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- Tasks: Lead a dynamic team to create unforgettable guest experiences and manage hotel operations.
- Company: Join Locke, a vibrant hospitality brand focused on community and individuality.
- Benefits: Enjoy flexible working, bonuses, travel perks, and tailored wellbeing benefits.
- Why this job: Be part of a growing company that values creativity and personal evolution.
- Qualifications: Hospitality experience and strong leadership skills are essential.
- Other info: Embrace a culture of curiosity and inclusivity while making a real impact.
The predicted salary is between 36000 - 60000 £ per year.
Be you. At work. Here at Locke, we create spaces where you can be you - and we don’t just mean our design-led aparthotels. From front desk to back office, on-the-ground to behind-the-scenes, our team makes Locke what it is. Forget demographics: we’re building a community of the culturally curious. The forward-thinking. The ever-questioning. Locke is growing. With new openings across the UK and Europe coming up, we’re at an exciting time in our young life. Want to get stuck in? Roll up your sleeves and let’s go.
The role. Are you a customer-focused host with unbelievable multi-tasking abilities? Do you get energy from developing and supporting a happy, motivated team? Maybe you’re our next Operations Manager at Ember Locke, Kensington. As the General Manager’s right-hand person, you’ll report to them and support all aspects of managing your Locke aparthotel. You’ll have a strong and extensive understanding of how to maintain and enrich the Locke brand, epic people management and a natural flair for delivering service that makes clients rave about their stay (and want to come back).
What It Looks Like:
- Creating tell-your-mates experiences that make guests want to keep coming back
- Being ‘in the know’ on local goings-on and inspiring guests with new ideas
- Acknowledging and acting on guest reviews in a way that shows Locke cares
- Leading the front-of-house team and empowering them to own their role as face of the hotel
- Handling complaints with a can-do attitude
- Coaching and being accountable for the front-of-house team, including rota management and setting SMART objectives
What You’ll Need:
- Love for hosting communities and creating thoughtful spaces
- Ambition and the courage to evolve personally at pace
- Hospitality experience at a busy property
- Human-led leadership skills and experience managing a team
- Intuitive customer service
- Confidence in crisis-management
Values you’ll share:
- Courage to question, evolve and be human
- Curiosity to seek out innovation, change and creativity
- Confidence to challenge convention and look for better ways to do and be
- Accountability and the desire to empower those around you
- Freedom to be yourself at work, just as much as at play
- Acceptance that perfection doesn’t exist and no one has a monopoly on good ideas
- Recognition of humanity in yourself and others to learn fast, evolve and grow
In return we offer you a bonus scheme, holidays (including the option to buy more if you want them), wellbeing benefits (Cash Plan and an Employee Assistance Programme), free nights in our properties, excellent travel and development opportunities, awesome recognition schemes, pension (the tax efficient way), company sick pay and further benefits tailored to your individual needs.
When and Where? We believe in working flexibly - this includes flexibility in work location, working days (including weekends and bank holidays in operations) and working hours. This may be ad hoc or permanent flexibility. Ask your recruiting manager or see our careers page for more information.
About Edyn: Our vision is to create sanctuaries across European cities, which provide a sense of belonging to the free-thinking urbanite in all of us. Each of our brands - Locke, Cove and SACO - is firmly rooted in the local neighbourhood, offering vibrant experiences and connections which nourish and enliven the soul.
Diversity, Equity, and Inclusion Statement: edyn’s Purpose is to build brands designed around Soulful Hospitality - we create sanctuaries where free thinkers can nourish and enliven their souls. This is only possible if the growth of our company is centred around a deep respect for humanity. Everyone at edyn should feel free and safe to express their ideas, state their opinions and share their lived experiences in an environment of openness, tolerance, and curiosity.
Operations Manager employer: Locke Hotels
Contact Detail:
Locke Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, or even hit up local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show your personality during interviews! At Locke, they value authenticity, so don’t be afraid to let your true self shine through. Share your passion for hospitality and how you can contribute to creating those unforgettable guest experiences.
✨Tip Number 3
Research the company culture! Dive into Locke’s values and mission. When you understand what they stand for, you can tailor your conversations to show how you align with their vision and how you can help them grow.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Locke community. Don’t miss out on this opportunity!
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Be Authentic: When you're writing your application, let your true self shine through. We want to see the real you, so don’t be afraid to show your personality and passion for hospitality!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience and skills that match the Operations Manager role. Show us how your background aligns with our values and what makes you a great fit for Locke.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you've made a positive impact in previous roles. We love hearing about your successes and how you’ve contributed to team dynamics!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role!
How to prepare for a job interview at Locke Hotels
✨Know Your Locke
Before the interview, dive deep into Locke's brand values and mission. Understand what makes their spaces unique and how they create a sense of community. This will help you align your answers with their ethos and show that you're genuinely interested in being part of their team.
✨Showcase Your People Skills
As an Operations Manager, your ability to lead and motivate a team is crucial. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your human-led leadership style and how it contributes to a positive work environment.
✨Be Ready for Scenario Questions
Expect questions that assess your crisis management skills and customer service approach. Think of specific situations where you've handled complaints or difficult guests. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Embrace Flexibility
Locke values flexibility in work arrangements. Be prepared to discuss how you can adapt to changing circumstances, whether it's working hours or location. Share examples of how you've thrived in dynamic environments, showcasing your ability to roll up your sleeves and get stuck in.