At a Glance
- Tasks: Deliver exceptional service in restaurants, bars, and room dining while creating memorable guest experiences.
- Company: Join a unique hotel brand focused on character and contemporary design.
- Benefits: Flexible shifts, on-the-job training, and a supportive team environment.
- Other info: Opportunities for growth in a fast-paced, dynamic setting.
- Why this job: Be part of an exciting journey redefining modern hospitality with a creative touch.
- Qualifications: Customer service skills and a positive attitude; experience preferred but not essential.
The predicted salary is between 12 - 15 £ per hour.
We are looking for an enthusiastic and service-driven Food & Beverage Assistant to join our on-property hotel team. This role involves delivering high-quality service across our restaurants, bars, banquet, and in-room dining outlets while ensuring every guest enjoys a warm and memorable experience. This is a great opportunity for individuals passionate about hospitality who enjoy working in a fast-paced, team-oriented environment.
The stage is set for something different. We don’t run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. This is our backdrop. We’re on an exciting journey step on stage and play your part.
Service Delivery
- Creating tell-your-mates experiences that makes guests want to keep coming back
- Welcome guests, direct them to their tables, and ensure a clean and inviting space
- Present menus, answer questions about dishes and beverages, and accurately record orders
- Deliver food and beverages promptly and efficiently, ensuring proper presentation and temperature
- Refill drinks, clear used plates, and maintain a clean and organised dining area
- Process payments, whether by credit card or room charging
- Being empowered to use your initiative when dealing with customer complaints or issues with a positive attitude and seek to resolve them
- Ensure tables are set up appropriately, and the dining area is clean and tidy
- Relay orders accurately, address any issues with preparation, and coordinate service
- Actively looking for opportunities to grow revenue
- Identifying upselling opportunities
General Operations & Team Support
- Work flexibly across multiple areas depending on business needs
- Support events, activations, and lifestyle programming
- Ensure public areas remain clean, inviting, and on-brand
- Maintain a positive, supportive, and inclusive team environment
- Follow all hotel policies, safety procedures, and brand standards
- Other duties as may be reasonably required will form part of this job description.
The Fire You Carry
- Friendly, attentive and professional customer service skills
- Natural influencing skills with a knack for managing expectations
- Strong communication and interpersonal abilities
- Ability to work effectively as part of a team
- Basic food and beverage service knowledge
- Good attention to detail and cleanliness standards
- Ability to work in a fast-paced environment
- Time management and multitasking skills
- Positive attitude and willingness to learn
- Ability to follow procedures and service standards
Your Proven Track
- Previous experience in food & beverage or hospitality is preferred but not essential
- Experience working in a hotel, restaurant, café, bar, or similar environment is an advantage
- Experience in a guest-facing or customer service role
- Willingness to work flexible shifts, including weekends and public holidays
- On-the-job training provided for candidates with the right attitude
- Food safety or hygiene certification preferred (where applicable)
- Basic cash handling or POS skills (an advantage)
What We Look For
We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact. Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow.
Food & Beverage Assistant employer: Locke Hotels
Locke London Tower Bridge is an exceptional employer that fosters a vibrant and inclusive work culture, where every team member is empowered to create memorable experiences for guests. With a focus on personal growth and development, employees are encouraged to embrace creativity and adaptability in a fast-paced environment, all while enjoying the unique atmosphere of a contemporary lifestyle hotel. The company values initiative and offers on-the-job training, making it an ideal place for those passionate about hospitality to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Food & Beverage Assistant
✨Tip Number 1
Get to know the venue! Before your interview, pop by the hotel or restaurant to soak up the atmosphere. This will help you understand their vibe and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about delivering top-notch service, think of some scenarios where you can demonstrate your customer service skills. Be ready to share how you’ve handled tricky situations in the past.
✨Tip Number 3
Show off your enthusiasm! When you’re chatting with the hiring team, let your passion for hospitality shine through. Share why you love working in food and beverage and how you can contribute to creating memorable experiences for guests.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you note to express your appreciation for the opportunity. It’s a nice touch that keeps you on their radar and shows your eagerness to join the team.
We think you need these skills to ace Food & Beverage Assistant
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your enthusiasm for the food and beverage industry shine through. Share any experiences that highlight your love for creating memorable guest experiences, as this is what we value at StudySmarter.
Tailor Your Application:Make sure to customise your application to reflect the specific role of Food & Beverage Assistant. Mention relevant skills and experiences that align with our focus on service delivery and teamwork, so we can see how you fit into our unique environment.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your experiences and skills, making it easy for us to understand why you’d be a great addition to our team at Locke London Tower Bridge.
Apply Through Our Website:We encourage you to submit your application directly through our website. This way, you’ll ensure it reaches us quickly and you’ll have access to all the latest updates about the role and our exciting journey ahead!
How to prepare for a job interview at Locke Hotels
✨Know the Company Vibe
Before your interview, take some time to really understand Locke London's unique approach to hospitality. Familiarise yourself with their brand values and the atmosphere they aim to create. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Show Off Your Service Skills
Since the role is all about delivering high-quality service, be prepared to share specific examples from your past experiences where you’ve gone above and beyond for a guest. Think about times when you handled complaints or created memorable moments for customers – these stories will highlight your customer service skills and initiative.
✨Demonstrate Team Spirit
Locke London values teamwork, so be ready to discuss how you work well with others. Share examples of how you’ve supported colleagues in busy environments or contributed to a positive team atmosphere. This will show that you can thrive in a fast-paced setting and are willing to pitch in wherever needed.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they measure success in this role. This not only shows your interest but also helps you gauge if the company culture aligns with your own values and career goals.
