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- Tasks: Create unforgettable dining experiences and lead a vibrant team in our hotel restaurant.
- Company: Join a dynamic hospitality group with a focus on innovation and community spirit.
- Benefits: Flexible hours, competitive pay, and opportunities for growth in a fun environment.
- Why this job: Be the face of our café and make every guest feel special while developing your leadership skills.
- Qualifications: Experience in hospitality, strong communication, and a passion for customer service.
- Other info: Work in exciting new coffee shops across London with a supportive team.
The predicted salary is between 24000 - 36000 £ per year.
A Food and Beverage (F&B) Head Host is responsible for providing excellent customer service in our hotel restaurant and bar. The primary duties include greeting guests, taking orders, serving food and drinks, and delivering a positive dining experience.
Responsible to: F&B Manager
Location and hours: Aldgate East
Responsibilities:
- Creating tell-your-mates experiences that make guests want to keep coming back
- Welcome guests, direct them to their tables, and ensure a clean and inviting space.
- Oversee the daily operations of our café, Locke Coffee Club
- Oversee and ensure smooth delivery of events
- Manage a team of baristas, chefs, & bartenders
- Ensure high levels of customer satisfaction through excellent service
- Develop and implement strategies to achieve sales targets
- Monitor inventory levels and order supplies as needed
- Train and mentor staff to maintain high standards of performance
- Handle customer complaints and resolve issues promptly
- Adhere to health and safety regulations
- Actively look for opportunities to grow revenue
- Identify upselling opportunities
Teamwork:
- Understand and embody the edyn values
- Constructively challenge, question, seek to improve, evolve, and be human
- Contribute to a strong community spirit
- Be objective, fair, ethical, and consistent
Qualifications:
- At least one year’s experience in a similar role within the hospitality industry
- Strong leadership and communication skills
- Excellent problem-solving abilities
- Ability to work well under pressure
- Natural influencing skills with a knack for managing expectations
- Excellent verbal and non-verbal communication skills
- Knowledge of Food and Beverages: Familiarity with menu items, drink options, and potential allergies or dietary restrictions
- Attention to detail: Accurate order taking and presentation, maintenance of clean dining area
- Multitasking: Handle multiple tasks simultaneously while maintaining efficiency
- Problem-solving: Able to address customer issues or resolve unexpected situations
- Teamwork: Collaborate effectively with other servers, kitchen staff, and bar staff
- Strong financial acumen with experience in budgeting, forecasting, and cost control
Values:
- Courage to question, evolve, and be human
- Curiosity to seek out innovation, change, and creativity
- Confidence to challenge convention and look for better ways to do and be
- Accountability and the desire to empower those around you
- Freedom to be yourself at work, just as much as at play
When and Where:
You’ll work on a zero hour contract, working from 10 to 40 hours per week. We are opening several coffee shops across London in our Locke properties over the coming months. You will be based primarily at one location but might also work at other Locke locations.
Food & Beverage Head Host employer: Locke Hotels
Contact Detail:
Locke Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food & Beverage Head Host
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience in hospitality.
✨Tip Number 3
Show off your personality! When you meet the hiring manager, let your passion for customer service shine through. Share stories about how you've created memorable experiences for guests in the past.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Food & Beverage Head Host
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your character into your cover letter and CV. Remember, we’re looking for someone who can create those 'tell-your-mates' experiences!
Tailor Your Application: Make sure to tailor your application to the Food & Beverage Head Host role. Highlight your relevant experience in hospitality and any leadership roles you've had. We love seeing how your skills align with our values and the responsibilities listed in the job description.
Be Specific About Your Experience: When discussing your past roles, be specific about your achievements. Did you implement a new strategy that improved customer satisfaction? Share those details! We want to know how you’ve made a difference in your previous positions.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Locke Hotels
✨Know Your Menu Inside Out
Familiarise yourself with the menu items, drink options, and any potential dietary restrictions. This will not only help you answer questions confidently but also show your passion for the role and commitment to providing excellent service.
✨Showcase Your Leadership Skills
Be prepared to discuss your previous experience managing a team. Share specific examples of how you've trained staff or resolved conflicts. This will demonstrate your ability to lead and maintain high standards in a busy environment.
✨Practice Problem-Solving Scenarios
Think of common customer complaints or unexpected situations that might arise in a restaurant setting. Prepare responses on how you would handle these issues effectively, showcasing your problem-solving abilities and calmness under pressure.
✨Embody the Company Values
Research the company’s values and think about how they resonate with you. Be ready to share examples from your past experiences that reflect courage, curiosity, and accountability, showing that you align with their culture and ethos.