At a Glance
- Tasks: Lead a dynamic team to deliver exceptional food and beverage experiences.
- Company: Join Locke at Broken Wharf, a vibrant hospitality brand.
- Benefits: Competitive salary, career growth, and a fun work environment.
- Other info: Be part of a supportive community that values innovation and excellence.
- Why this job: Make a real impact on guest satisfaction and team culture.
- Qualifications: 2+ years in food and beverage management; passion for hospitality.
The predicted salary is between 35000 - 45000 £ per year.
Responsibilities
- Take responsibility for understanding and meeting and exceeding your quality objectives and KPIs.
- Be an SME in your required area and help create a knowledge culture in F&B.
- Ensure full familiarity with relevant company policies, SOPs, processes and operations, products, brands, promotions and services.
- When needed, take escalations and support the team; be responsible for answering telephone, emails and resolving issues professionally, in keeping with each brand approach.
- Follow edyn policies and procedures to ensure customer service processes run smoothly and the customer is satisfied.
- Log and manage complaints in line with the edyn complaints procedure; where possible provide solutions and alternatives within timeframes and follow up.
- Liaise with other departments such as operations, reservations, and finance to ensure issues are resolved efficiently and within agreed SLAs.
Operational Excellence & Guest Experience
- Ensure seamless daily operations, balancing efficiency with high service standards.
- Lead and mentor F&B Head Host & Head Chef and drive a strong service culture maintaining brand reputation.
- Oversee guest satisfaction — seek feedback and implement satisfaction systems to continuously improve service delivery.
- Implement relevant cost control measures while maintaining a premium guest experience.
Team work
- Understand and embody the edyn values.
- Constructively challenge, question, seek to improve, evolve and be human.
- Contribute to a strong community spirit.
- Be objective, fair, ethical, and consistent.
Financial F&B Accountability
- Full responsibility for the P&L for F&B, ensuring financial targets are met or exceeded.
- Drive cost efficiency across all departments while maintaining quality and service standards.
- Regularly review budgeting, forecasting, and financial reporting to identify risks and opportunities.
- Ensure compliance with all financial, legal, and regulatory requirements.
People Leadership & Performance Management
- Inspire, coach, and develop a high-performing team.
- Champion a culture of accountability, empowerment, and continuous improvement.
- Foster a culture of engagement, retention, and professional development.
Qualifications & Experience
- A bachelor’s degree in Hospitality Management, Business Administration, or a related field is desirable.
- Relevant experience in food and beverage management, with a minimum of 2 years in a similar role.
- Experience within the F&B industry is crucial, with a focus on taking on increasing levels of responsibility over time.
- An understanding of food and beverage menu items, including wine, spirits, and cocktails, is desired.
- Experience with financial management and budget controls is useful for managing costs and ensuring profitability.
- A track record of providing exceptional customer service and building positive guest experiences.
- Experience leading and managing teams, including training, development, and performance management.
Skills
- The ability to motivate and supervise staff, delegate tasks, and make effective decisions.
- Leading service and your team from the front.
- Excellent people management skills, with a proven track record of developing teams.
- Advanced knowledge of food and beverage systems and service delivery.
- Strong analytical, decision-making, and problem-solving abilities.
- Ability to drive operational efficiency while maintaining high guest satisfaction levels.
- Strong communication and negotiation skills.
- Proficiency in hospitality POS technology systems, inventory management, stock ordering and reporting software.
Food & Beverage Manager - Locke at Broken Wharf employer: Locke Hotels
Locke Hotels is an exceptional employer that prioritises a vibrant work culture and the professional growth of its employees. Located in the beautiful city of Cambridge, we offer competitive benefits, a supportive team environment, and opportunities for career advancement within the hospitality industry, making it a rewarding place to build your career while creating memorable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Food & Beverage Manager - Locke at Broken Wharf
✨Tip Number 1
Network like a pro! Get out there and connect with people in the food and beverage industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! If you’ve got experience in managing teams or improving guest satisfaction, make sure to highlight those stories in interviews. Use specific examples that demonstrate how you’ve exceeded KPIs or resolved issues effectively.
✨Tip Number 3
Research the company culture! Before your interview, dive into Locke at Broken Wharf’s values and mission. This will help you tailor your responses and show that you’re not just a fit for the role, but also for the team.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining us. It shows initiative and enthusiasm, which are key traits we look for in a Food & Beverage Manager.
We think you need these skills to ace Food & Beverage Manager - Locke at Broken Wharf
Some tips for your application 🫡
Show Your Passion for F&B:When writing your application, let your love for food and beverage shine through! Share specific experiences that highlight your enthusiasm and knowledge in the industry. We want to see how you can bring that passion to our team.
Tailor Your Application:Make sure to customise your CV and cover letter to match the job description. Highlight relevant experience and skills that align with our expectations for the Food & Beverage Manager role. This shows us you’ve done your homework and are genuinely interested in joining us.
Be Professional Yet Personable:While we appreciate professionalism, don’t be afraid to let your personality shine through in your application. We’re looking for someone who embodies our values and can connect with both guests and team members. A friendly tone can go a long way!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Locke Hotels
✨Know Your Stuff
Make sure you’re well-versed in the food and beverage industry, especially regarding menu items, wine, spirits, and cocktails. Brush up on the company’s policies and SOPs so you can confidently discuss how you’ll meet and exceed quality objectives and KPIs.
✨Showcase Your Leadership Skills
Prepare examples of how you've inspired and developed teams in previous roles. Be ready to discuss your approach to mentoring staff and fostering a strong service culture, as this is key for the Food & Beverage Manager position.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you’ve successfully resolved guest complaints or operational issues. Highlight your ability to liaise with other departments and ensure smooth operations while maintaining high service standards.
✨Financial Savvy is Key
Be prepared to talk about your experience with financial management, budgeting, and cost control measures. Show that you understand how to drive profitability while still delivering a premium guest experience.
