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- Tasks: Oversee guest relations and manage emergencies during night shifts.
- Company: Premium hotel in Cambridge with a focus on guest experience.
- Benefits: Competitive salary, attractive benefits, and opportunities for personal growth.
- Why this job: Lead a dynamic team and create memorable experiences for guests.
- Qualifications: Strong communication and problem-solving skills required.
- Other info: Join a vibrant hotel environment with excellent career development.
The predicted salary is between 36000 - 60000 £ per year.
A premium hotel in Cambridge is seeking a Night Manager to ensure smooth operations during night shifts. The role involves overseeing guest relations, managing emergencies, and leading the Night House Host team. Ideal candidates possess strong communication and problem-solving skills to maintain high service standards and foster an enjoyable experience for guests. This position offers a competitive salary and attractive benefits, emphasizing personal and professional growth in a dynamic hotel environment.
Night Manager - Guest Experience & Safety Lead in Cambridge employer: Locke Hotels
Contact Detail:
Locke Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager - Guest Experience & Safety Lead in Cambridge
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at hotels. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for guest experience shine through. Share stories that highlight your problem-solving skills and how you've handled tricky situations before.
✨Tip Number 3
Be proactive! If you see a hotel you love, don’t wait for them to post a job. Reach out directly and express your interest in working with them. You never know what opportunities might pop up!
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for roles like Night Manager. Plus, it shows you're serious about joining our team and helps us get to know you better.
We think you need these skills to ace Night Manager - Guest Experience & Safety Lead in Cambridge
Some tips for your application 🫡
Show Your Passion for Guest Experience: When writing your application, let us see your enthusiasm for creating memorable experiences for guests. Share any relevant stories or examples that highlight your commitment to guest satisfaction and how you’ve handled challenges in the past.
Highlight Your Problem-Solving Skills: As a Night Manager, you'll need to think on your feet. In your application, give us a glimpse of your problem-solving abilities. Describe situations where you've successfully managed emergencies or resolved conflicts, showcasing your quick thinking and resourcefulness.
Tailor Your Application to Us: Make sure your application speaks directly to the role and our hotel’s values. Use keywords from the job description and align your skills and experiences with what we’re looking for. This shows us you’ve done your homework and are genuinely interested in joining our team.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the process smoother for both you and us!
How to prepare for a job interview at Locke Hotels
✨Know the Hotel Inside Out
Before your interview, make sure to research the hotel thoroughly. Familiarise yourself with its history, values, and any recent news or events. This will not only show your genuine interest but also help you tailor your answers to align with their ethos.
✨Showcase Your Problem-Solving Skills
As a Night Manager, you'll need to handle emergencies and guest concerns effectively. Prepare specific examples from your past experiences where you've successfully resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Emphasise Communication Skills
Strong communication is key in this role. During the interview, highlight instances where you've effectively communicated with guests or team members. Practice active listening and be ready to demonstrate how you would handle difficult conversations with guests.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the hotel's operations, team dynamics, and growth opportunities. This shows that you're not just interested in the job, but also in how you can contribute to and grow within the hotel.
