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For Companies At a Glance
- Tasks: Deliver exceptional customer service and support the reception team in daily operations.
- Company: Join a vibrant hotel known for its welcoming atmosphere and dedicated staff.
- Benefits: Flexible hours, competitive pay, and opportunities for career advancement.
- Other info: Dynamic work environment with no two days the same.
- Why this job: Be the friendly face that creates memorable experiences for guests every day.
- Qualifications: Strong communication skills and a passion for hospitality.
The predicted salary is between 20000 - 25000 £ per year.
To co-operate and work with departmental colleagues and team members across the business, carry out tasks as designated and manage the day-to-day practical aspects of customer service in an organised, structured and professional way. As one of the first faces our guests see, you’ll play a key role in shaping their overall experience—from the moment they arrive to the moment they leave. Whether you’re checking someone in after a long journey, recommending your favourite dish, or serving drinks with a smile, you’ll be at the heart of delivering genuine, memorable hospitality. No two shifts are the same. One moment you might be handling bookings or answering guest enquiries at reception, and the next you’ll be on the floor supporting the restaurant or bar team during a busy service. To carry out all tasks and procedures in line with statutory requirements and ensure that customer service is provided in line with the business and performance objectives of the Hotel.
Duties And Responsibilities
- Reception
Hotel FOH Assistant (Reception team member) in Edinburgh employer: Locke Hotels
Contact Detail:
Locke Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel FOH Assistant (Reception team member) in Edinburgh
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the services, amenities, and local attractions. This way, when you’re chatting with guests, you can provide them with personalised recommendations that’ll make their stay unforgettable.
✨Tip Number 2
Practice your people skills! Role-play common scenarios with friends or family, like checking in a guest or handling a complaint. The more comfortable you are, the better you’ll shine during interviews and on the job.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral—making it easier for us to spot your application!
✨Tip Number 4
Don’t just apply anywhere—apply through our website! It shows you’re genuinely interested in being part of our team. Plus, we love seeing candidates who take the extra step to connect directly with us.
We think you need these skills to ace Hotel FOH Assistant (Reception team member) in Edinburgh
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share a bit about your experiences and what makes you passionate about hospitality.
Tailor Your Application: Make sure to tailor your application to the role of Hotel FOH Assistant. Highlight any relevant experience in customer service and how you can contribute to creating memorable experiences for our guests.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Locke Hotels
✨Know the Company Inside Out
Before your interview, take some time to research the hotel and its values. Understand their approach to customer service and what makes them stand out. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your People Skills
As a Hotel FOH Assistant, you'll be interacting with guests constantly. Prepare examples from your past experiences where you've provided excellent customer service or resolved conflicts. This will demonstrate your ability to handle various situations with grace and professionalism.
✨Be Ready for Role-Playing Scenarios
Interviews for hospitality roles often include role-playing exercises. Practice common scenarios, like checking in a guest or handling a complaint. This will help you feel more confident and show the interviewer that you can think on your feet.
✨Dress the Part
First impressions matter, especially in hospitality. Dress smartly and professionally for your interview. This not only shows respect for the interviewers but also reflects the standards of the hotel. A polished appearance can set you apart from other candidates.