experience in customer service or food and beverage settings. We love seeing how your skills align with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Locke Hotels
✨Know the Menu Inside Out
Familiarise yourself with the menu items, including drinks and any potential allergens. This will not only help you answer questions confidently but also show your genuine interest in providing excellent service.
✨Show Off Your Customer Service Skills
Prepare to share examples of how you've handled customer interactions in the past. Whether it’s a positive experience or a challenging situation, demonstrating your ability to manage expectations and resolve issues will impress the interviewers.
✨Practice Your Multitasking
Think of scenarios where you had to juggle multiple tasks at once. During the interview, highlight your ability to stay organised and efficient, especially in a busy environment like a restaurant or bar.
✨Embody the Company Values
Research the company’s values and think about how you can demonstrate them during your interview. Show that you have the courage to question and evolve, and that you’re curious about innovation in the food and beverage industry.