At a Glance
- Tasks: Create memorable guest experiences and manage check-in/check-out processes.
- Company: Join the vibrant Hyatt Centric team in a sustainable district.
- Benefits: Enjoy flexible hours, bonus schemes, and tailored well-being benefits.
- Other info: Flexible working environment with opportunities for personal growth.
- Why this job: Be the friendly face that makes guests feel at home.
- Qualifications: Strong communication skills and a passion for hospitality.
We are looking for a Night Host / Receptionist to join Hyatt Centric, Cambridge. The role focuses on delivering a personalised guest experience from entrance to exit, using our systems and technology, and supporting guests with enquiries on the phone, by email and in person.
Responsibilities
- Create memorable experiences for guests by sharing local attractions and recommendations.
- Act as the first point of contact, welcoming guests and facilitating smooth check‑in and check‑out processes.
- Serve as the friendly face and go‑to person for guests, contractors and visitors.
- Manage reservations and queries online, via email, on the phone and in person with a can‑do attitude.
- Handle out‑of‑hours guest queries for other Edyn properties.
Benefits
- Bonus scheme
- Paid holidays (with the option to purchase additional days)
- Well‑being benefits (Cash Plan, Life Assurance, Long Term Income Protection, Employee Assistance Programme)
- Free nights in our properties
- Awards recognition schemes
- Company sick pay
- Pension (tax‑efficient)
- Benefits tailored to your individual needs.
Working Hours & Location
The position offers flexible working, including flexible location, days (including weekends and bank holidays) and hours. The role may involve ad‑hoc or permanent flexibility. The hotel is located in the brand‑new, sustainable district of Eddington, just north‑west of the city centre.
Values
- Courage to question, evolve and be human.
- Curiosity to seek out innovation, change and creativity.
- Confidence to challenge convention and look for better ways.
- Accountability and the desire to empower those around you.
- Freedom to be yourself at work, just as much as at play.
- Acceptance that perfection doesn’t exist and no one has a monopoly on good ideas.
- Recognition of humanity in yourself and others to learn fast, evolve and grow.
Night Receptionist Hyatt Centric Cambridge employer: Locke Hotels
Hyatt Centric Cambridge is an exceptional employer that prioritises a personalised guest experience while fostering a supportive and flexible work environment. Employees benefit from a comprehensive bonus scheme, well-being initiatives, and tailored benefits, all within the vibrant and sustainable district of Eddington. With a culture that encourages curiosity, accountability, and individuality, team members are empowered to grow and innovate in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Night Receptionist Hyatt Centric Cambridge
✨Tip Number 1
Get to know the company culture! Before your interview, check out Hyatt Centric's values and think about how you can embody them. Show us that you're not just a fit for the role, but for the team too!
✨Tip Number 2
Practice your people skills! As a Night Receptionist, you'll be the friendly face for guests. Role-play common scenarios with a friend to boost your confidence in handling queries and creating memorable experiences.
✨Tip Number 3
Be ready to share your local knowledge! Brush up on local attractions and recommendations so you can impress us with your insights during the interview. It shows you're proactive and genuinely interested in enhancing guest experiences.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for joining the Hyatt Centric family right from the start!
We think you need these skills to ace Night Receptionist Hyatt Centric Cambridge
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your unique experiences and how they relate to the Night Receptionist role.
Tailor Your Application:Make sure to customise your application for the Night Host position. Highlight your relevant skills and experiences that align with our values, like curiosity and accountability, to show us why you're a great fit!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your qualifications and enthusiasm for the role. Avoid fluff and focus on what matters!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the Night Receptionist role at Hyatt Centric Cambridge!
How to prepare for a job interview at Locke Hotels
✨Know the Company
Before your interview, take some time to research Hyatt Centric and its values. Understand their focus on delivering personalised guest experiences and how they embrace innovation and creativity. This will help you align your answers with what they’re looking for.
✨Showcase Your People Skills
As a Night Receptionist, you'll be the friendly face for guests. Prepare examples of how you've created memorable experiences in previous roles. Think about times when you went above and beyond to help someone, as this will demonstrate your can-do attitude.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle specific situations, like managing out-of-hours queries or dealing with difficult guests. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to stay calm under pressure.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. Inquire about the team culture, opportunities for growth, or how they measure success in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
