At a Glance
- Tasks: Welcome guests and ensure a smooth check-in and check-out experience.
- Company: Join a unique hotel brand focused on character and memorable experiences.
- Benefits: On-the-job training, flexible shifts, and opportunities for growth.
- Other info: Dynamic environment with a focus on meaningful guest interactions.
- Why this job: Be part of a creative team redefining modern hospitality.
- Qualifications: Customer service experience preferred; a friendly attitude is essential.
We are looking for a friendly, professional, and service-oriented Front of House Assistant to join our on-property hotel team. This role is the first point of contact for guests and plays a key part in delivering a welcoming and efficient guest experience throughout their stay.
The stage is set for something different. We don’t run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere – and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given – great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. This is our backdrop. We’re on an exciting journey, step on stage and play your part.
THE WORK IN YOUR HANDS
- Greet guests warmly and assist with check-in and check-out procedures
- Handle guest inquiries, requests, and basic complaints professionally
- Answer phone calls and manage reservations or guest information
- Maintain a clean, organised, and welcoming front desk area
- Follow hotel policies, procedures, and service standards
- Coordinate with housekeeping and other departments as needed
- Assist with administrative and front office tasks
- Ensure guest satisfaction at all times
THE FIRE YOU CARRY
- Friendly, professional, and customer-focused attitude
- Strong communication and interpersonal skills
- Ability to work well as part of a team
- Good organisational and multitasking abilities
- Attention to detail and accuracy
- Problem-solving skills and a calm approach under pressure
- Basic computer and administrative skills
- Willingness to learn hotel systems and procedures
YOUR PROVEN TRACK
- Previous experience in customer service or hospitality preferred
- Experience in a hotel front office or guest services role is an advantage
- Experience dealing with guests in a face-to-face environment
- Ability to work flexible shifts, including weekends and public holidays
- On-the-job training provided for entry-level candidates
- Experience using property management systems (PMS) is an advantage
What We Look For
We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact. Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow.
Front of House Assistant - Ember Locke employer: Locke Hotels
At Ember Locke, we pride ourselves on being an exceptional employer that values creativity, individuality, and a commitment to delivering memorable guest experiences. Our vibrant work culture fosters collaboration and personal growth, providing employees with opportunities to develop their skills in a dynamic hospitality environment. Located in the heart of Kensington, our unique hotel setting encourages team members to embrace change and innovation while enjoying the benefits of working in a contemporary and character-filled space.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Assistant - Ember Locke
✨Explore Local Hotspots
For entry-level roles in the hospitality food service industry, getting a foot in the door can often mean walking into local cafés, restaurants, or hotels with your CV in hand. Introduce yourself, ask about openings, and show your enthusiasm. This face-to-face approach can really set you apart from other candidates who just apply online!
✨Utilise Seasonal Hiring Trends
Keep an eye on the busy seasons, like summer or winter holidays, when restaurants and venues are ramping up for new staff. Many establishments look for extra hands during these peak times, so target your applications around these windows. Engage with local event calendars to find places that might be preparing for busy periods.
✨Join Hospitality Communities
Connect with local hospitality groups on social media or platforms like Meetup; they're a great way to learn about unadvertised opportunities and network with industry folks. Plus, you’ll get insider tips on where the best spots to apply are, and maybe even find a mentor to guide you through your first steps in the industry.
✨Polish those Soft Skills
In food service, your ability to communicate well and remain calm under pressure is crucial. Consider volunteering at local events or gatherings where you can showcase these skills. It not only adds experience to your CV but also demonstrates your willingness to learn and adapt, which is super enticing to potential employers like Locke Hotels.
We think you need these skills to ace Front of House Assistant - Ember Locke
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality-food-service world, mentioning your customer service experience is key. Even if it’s just a part-time gig or a volunteer role, highlight how you made customers happy or handled tricky situations. We love seeing those people-focused skills in your application!
Include Relevant Certifications:If you've got any relevant certifications, like a food hygiene certificate or bartending course, make sure they shine in your CV. Certifications show you're serious about your craft, and we appreciate candidates who come prepared with the right knowledge and skills for the job.
Craft a Genuine Cover Letter:For an entry-level position like this, your cover letter should reflect your enthusiasm and willingness to learn. Talk about why you’re excited about the role at Locke Hotels and what you hope to gain from working in hospitality. Let your personality come through!
Keep Your CV Clear and Concise:In hospitality, hiring managers might be sifting through loads of applications. Keep your CV neat and ensure it highlights your relevant experience and skills without fluff. Stick to one page if you can, making it easy for us to see why you'd be a great fit at Locke Hotels!
How to prepare for a job interview at Locke Hotels
✨Know Your Menu Inside Out
You'd be surprised at how many candidates stumble on questions about the menu! Make sure you familiarise yourself with the food and drink offerings at Locke Hotels. Knowing the ingredients, cooking methods, and even the specials can really impress your interviewer and show you're genuinely interested.
✨Show Off Your Customer Service Skills
In the hospitality-food-service world, customer service is king. Prepare some examples of how you've handled customer interactions in the past, whether in a part-time job or even during group projects. Practising these scenarios can set you apart and highlight your problem-solving abilities.
✨Be Ready for Practical Assessments
Since you're going for an entry-level role, don't be surprised if they ask you to demonstrate your skills in a practical way. Whether that's making a drink or setting a table, brush up on basic hospitality tasks. It shows that you're not just talk, but you can walk the walk too!
✨Display Your Willingness to Learn
As an entry-level candidate, your enthusiasm and willingness to grow can go a long way. Be prepared to discuss what you hope to learn and how you can contribute to the team at Locke Hotels. Your motivation can often outweigh experience, so let that passion shine through!
