At a Glance
- Tasks: Welcome guests and create memorable experiences in a vibrant hotel environment.
- Company: Join a unique hotel brand redefining hospitality with character and intent.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Dynamic team culture with room for creativity and career development.
- Why this job: Be the face of hospitality and make a real impact on guest experiences.
- Qualifications: Passion for service, strong communication skills, and a positive attitude.
The predicted salary is between 25000 - 31200 £ per year.
We are looking for a friendly, professional, and service-oriented Front of House Assistant to join our on-property hotel team. This role is the first point of contact for guests and plays a key part in delivering a welcoming and efficient guest experience throughout their stay.
This is a great opportunity for individuals passionate about hospitality who enjoy working in a guest‑facing role and a team‑orientated environment.
THE WORK IN YOUR HANDS
- Reception & Guest Experience
- Welcome guests with warmth, authenticity, and a personalised approach
- Complete check‑in and check‑out efficiently using the hotel’s PMS
- Assist with reservations, room allocation, and guest requests
- Provide local knowledge, recommendations, and curated lifestyle tips
- Handle billing, payments, and procedures accurately
- Resolve guest concerns quickly and effectively, escalating when needed
- Support lobby hosting duties: welcoming, socialising, and maintaining presentation
- Food & Beverage Service (where applicable)
- Deliver high‑quality service across breakfast, bar, restaurant, coffee bar, and grab & go
- Prepare and serve coffees, drinks, and light food to brand standards
- Host in F&B spaces: welcoming guests, explaining menus, ensuring great experiences
- Maintain cleanliness, set‑up, and replenishment of F&B areas
- Assist with orders, inventory checks, and receiving deliveries
- Follow food safety, allergens, and hygiene procedures
- General Operations & Team Support
- Work flexibly across multiple areas depending on business needs
- Support events, activations, and lifestyle programming
- Ensure public areas remain clean, inviting, and on‑brand
- Maintain a positive, supportive, and inclusive team environment
- Follow all hotel policies, safety procedures, and brand standards
Naturally this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description.
THE FIRE YOU CARRY
- Passion for hospitality and delivering memorable guest experiences
- Positive, energetic, and adaptable personality
- Strong communication skills and confidence in guest interaction
- Ability to multi‑task and remain calm under pressure
- Willingness to learn across multiple operational areas
YOUR PROVEN TRACK
- Previous hotel reception experience
- Experience in food and beverage services is desirable
- Experience using PMS and POS systems
We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact. Skills can be taught. Mindset can’t. There’s no single template for success here – just the right approach and willingness to grow.
Front of House Assistant in London employer: Locke Hotels
Join our dynamic team at a unique hotel in Canary Wharf, where we prioritise a vibrant work culture and exceptional guest experiences. As a Front of House Assistant, you'll benefit from ongoing training and development opportunities, ensuring your growth in the hospitality industry while working in an environment that values creativity and individuality. With a focus on memorable moments and genuine service, we offer a rewarding career path in a contemporary setting that stands out from conventional hotels.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Assistant in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Locke Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Locke Hotels
Don't be shy about reaching out to Locke Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front of House Assistant in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Locke Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Locke Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
