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- Tasks: Lead the night reception team and create memorable guest experiences.
- Company: Join Locke, a vibrant community-focused aparthotel brand.
- Benefits: Flexible working hours, competitive pay, and opportunities for growth.
- Other info: Dynamic work environment with exciting new openings across Europe.
- Why this job: Be the friendly face that makes guests feel special every night.
- Qualifications: Strong organisational skills and a passion for hospitality.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Here at Locke, we create spaces where you can be you - and we don’t just mean our design-led aparthotels. From front desk to back office, on-the-ground to behind-the-scenes, our team makes Locke what it is. Forget demographics: we’re building a community of the culturally curious. The forward-thinking. The ever-questioning. Locke is growing. With new openings across the UK and Europe coming up, we’re at an exciting time in our young life. Want to get stuck in? Roll up your sleeves and let’s go.
The role
Are you a natural host? Calm under pressure, with next-level organisational skills? Do you find satisfaction in creating seamless hospitality and memorable experiences? As the lynchpin of the night reception team, overseeing the Night House Hosts and reporting to the Front Office Manager, as our Night Manager you’ll make sure guests feel genuinely special - from the day they reserve, until the minute they check out, and everything in between.
What it looks like
- Be the “go to person” to ensure that we are taking care of our guests and teams well-being during the evening
- Being an authority on local goings-on and inspiring guests with new ideas
- Being a friendly face and go-to person for guests, contractors and visitors
- Recruiting, onboarding and training top-notch talent
- Leading the Night House Host team and empowering them to own their role as face of the hotel
- Coaching and being accountable for the front-of-house team, including rota management and setting SMART objectives
- Encouraging open communication, including regular team meetings and one-to-ones with the Night House Host team and being part of wider team meetings
Values you’ll share
- Courage to question, evolve and be human
- Curiosity to seek out innovation, change and creativity
- Confidence to challenge convention and look for better ways to do and be
- Accountability and the desire to empower those around you
- Freedom to be yourself at work, just as much as at play
- Acceptance that perfection doesn’t exist and no one has a monopoly on good ideas
- Recognition of humanity in yourself and others to learn fast, evolve and grow
When and Where?
We believe in working flexibly - this includes flexibility in work location, working days (including weekends and bank holidays in operations) and working hours. This may be ad hoc or permanent flexibility. Ask your recruiting manager or see our careers page for more information.
Beyond the gowns. Beyond the gates. Beyond the guidebook. On the cusp of the city, just north-west of the centre, is Turing Locke: a sleek, avant-garde style aparthotel in the brand-new, sustainable district of Eddington.
About Edyn
Our vision is to create sanctuaries across European cities, which provide a sense of belonging to the free-thinking urbanite in all of us. Each of our brands – Locke, SACO and Cove – is firmly rooted in the local neighbourhood, offering vibrant experiences and connections which nourish and enliven the soul.
Night Manager employer: Locke Hotels
Contact Detail:
Locke Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Locke's vibe. Check out their social media and website to see how they engage with guests and what values they promote. This will help you connect on a personal level during your chat.
✨Tip Number 2
Show off your hospitality skills! Think of examples from your past experiences where you went above and beyond for guests. Share these stories during your interview to demonstrate that you’re not just a fit for the role, but also for the community at Locke.
✨Tip Number 3
Ask questions that show your curiosity! When it’s your turn to ask, throw in some thoughtful questions about the team dynamics or how they handle guest feedback. This shows you’re genuinely interested in being part of the team and contributing to its success.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest openings and updates about Locke, so you can stay ahead of the game and land that Night Manager role!
We think you need these skills to ace Night Manager
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your true self shine through! We want to see the real you, so don’t be afraid to inject a bit of personality into your cover letter and CV. Remember, we’re all about creating spaces where you can be you!
Tailor Your Application: Make sure to customise your application for the Night Manager role. Highlight your experience in hospitality and any relevant skills that match what we’re looking for. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Use bullet points if it helps to make your achievements stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at Locke Hotels
✨Know Your Guests
Before the interview, research Locke's approach to hospitality and their unique offerings. Be ready to discuss how you can create memorable experiences for guests and share any relevant examples from your past roles.
✨Showcase Your Leadership Skills
As a Night Manager, you'll be leading a team. Prepare to talk about your leadership style and how you've successfully managed teams in the past. Think of specific instances where you empowered your team or improved communication.
✨Embrace Flexibility
Locke values flexibility in work hours and locations. Be prepared to discuss your availability and how you can adapt to changing schedules. Highlight any previous experience working in dynamic environments.
✨Demonstrate Curiosity and Innovation
Locke is looking for forward-thinking individuals. Come equipped with ideas on how to enhance guest experiences or improve team dynamics. Show that you're not afraid to question the norm and suggest creative solutions.