At a Glance
- Tasks: Deliver exceptional service in restaurants, bars, and room dining while creating memorable guest experiences.
- Company: Join a unique hotel brand focused on character and contemporary design.
- Benefits: Flexible shifts, on-the-job training, and a supportive team environment.
- Other info: Opportunities for growth in a fast-paced, dynamic setting.
- Why this job: Be part of an exciting journey redefining modern hospitality with a creative touch.
- Qualifications: Customer service skills and a positive attitude; experience preferred but not essential.
The predicted salary is between 12 - 15 £ per hour.
We are looking for an enthusiastic and service-driven Food & Beverage Assistant to join our on-property hotel team. This role involves delivering high-quality service across our restaurants, bars, banquet, and in-room dining outlets while ensuring every guest enjoys a warm and memorable experience. This is a great opportunity for individuals passionate about hospitality who enjoy working in a fast-paced, team-oriented environment.
The stage is set for something different. We don’t run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. This is our backdrop. We’re on an exciting journey step on stage and play your part.
Service Delivery
- Creating tell-your-mates experiences that makes guests want to keep coming back
- Welcome guests, direct them to their tables, and ensure a clean and inviting space
- Present menus, answer questions about dishes and beverages, and accurately record orders
- Deliver food and beverages promptly and efficiently, ensuring proper presentation and temperature
- Refill drinks, clear used plates, and maintain a clean and organised dining area
- Process payments, whether by credit card or room charging
- Being empowered to use your initiative when dealing with customer complaints or issues with a positive attitude and seek to resolve them
- Ensure tables are set up appropriately, and the dining area is clean and tidy
- Relay orders accurately, address any issues with preparation, and coordinate service
- Actively looking for opportunities to grow revenue
- Identifying upselling opportunities
General Operations & Team Support
- Work flexibly across multiple areas depending on business needs
- Support events, activations, and lifestyle programming
- Ensure public areas remain clean, inviting, and on-brand
- Maintain a positive, supportive, and inclusive team environment
- Follow all hotel policies, safety procedures, and brand standards
- Other duties as may be reasonably required will form part of this job description.
The Fire You Carry
- Friendly, attentive and professional customer service skills
- Natural influencing skills with a knack for managing expectations
- Strong communication and interpersonal abilities
- Ability to work effectively as part of a team
- Basic food and beverage service knowledge
- Good attention to detail and cleanliness standards
- Ability to work in a fast-paced environment
- Time management and multitasking skills
- Positive attitude and willingness to learn
- Ability to follow procedures and service standards
Your Proven Track
- Previous experience in food & beverage or hospitality is preferred but not essential
- Experience working in a hotel, restaurant, café, bar, or similar environment is an advantage
- Experience in a guest-facing or customer service role
- Willingness to work flexible shifts, including weekends and public holidays
- On-the-job training provided for candidates with the right attitude
- Food safety or hygiene certification preferred (where applicable)
- Basic cash handling or POS skills (an advantage)
What We Look For
We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact. Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow.
Food & Beverage Assistant employer: Locke Hotels
Locke Hotels is an exceptional employer that prioritises a vibrant work culture and the professional growth of its employees. Located in the beautiful city of Cambridge, we offer competitive benefits, a supportive team environment, and opportunities for career advancement within the hospitality industry, making it a rewarding place to build your career while creating memorable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Food & Beverage Assistant
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Locke Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Locke Hotels
Don't be shy about reaching out to Locke Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Food & Beverage Assistant
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Locke Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Locke Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
