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For Companies At a Glance
- Tasks: Welcome guests, take orders, and ensure a fantastic dining experience.
- Company: Join a vibrant hotel restaurant and bar with a focus on community spirit.
- Benefits: Flexible hours, competitive pay, and opportunities for growth in a fun environment.
- Why this job: Be part of a team that creates memorable experiences for guests every day.
- Qualifications: Customer service experience is a plus, but not required; just bring your friendly attitude!
- Other info: Work in exciting new coffee shops opening across London.
The predicted salary is between 11 - 16 £ per hour.
A Food and Beverage (F&B) Host is responsible for providing excellent customer service in our hotel restaurant and bar. The primary duties include greeting guests, taking orders, serving food and drinks, and delivering a positive dining experience.
Service Delivery
- Creating tell-your-mates experiences that make guests want to keep coming back.
- Welcome guests, direct them to their tables, and ensure a clean and inviting space.
- Present menus, answer questions about dishes and beverages, and accurately record orders.
- Deliver food and beverages promptly and efficiently, ensuring proper presentation and temperature.
- Refill drinks, clear used plates, and maintain a clean and organized dining area.
- Process payments, whether by credit card or room charging.
- Use initiative when dealing with customer complaints or issues with a positive attitude and seek to resolve them.
- Ensure tables are set up appropriately, and the dining area is clean and tidy.
- Relay orders accurately, address any issues with preparation, and coordinate service.
- Actively look for opportunities to grow revenue and identify upselling opportunities.
Teamwork
- Understand and embody the edyn values.
- Constructively challenge, question, seek to improve, evolve and be human.
- Contribute to a strong community spirit.
- Be objective, fair, ethical, and consistent.
What You’ll Need
Experience
- Previous experience in a customer-facing role (Food and Beverage preferred) but not necessary.
- Confidence using IT systems and software (including Microsoft Office).
Skills
- Customer Service: Friendly, attentive, and able to handle a wide range of customer interactions.
- Natural influencing skills with a knack for managing expectations.
- Communication: Excellent verbal and non-verbal communication skills.
- Knowledge of Food and Beverages: Familiarity with menu items, drink options, and potential allergies or dietary restrictions.
- Attention to Detail: Accurate order taking, ensuring correct presentation, and maintaining a clean dining area.
- Multitasking: Ability to handle multiple tasks simultaneously while maintaining efficiency.
- Problem-Solving: Able to address customer issues or resolve unexpected situations.
- Teamwork: Collaborate effectively with other servers, kitchen staff, and bar staff.
- Strong financial acumen, with experience in budgeting, forecasting, and cost control.
Values
- Courage to question, evolve and be human.
- Curiosity to seek out innovation, change and creativity.
- Confidence to challenge convention and look for better ways to do and be.
- Accountability and the desire to empower those around you.
- Freedom to be yourself at work, just as much as at play.
When and Where
You’ll work on a zero hour contract, working from 10 up to 40 hours per week. We are opening several coffee shops across London in our Locke properties over the coming months. You will be based primarily at one location however you might also work at other Locke locations.
Food & Beverage Host employer: Locke Hotels
Contact Detail:
Locke Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food & Beverage Host
✨Tip Number 1
Get to know the venue! Before your interview, pop by the restaurant or bar to soak up the atmosphere. This will help you understand the vibe and give you some great talking points when you meet the team.
✨Tip Number 2
Practice your customer service skills! Role-play with a mate or family member to get comfortable with greeting guests and taking orders. The more you practice, the more confident you'll feel during the real deal.
✨Tip Number 3
Show off your personality! When you apply through our website, let your unique self shine through. Employers love candidates who are genuine and can bring a positive energy to the team.
✨Tip Number 4
Be ready to think on your feet! During interviews, you might be asked how you'd handle tricky situations. Brush up on your problem-solving skills and be prepared to share examples of how you've tackled challenges in the past.
We think you need these skills to ace Food & Beverage Host
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and the hospitality industry. A friendly tone can go a long way in making your application stand out.
Tailor Your Experience: Make sure to highlight any relevant experience you have, even if it’s not directly in food and beverage. We love seeing how your skills can transfer to this role, so mention any customer service roles or teamwork experiences that showcase your ability to create positive dining experiences.
Be Specific About Skills: We’re looking for specific skills like attention to detail and problem-solving. In your application, give examples of how you've demonstrated these skills in past roles. This helps us see how you can contribute to our team and enhance our guests' experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Locke Hotels
✨Know the Menu Inside Out
Familiarise yourself with the menu items, drink options, and any potential allergens. This will not only help you answer questions confidently but also show your enthusiasm for the role. Guests appreciate a host who knows their stuff!
✨Show Off Your Customer Service Skills
Prepare to share examples of how you've provided excellent customer service in the past. Think about times when you turned a negative experience into a positive one. This will demonstrate your ability to handle various customer interactions with ease.
✨Practice Your Communication
Since communication is key in this role, practice articulating your thoughts clearly. You might even want to role-play with a friend, simulating common scenarios you could face as a Food & Beverage Host. This will help you feel more at ease during the actual interview.
✨Emphasise Teamwork and Initiative
Be ready to discuss how you work well in a team and how you take initiative. Share specific examples of how you've collaborated with others or resolved issues independently. This aligns perfectly with the values of teamwork and accountability that the company cherishes.
