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- Tasks: Lead the retail team, drive sales, and ensure top-notch customer service.
- Company: Join a dynamic team at Lock & Co., a renowned retail shop.
- Benefits: Up to £32k salary, monthly bonuses, 29 days holiday, and more perks.
- Why this job: Make an impact in a supportive environment while developing your leadership skills.
- Qualifications: Experience in retail management and a passion for customer service.
- Other info: Work in a diverse team with excellent career growth opportunities.
The predicted salary is between 30000 - 32000 £ per year.
The Assistant Shop Manager supports the Shop Manager by overseeing the retail team in their absence, ensuring the store operates smoothly and efficiently. This role involves driving sales, motivating the retail team, leading by example, and consistently maintaining the highest standards of customer service.
Hours: 37.5 hours per week, full time and permanent (9-5:30pm)
Salary: Based on experience, up to £32k, plus monthly bonus scheme after probationary period. We are closed on Sundays and bank holidays.
Key Responsibilities:
- Ensure the shop is opened promptly each day, including preparing the till with the correct float and monitoring team punctuality and attendance.
- Oversee all cleaning procedures to maintain an immaculate shop environment in line with company standards.
- Conduct daily checks to ensure sufficient stock of essential supplies, including bags, boxes, stationery, and packaging materials.
- Communicate daily and weekly sales performance updates to the retail team, both verbally and through internal groups, to drive engagement and performance.
- Effectively delegate tasks across the retail team to maximise productivity and operational efficiency.
- Support and guide our Hatters and Stylists in identifying sales opportunities and delivering exceptional customer service, while promptly and professionally resolving any customer concerns.
- Liaise closely with the Shop Manager, or Assistant Shop Manager for Ladieswear in their absence, regarding day-to-day operations, including staffing, sales, and stock management.
- Ensure all end-of-day procedures are completed accurately, including cash handling, reconciliation of tills and PDQ systems, and secure storage of funds. Any discrepancies must be reported to the Shop Manager and our Finance team immediately.
- Oversee the secure closing of the store, including shutting down equipment, setting alarms, and locking the premises.
Ongoing Projects:
- To unite the men’s, women’s and millinery functions into a cohesive team.
This position is full time, permanent, and based in our shop in St. The working hours are 9:00-5:30pm, Monday to Saturday. You will be required to work 5 out of 6 days on a Rota basis.
Benefits include:
- Annual Hat allowance
- Profit sharing monthly bonus scheme
- Excellent pension scheme
- Interest free travel loan
- Holiday at 29 days a year, plus all 8 bank holidays
- Employee Assistance Programme for employee and immediate family
- Cycle to Work Scheme
We value diversity.
Assistant Store Manager - Immediate Start. in London employer: Lock & Co Hatters
Contact Detail:
Lock & Co Hatters Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager - Immediate Start. in London
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Lock & Co. and their values. This will help you connect with the team and show that you're genuinely interested in being part of their shop.
✨Tip Number 2
Practice your customer service skills! As an Assistant Shop Manager, you'll need to lead by example. Think of scenarios where you can demonstrate how you'd handle customer concerns or motivate your team during busy times.
✨Tip Number 3
Be ready to talk numbers! Since driving sales is a big part of the role, come prepared with examples of how you've contributed to sales growth in previous positions. It’ll show you’re results-driven and ready to make an impact.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team right from the start!
We think you need these skills to ace Assistant Store Manager - Immediate Start. in London
Some tips for your application 🫡
Craft a Unique Cover Letter: When applying, make sure your cover letter stands out! Tell us what makes you the perfect fit for the Assistant Shop Manager role. Share your experiences and how they align with our values and the job description.
Showcase Your Team Spirit: We love a team player! Highlight any past experiences where you've motivated a team or led by example. This will show us that you can support our retail team effectively when the Shop Manager is away.
Be Clear and Concise: Keep your CV and cover letter clear and to the point. We appreciate straightforward communication, so make sure to highlight your key skills and achievements without unnecessary fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Lock & Co Hatters
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Assistant Store Manager. Familiarise yourself with the key tasks like driving sales, motivating the team, and maintaining customer service standards. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
As this role involves overseeing the retail team, be prepared to discuss your leadership style and provide examples of how you've motivated a team in the past. Think about specific situations where you’ve successfully delegated tasks or resolved conflicts, as these experiences will highlight your capability to lead effectively.
✨Prepare for Customer Service Scenarios
Customer service is crucial in this role, so expect questions about how you would handle various customer situations. Prepare some examples of how you've dealt with customer concerns in the past, focusing on your problem-solving skills and ability to maintain a positive shopping experience.
✨Engage with the Company Culture
Research Lock & Co. and their values, especially their focus on diversity and teamwork. During the interview, express how your personal values align with theirs and share how you can contribute to uniting the men’s, women’s, and millinery functions into a cohesive team. This shows that you’re not just looking for a job, but a place where you can grow and contribute.