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- Tasks: Welcome guests, manage check-ins/outs, and ensure a smooth hotel experience.
- Company: Join the Hyatt family, a global leader in hospitality with a focus on inclusion.
- Benefits: Enjoy competitive pay, career growth, and a supportive work environment.
- Other info: Diverse workplace with opportunities to celebrate your individuality.
- Why this job: Be part of a team that makes travel more human and impactful.
- Qualifications: Previous hotel experience and strong communication skills are preferred.
The predicted salary is between 22000 - 26000 £ per year.
Hyatt Centric Cambridge is looking for a full-time House Host / Hotel Receptionist. At Hyatt, we care for people so they can be their best, demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation, and Wellbeing. Joining us means being part of the ever-growing Hyatt family, which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company.
We are passionate about diversity, equity, and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. Join a team that is making travel more human, connected, and sustainable. Here, everyone's role matters, and opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it’s a career for people who care.
Duties and Responsibilities Related to the Receptionist Role:
- Welcome guests upon arrival and verify their booking details.
- Perform the check-in process efficiently, providing room keys and information about the hotel facilities.
- Handle the check-out process, including billing, payments, and feedback collection.
- Coordinate with housekeeping to ensure rooms are ready for new arrivals.
- Liaise with other departments (housekeeping, maintenance, food and beverage) to meet guest needs and requests.
About You:
- Previous experience in hotel front office is preferred.
- Strong communication skills and familiarity with hotel management software and basic computer skills are ideal.
House host / Hotel receptionist employer: Locke Hotels
Contact Detail:
Locke Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land House host / Hotel receptionist
✨Tip Number 1
Make sure to research Hyatt's values and culture before your interview. We want to see how you align with our commitment to empathy, respect, and inclusion. Show us that you understand what it means to be part of a diverse team!
✨Tip Number 2
Practice your communication skills! As a house host or hotel receptionist, you'll be the face of Hyatt. We recommend role-playing common scenarios with a friend to boost your confidence and ensure you're ready to handle guest interactions smoothly.
✨Tip Number 3
Don’t forget to prepare some questions for us during the interview. This shows your interest in the role and helps you figure out if Hyatt is the right fit for you. Ask about team dynamics or opportunities for growth within the company!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s make your dream job a reality!
We think you need these skills to ace House host / Hotel receptionist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with guests.
Tailor Your CV: Make sure to tailor your CV to highlight relevant experience in hotel front office roles. Mention any specific software you’ve used and how it helped you in previous positions. We love seeing how you can bring your skills to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for the House Host/Hotel Receptionist role. Share your enthusiasm for joining Hyatt and how you align with our values of empathy, respect, and inclusion.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details about the role and our amazing company culture there!
How to prepare for a job interview at Locke Hotels
✨Know the Company Values
Before your interview, take some time to familiarise yourself with Hyatt's core values like Empathy, Integrity, and Inclusion. Think about how these values resonate with your own experiences and be ready to share examples that demonstrate your alignment with them.
✨Showcase Your Communication Skills
As a house host or hotel receptionist, strong communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play common scenarios, like welcoming a guest or handling a complaint, to show off your skills during the interview.
✨Highlight Relevant Experience
If you have previous experience in hotel front office roles, make sure to highlight this during your interview. Be specific about your responsibilities and achievements, especially those that relate to guest interactions and teamwork with other departments.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team culture, training opportunities, or how they promote diversity and inclusion within the workplace. This shows your genuine interest in the role and helps you assess if it's the right fit for you.