Head Host

Role Overview

Are you a hospitality enthusiast? A customer-focused host with exceptional multi-tasking skills? Do you thrive on developing a happy, motivated team?

As the sole Head Host, you will report directly to the Assistant General Manager and play a key role in supporting the day-to-day management of a Locke aparthotel. You should have a strong understanding of maintaining and enriching the Locke brand, excel in people management, and have a natural flair for delivering memorable service that encourages guests to return.

Responsibilities

• Create memorable experiences that encourage guests to return
• Stay informed about local events and inspire guests with new ideas
• Respond to guest reviews to demonstrate Locke’s care
• Handle complaints proactively and positively
• Resolve payment queries and system errors efficiently
• Supervise and coach the Day House Host team, empowering them to excel
• Participate in on-call duties regularly
• Delegate tasks effectively to ensure smooth operations
• Identify opportunities to increase revenue and occupancy
• Assist in organizing and delivering events that promote the Locke brand
• Spot upselling opportunities and guide your team to do the same

Requirements

• Passion for hosting communities and creating thoughtful spaces
• Skills in human-led coaching
• Experience in hospitality
• Exceptional customer service skills
• Strong problem-solving and analytical skills
• Strategic thinking and decision-making abilities
• Confidence to act swiftly and make informed decisions
• Excellent command of spoken and written English
• Effective communication skills
• Attention to detail
• Excellent time management
• Flexibility and creative thinking
• Proficiency with IT systems and software, including Microsoft Office

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